Can't Install Printer Software -- Won't Recognize System Admin

  • Thread starter Thread starter Peg
  • Start date Start date
P

Peg

Can anyone help me? I bought an HP all-in-one. The
first thing the installation software does is check for
minimum requirements. I pass everything except "System
Administrator" which makes NO sense since I AM the System
Administrator. Been on the phone with both HP and Dell
numerous times and they're stumped. Running Win XP
Home. Is there something that's set incorrectly in
regedt32? Already tried all the standard fixes and
double-checks, like reboot into safe mode and login as
administrator. Can't install software that way, but
checked some settings. Didn't help. PLEASE! I need a
Win XP Home EXPERT'S help!
 
Peg,

Are you Administrator, or just a different member of the Administrators
group?

Some installation routines actually demand that you be logged on with the
actual Administrator account.
 
I am set up as an Administrator, but on WinXP Home (my
installation anyway), you can't log in as "the"
Administrator in Normal mode -- only in Safe mode. But
you can't install software in Safe mode (at least I
can't). I get an error that includes the message "The
RPC server is unavailable." When I try to log in as
Administrator in Normal mode, I get an error message. I
believe it was the same as when I try to right-click on
the setup program and "Run as" the Administrator. For
that, I get: "ICE 2.5 Setup, Unable to log on: Logon
failure: user account restriction. Possible reasons are
blank passwords not allowed, logon hour restrictions, or
a policy restriction has been enforced." I already tried
putting a password on the Administrator account, so
that's not the problem. As far as I know, there are no
logon hour restrictions (I never put any on it), so it
must be the "policy restriction has been enforced." HP
had me change permissions in regedt32 to allow Full
Control to all of the users on the HKEY_CLASSES_ROOT.
The only one that wouldn't "take" was Creator Owner. I
would click Full Control, click Apply, wait, and then the
check mark(s) would disappear. They also had me allow
Full Control to everyone on the list in
HKEY_LOCAL_MACHINE, System, Current control set, Enum.
Everything there that they told me to do "took."
 
I am set up as an Administrator, but on WinXP Home (my
installation anyway), you can't log in as "the"
Administrator in Normal mode -- only in Safe mode. But
you can't install software in Safe mode (at least I
can't). I get an error that includes the message "The
RPC server is unavailable." When I try to log in as
Administrator in Normal mode, I get an error message. I
believe it was the same as when I try to right-click on
the setup program and "Run as" the Administrator. For
that, I get: "ICE 2.5 Setup, Unable to log on: Logon
failure: user account restriction. Possible reasons are
blank passwords not allowed, logon hour restrictions, or
a policy restriction has been enforced." I already tried
putting a password on the Administrator account, so
that's not the problem. As far as I know, there are no
logon hour restrictions (I never put any on it), so it
must be the "policy restriction has been enforced." HP
had me change permissions in regedt32 to allow Full
Control to all of the users on the HKEY_CLASSES_ROOT.
The only one that wouldn't "take" was Creator Owner. I
would click Full Control, click Apply, wait, and then the
check mark(s) would disappear. They also had me allow
Full Control to everyone on the list in
HKEY_LOCAL_MACHINE, System, Current control set, Enum.
Everything there that they told me to do "took."
 
When I TRY to log in as Administrator in Normal mode, I
get the error message: "Logon Message. Unable to log you
on because of an account restriction."
 
What's "ICE" and what is it trying to set up? Black ICE, maybe? I don't
think it from Microsoft, whatever it is.

Are you running printer installation software from HP? If so, they
shouldn't be checking to see if you are the built-in administrator account,
only if you're a member of the administrators group.

Have you tried the "Add Hardware" wizard in the Control Panel to install
their drivers?

If none of the above leads to a solution, could you post the full name of
the product? That might give us more clues.
 
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