Can't Install Works Suite 2004

  • Thread starter Thread starter Guest
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Guest

This is embarrassing. Trying to install Works Suite 2004, but can't get past "must close following programs: "Norton AV (navapw32.exe)". I assume this is the AV autoprotection executable. Tried closing it via Task Master, and have tried disabling it via Norton AV options, but neither appear to temporarily disable the autoprotection...and I can't get to first base with the Works Suite 2004. Is there any way I can get past this first step, short of uninstalling Norton and then reinstalling it once Suite 2004 is installed?
 
Disabling Auto-Protect in NAV should suffice, I would have thought.

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Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

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bustermc said:
This is embarrassing. Trying to install Works Suite 2004, but can't get
Click to expand...
past "must close following programs: "Norton AV (navapw32.exe)". I assume
this is the AV autoprotection executable. Tried closing it via Task Master,
and have tried disabling it via Norton AV options, but neither appear to
temporarily disable the autoprotection...and I can't get to first base with
the Works Suite 2004. Is there any way I can get past this first step,
short of uninstalling Norton and then reinstalling it once Suite 2004 is
installed?
 
Without having Works suite to check, are you sure that you can't just ignore
this message and continue the installation? I have never known Norton AV
prevent the installation of software that is not a virus, and some
installation routines flag the presence of AV products just to be on the
safe side. In those instances, you can OK the warning and continue the
installation.

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Graham Mayor - Word MVP

My web site www.gmayor.com

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When I initiate the install, it tells me the first step is to close the following applications (which includes the NAV executable); I can close all except the NAV exe, but the "continue" button is grey'd out and not an option as long as the NAV exe appears.
 
This is after you've right-clicked on the NAV icon in the Systray and
clicked on "Disable Auto-Protect"?

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

bustermc said:
When I initiate the install, it tells me the first step is to close the
Click to expand...
following applications (which includes the NAV executable); I can close all
except the NAV exe, but the "continue" button is grey'd out and not an
option as long as the NAV exe appears.
 
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