can't get system information

  • Thread starter Thread starter Georgi TAKEV
  • Start date Start date
G

Georgi TAKEV

XP home.
start - programs - accessories-system tools -
when I click on system information a dialog box says "Can't collect
information - cannot access the windows management software.Windows
management files may be moved or missing".
What could that mean !!!???
Thanks in advance
 
Try doing the following, it works for me when something like this happens.

a. Click Start, click Run, type cmd to open a command prompt. Type the
following commands:

net stop helpsvc
cd /d C:\Windows\pchealth\helpctr
rd packagestore /s /q
cd binaries
start /w helpsvc /svchost netsvcs /regserver /install

b. Run Taskmgr.exe to launch Task Manager. If any of the following
processes are running, stop them:

helpsvc.exe
helphost.exe
helpctr.exe

c. At the command prompt, type: net start helpsvc

If the problem remains, I suggest you perform an In-Place Upgrade:

315341.KB.ZH-CN How to Perform an In-Place Upgrade (Reinstallation) of
Windows XP
http://support.microsoft.com/default.aspx?scid=KB;ZH-CN;315341

Have a nice week!

Pearson Peng,
Microsoft Online Support
Get Secure! - <www.microsoft.com/security>
This posting is provided "AS IS" with no warranties, and confers no rights.

Steven Connor
 
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