Can't open encrypted files after restoring backup

  • Thread starter Thread starter Hernando Duque C
  • Start date Start date
H

Hernando Duque C

Hi all,

I have a PC with Windows Xp Professional and I had a system crash two days
ago. After reinstaling Windows Xp and restoring my last backup I'm not
beeing able to open previously encrypted files.

What should I do?

Any help will be apreciated.

Hernando.
 
Hi,

If you did a repair installation you would be fine. I suspect you created
instead a new installation. Without the encryption certificate or a recovery
agent from the original installation, those files are lost to you.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org
 
Thanks for your post,

Yes, I did a new installation.

How can I do a "repair installation" instead?
 
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