can't open attachment

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

I am testing out the Remote Assistance program between my laptop (which will offer the assistance) and desktop (asking for assistance). I have requested assistance both by using email and by saving the file as an attachment and then emailing it. Both times, the laptop receives the email but when I double click on the icon, it will either just sit there and do nothing, or I will get the message asking which program would I like to open the file with. I can't get to the window which will allow me to connect to the desktop. The desktop is running XP pro, and the laptop 2000. Any suggestions?
 
Hi,

Win2000 doesn't know what to do with a remote assistance file, you must be
running WinXP to both give and receive it. A Win2000 system can only be
configured to run a remote desktop connection, which is a slightly different
thing.

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Windows
Windows isn't rocket science! That's my other hobby!

Associate Expert - WinXP - Expert Zone
 
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