Hi Johnti109 :- )
I recently acquired a new computer (albeit used), with Windows XP and
Internet Explorer version 6 SP1 installed. I am having problems
opening Internet Explorer - each time I click on the icon a small
screen keeps coming up - "Internet Explorer has encountered a problem
and needs to close".
I have sent the error report and used the IE repair system to no
avail. Could you please advise what may be wrong and how to resolve
it?
Regards,
It is possible you have a hijacker, malware, spyware or parasites on your
system that can cause this problem. In addition to running your updated
anti-virus program, you should do the following to be sure none of these are
present on your system. Follow all instructions carefully:
Dealing with Unwanted Spyware and Parasites:
http://mvps.org/winhelp2002/unwanted.htm
Be sure to run CWShredder, Ad-aware and Spybot.
Also be sure to use the HijackThis. Please do not post your log to this
newsgroup, but to the SpywareInfo or the Aumha HiJackThis forums
http://forum.aumha.org/viewforum.php?f=30, to allow the experts there to
evaluate your log and advise you of the necessary steps to clean your
system.
CAUTION!!!!! Before you try to remove spyware using any of the programs
below, download a copy of LSPFIX from any of the following sites:
http://www.cexx.org/lspfix.htm
http://www.spychecker.com/program/winsockxpfix.html
(if your OS is Win2k or XP) The process of removing certain malware may kill
your internet connection. If this should occur, this program, LSPFIX, will
enable you to regain your connection.
Also, get a copy of WINSOCKFIX available at:
http://www.spychecker.com/program/winsockxpfix.html
If you can't get these programs downloaded from your computer, download them
from another computer to a CD and then load them to your hard drive and
install from there.
Once you have cleaned your machine of any warez or viruses, and the problem
persists, you might also check the information below and see if it helps:
Error Message: Microsoft Internet Explorer Has Encountered a Problem and
Needs to Close
http://support.microsoft.com/default.aspx?scid=kb;EN-US;293623
Error Message: Internet Explorer Has Encountered a Problem and Needs to
Close (Mshtml.dll)
http://support.microsoft.com/default.aspx?scid=kb;en-us;810887
Microsoft Internet Explorer 6.x Repair for Windows XP
http://www.theeldergeek.com/repair_ie6.htm
If these steps do not resolve your problem, please post back to this thread
with the details and any error messages.
Hope this helps
Jan
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