Can't get at my own shared files under XP SP2

  • Thread starter Thread starter Wendy
  • Start date Start date
W

Wendy

Hello all,

I hope that you can help - I'm running Windows XP SP2, and I can't
browse my own files. (And can't see other computers on the corporate
network, but that's possibly for another day).

I can browse the internet the live long day, and all other networking
aspects seem to be copacetic, except those described below.

I can see the workgroup, when I click on the workgroup name, I get the
dialog box that says:

<Workgroupname> is not accessible. You might not have permission to
use this network resource. Contact the administrator of this server to
find out if you have access permissions. The list of servers for this
workgroup is not currently available.


If I type \\<computername> in the address bar of IE, I see the "temp"
folder that I'm sharing, and printers, etc, but I can't see into the
"temp" folder - I get a very similar dialog to the one I just
described.

My IP address is 192.168.0.3. If I do a "ping 192.168.0.3", it times
out, though I can ping localhost and 127.0.0.1 with no problem. Ping
<computername> works to the extent that it translates to the IP
address, but it still times out.

I've downloaded Browstat, and this is the output I get:

Status for domain <name> on transport \device\NetBT_Tcpip_{<GUID>}
Browsing is NOT active on domain.
Master name can not be determined from GetAdapterStatus.

I read somewhere that the browser service under XP is only there for
legacy support - and XP uses Active Directory for that.

The computer browser service is running.

I'm on a workgroup, no AD that I know of.

I've shut off the Windows XP firewall, to no avail.

I've shut off 802.1x authentication on the interface, to no avail.

The following protocols are present for the adapter:

Client for Microsoft Networks
File and Printer Sharing for Microsoft Networks
QoS Packet Scheduler
Internet Protocol (TCP/IP).

I've reset my IP stack using "netsh unt ip reset", to no noticeable
effect.

I don't see anything too strange in the event viewer.

I started this process using simple file sharing, and have shut that
off - with no effect.

Can anyone suggest something to try next?

Thanks

Wendy
 
Hello all,

I hope that you can help - I'm running Windows XP SP2, and I can't
browse my own files. (And can't see other computers on the corporate
network, but that's possibly for another day).

I can browse the internet the live long day, and all other networking
aspects seem to be copacetic, except those described below.

I can see the workgroup, when I click on the workgroup name, I get the
dialog box that says:

<Workgroupname> is not accessible. You might not have permission to
use this network resource. Contact the administrator of this server to
find out if you have access permissions. The list of servers for this
workgroup is not currently available.


If I type \\<computername> in the address bar of IE, I see the "temp"
folder that I'm sharing, and printers, etc, but I can't see into the
"temp" folder - I get a very similar dialog to the one I just
described.

My IP address is 192.168.0.3. If I do a "ping 192.168.0.3", it times
out, though I can ping localhost and 127.0.0.1 with no problem. Ping
<computername> works to the extent that it translates to the IP
address, but it still times out.

I've downloaded Browstat, and this is the output I get:

Status for domain <name> on transport \device\NetBT_Tcpip_{<GUID>}
Browsing is NOT active on domain.
Master name can not be determined from GetAdapterStatus.

I read somewhere that the browser service under XP is only there for
legacy support - and XP uses Active Directory for that.

The computer browser service is running.

I'm on a workgroup, no AD that I know of.

I've shut off the Windows XP firewall, to no avail.

I've shut off 802.1x authentication on the interface, to no avail.

The following protocols are present for the adapter:

Client for Microsoft Networks
File and Printer Sharing for Microsoft Networks
QoS Packet Scheduler
Internet Protocol (TCP/IP).

I've reset my IP stack using "netsh unt ip reset", to no noticeable
effect.

I don't see anything too strange in the event viewer.

I started this process using simple file sharing, and have shut that
off - with no effect.

Can anyone suggest something to try next?

Thanks

Wendy
Click to expand...

Wendy,

I know of two "netsh" commands typically used to resolve networking problems,
neither of which is "netsh unt". Did you try "netsh int"? As below? It's a
very finicky command - please type it character for character.

If XP SP2, Start - Run - "cmd". Type "netsh winsock reset catalog" into the
command window.

If no help yet, reset TCP/IP.
http://support.microsoft.com/?id=299357

Start - Run - "cmd". Type "netsh int ip reset c:\netsh.txt" into the command
window.

If you can't ping your own computer, from itself, by ip address, then you have a
problem with either the network adapter, or its installation. If you're a
member of a corporate network, is there a corporate network support specialist
who can help you?

If not, try Device Manager (Control Panel - System - Hardware tab - Device
Manager). Expand the list under Network Adapters, and double click on the entry
for yours. Check the Device status window, then use the Troubleshoot button.

Please provide ipconfig information for your computer.
Start - Run - "cmd". Type "ipconfig /all >c:\ipconfig.txt" into the command
window - Open c:\ipconfig.txt in Notepad, copy and paste into your next post.

Is the Windows XP Firewall the only security program running on your computer?
Any Norton (Symantec) products? McAfee? Other virus or other security?

Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.
 
Chuck,

Thanks for your help so far.

Here is the ipconfig /all output.

Windows IP Configuration
Host Name . . . . . . . . . . . . : SLCKR
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 2:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/100 VE
Network Connection
Physical Address. . . . . . . . . : 00-11-11-39-85-D9
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.0.3
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
160.79.6.130
160.79.5.130
Lease Obtained. . . . . . . . . . : Thursday, October 28, 2004
10:10:48 AM

Lease Expires . . . . . . . . . . : Sunday, October 31, 2004
10:10:48 AM


Before this, I also tried uninstalling the interface and rebooting,
with no difference in operation.

The only firewall I've got is the Windows firewall.

Yes, the netsh I ran was "netsh int ip reset" - it was a typo before.
Here's the netsh dump results after the reset:

#========================
# Interface configuration
#========================
pushd interface

reset all


popd
# End of interface configuration

#========================
# Interface configuration
#========================
pushd interface ipv6

uninstall


popd
# End of interface configuration



# ----------------------------------
# ISATAP Configuration
# ----------------------------------
pushd interface ipv6 isatap



popd
# End of ISATAP configuration



# ----------------------------------
# 6to4 Configuration
# ----------------------------------
pushd interface ipv6 6to4

reset



popd
# End of 6to4 configuration

#========================
# Port Proxy configuration
#========================
pushd interface portproxy

reset


popd
# End of Port Proxy configuration



# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip

Unable to access configuration because it is already being accessed by
another configuration utility. Close other windows and try again.



popd
# End of interface IP configuration



# -----------------------------------------
# RAS Configuration
# -----------------------------------------
pushd ras

set authmode mode = standard
delete authtype type = PAP
delete authtype type = SPAP
delete authtype type = MD5CHAP
delete authtype type = MSCHAP
delete authtype type = MSCHAPv2
delete authtype type = EAP
add authtype type = MSCHAP
add authtype type = MSCHAPv2
delete link type = SWC
delete link type = LCP
add link type = SWC
add link type = LCP
delete multilink type = MULTI
delete multilink type = BACP
add multilink type = MULTI
add multilink type = BACP

set user name = Administrator dialin = policy cbpolicy = none
set user name = ASPNET dialin = policy cbpolicy = none
set user name = Guest dialin = policy cbpolicy = none
set user name = HelpAssistant dialin = policy cbpolicy = none
set user name = IUSR_SLCKR dialin = policy cbpolicy = none
set user name = IWAM_SLCKR dialin = policy cbpolicy = none
set user name = rachin dialin = policy cbpolicy = none
set user name = RJA_SQLAcct dialin = policy cbpolicy = none
set user name = SQLDebugger dialin = policy cbpolicy = none
set user name = SUPPORT_388945a0 dialin = policy cbpolicy = none
set user name = SUPPORT_3f151ab9 dialin = policy cbpolicy = none

set tracing component = * state = disabled

popd

# End of RAS configuration.




# -----------------------------------------
# RemoteAccess AppleTalk Configuration
# -----------------------------------------
pushd ras appletalk

set negotiation mode = allow
set access mode = all

popd

# End of RemoteAccess AppleTalk configuration.



# -----------------------------------------
# RAS IP Configuration
# -----------------------------------------
pushd ras ip

delete pool

set negotiation mode = allow
set access mode = all
set addrreq mode = deny
set broadcastnameresolution mode = disabled
set addrassign method = auto

popd

# End of RAS IP configuration.



# -----------------------------------------
# RAS IPX Configuration
# -----------------------------------------
pushd ras ipx

set negotiation mode = allow
set access mode = all
set nodereq mode = allow
set netassign method = autosame

popd

# End of RAS IPX configuration.




# -----------------------------------------
# RAS NBF Configuration
# -----------------------------------------
pushd ras netbeui

set negotiation mode = allow
set access mode = all

popd

# End of RAS NBF configuration.




# -----------------------------------------
# RAS AAAA Configuration
# -----------------------------------------
pushd ras aaaa

set authentication provider = windows
set accounting provider = windows

delete authserver name = *
delete acctserver name = *



popd

# End of RAS AAAA configuration.


# Routing Configuration
pushd routing
reset
popd

#!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!#
# #
# BEFORE running this script #
# #
# To restore IPX router configuration, you must first #
# UNINSTALL IPX from the Network connections folder and #
# then REINSTALL it. #
# #
# This deletes the old IPX router configuration #
# and restores the IPX router configuration to its #
# default #
# #
#!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!#

#----------------------------------------------------------
# IPX configuration
#----------------------------------------------------------

pushd routing ipx

#----------------------------------------------------------
# IPX Interface configuration
#----------------------------------------------------------


#----------------------------------------------------------
# IPX Traffic Filter configuration
#----------------------------------------------------------


#----------------------------------------------------------
# IPX Static Route configuration
#----------------------------------------------------------


#----------------------------------------------------------
# IPX Static Service configuration
#----------------------------------------------------------


popd

# End of IPX configuration

#----------------------------------------------------------
# IPX RIP configuration
#----------------------------------------------------------

pushd routing ipx rip
popd


# End of IPX RIP configuration

#----------------------------------------------------------
# IPX SAP configuration
#----------------------------------------------------------

pushd routing ipx sap
popd


# End of IPX SAP configuration

#----------------------------------------------------------
# IPX NETBIOS configuration
#----------------------------------------------------------

pushd routing ipx netbios
popd


# End of IPX NB configuration
# IP Configuration
pushd routing ip
reset
set loglevel error
add preferenceforprotocol proto=LOCAL preflevel=1
add preferenceforprotocol proto=NetMgmt preflevel=10
add preferenceforprotocol proto=STATIC preflevel=3
add preferenceforprotocol proto=NONDOD preflevel=5
add preferenceforprotocol proto=AUTOSTATIC preflevel=7
add preferenceforprotocol proto=OSPF preflevel=110
add preferenceforprotocol proto=RIP preflevel=120
add interface name="Local Area Connection" state=enable
set filter name="Local Area Connection" fragcheck=disable
add interface name="Internal" state=enable
set filter name="Internal" fragcheck=disable
add interface name="Loopback" state=enable
set filter name="Loopback" fragcheck=disable
popd
# End of IP configuration



# ----------------------------------
# DNS Proxy configuration
# ----------------------------------
pushd routing ip dnsproxy
uninstall


popd
# End of DNS proxy configuration



# ----------------------------------
# IGMP Configuration
# ----------------------------------
pushd routing ip igmp
uninstall


popd
# End of IGMP configuration



# ----------------------------------
# NAT configuration
# ----------------------------------
pushd routing ip nat
uninstall


popd




# ----------------------------------
# OSPF configuration
# ----------------------------------

pushd routing ip ospf
uninstall

popd
# End of OSPF configuration




# ----------------------------------
# DHCP Relay Agent configuration
# ----------------------------------
pushd routing ip relay
uninstall


popd
# End of DHCP Relay configuration



# ----------------------------------
# RIP configuration
# ----------------------------------
pushd routing ip rip
uninstall


popd
# End of RIP configuration



# ----------------------------------
# Router Discovery Configuration
# ----------------------------------
pushd routing ip routerdiscovery
uninstall
add interface name="Local Area Connection" disc=disable minint=7
maxint=10 life=30 level=0
add interface name="Internal" disc=disable minint=7 maxint=10 life=30
level=0
add interface name="Loopback" disc=disable minint=7 maxint=10 life=30
level=0


popd


# ----------------------------------
# DHCP Allocator Configuration
# ----------------------------------
pushd routing ip autodhcp
uninstall


popd
# End of DHCP Allocator Configuration


# ------------------------------------
# Bridge configuration (not supported)
# ------------------------------------

# ------------------------------------
# End of Bridge configuration
# ------------------------------------

After uninstalling the interface and letting windows reinstall it I
ran netsh dump again, and the only difference (other than a couple of
name changes from "Local Area Connection" to "Local Area Connection 2"
in a couple of spots was this section, which looks pretty fine:

# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection 2"

set address name="Local Area Connection 2" source=dhcp
set dns name="Local Area Connection 2" source=dhcp register=PRIMARY
set wins name="Local Area Connection 2" source=dhcp


popd
# End of interface IP configuration


Troubleshooting the interface yielded nothing.

Finally, I am running Norton Antivirus...

Wendy
 
Chuck,

Thanks for your help so far.
Click to expand...

Troubleshooting the interface yielded nothing.

Finally, I am running Norton Antivirus...

Wendy
Click to expand...

Wendy,

Well, the IPConfig looks interesting. Hybrid Node Type, which should resolve
names without a WINS server, that's OK. And you appear to be getting settings
from a NAT router - can you get me brand and model?

You say that "Ping <computername> works to the extent that it translates to the
IP address...". Do you mean that you can resolve the names of other computers?

The DNS servers are interesting. Your router, plus the servers of your ISP
(??).

It would help to compare it against another computer on your LAN - can you get
me ipconfig, in a similar format, from another computer?

It would also help to see exactly what your pings look like.

From your computer and from another computer, test connectivity and name
resolution:
1) Ping itself by name.
2) Ping itself by ip address.
3) Ping the other by name.
4) Ping the other by ip address.
5) Ping 127.0.0.1.
6) Ping 192.168.0.1.
Report success / exact error displayed in each test (12 tests total).

You have Norton AntiVirus on your computer? Is it part of Norton Internet
Security?

Here's another tool that I use occasionally. Get SoftPerfect Network Scanner
(free) from <http://www.softperfect.com/products/networkscanner/>. Install and
run it on your computer.
1) Options - Auto Detect IP Range
2) Start scanning
3) File - Save Results
4) Copy and paste contents of saved file to your next post.

Be patient and persistent, Wendy, and we may figure it out.

Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.
 
Chuck,

Here are the results...

What I meant by "Ping works...translates" is that the translation of
my computer name to IP address works, but the ping of the IP adress
doesn't.

The IPConfig from the other computer looks the same, except where I'd
expect them to differ - that one is multihomed...

Here are the test results from another computer:

1) Ping itself by name. OK
2) Ping itself by ip address. OK
3) Ping the other by name. NO - can't resolve the name
4) Ping the other by ip address. No, timeout.
5) Ping 127.0.0.1. OK
6) Ping 192.168.0.1. OK

Here are the test results from my computer:

1) Ping itself by name. No - Pinging 192.168.0.3 Request Timed
out.
2) Ping itself by ip address. No - Pinging 192.168.0.3 Request Timed
out.
3) Ping the other by name. No, but the name on the other computer
is assoc with another interface.
4) Ping the other by ip address. OK
5) Ping 127.0.0.1. OK
6) Ping 192.168.0.1. OK

Here's the information from the net scan program:ping

IP Address Shared Resources Host Name MAC Address Response Time Port
SNMP
192.168.0.6 3 ms
192.168.0.18 print$ DDS Writable 4 ms
192.168.0.2 8 ms
192.168.0.14 6 ms
192.168.0.1 0 ms
192.168.0.19 ima Writable ima_1 old Writable DDS Writable 0 ms
192.168.0.15 print$ _xfr Writable DDS Writable 1 ms
192.168.0.11 1 ms

The NAT box is a: Netgear ProSafe VPN Firewall FVS318

The antivirus program is just the antivirus program (Norton Antivirus
2004) - not part of Norton Internet Security.

Nothing here seems suspicious... Too bad I have other work to do...


Wendy
 
Chuck,

Here are the results...

What I meant by "Ping works...translates" is that the translation of
my computer name to IP address works, but the ping of the IP adress
doesn't.

The IPConfig from the other computer looks the same, except where I'd
expect them to differ - that one is multihomed...

Here are the test results from another computer:

1) Ping itself by name. OK
2) Ping itself by ip address. OK
3) Ping the other by name. NO - can't resolve the name
4) Ping the other by ip address. No, timeout.
5) Ping 127.0.0.1. OK
6) Ping 192.168.0.1. OK

Here are the test results from my computer:

1) Ping itself by name. No - Pinging 192.168.0.3 Request Timed
out.
2) Ping itself by ip address. No - Pinging 192.168.0.3 Request Timed
out.
3) Ping the other by name. No, but the name on the other computer
is assoc with another interface.
4) Ping the other by ip address. OK
5) Ping 127.0.0.1. OK
6) Ping 192.168.0.1. OK

Here's the information from the net scan program:ping

IP Address Shared Resources Host Name MAC Address Response Time Port
SNMP
192.168.0.6 3 ms
192.168.0.18 print$ DDS Writable 4 ms
192.168.0.2 8 ms
192.168.0.14 6 ms
192.168.0.1 0 ms
192.168.0.19 ima Writable ima_1 old Writable DDS Writable 0 ms
192.168.0.15 print$ _xfr Writable DDS Writable 1 ms
192.168.0.11 1 ms

The NAT box is a: Netgear ProSafe VPN Firewall FVS318

The antivirus program is just the antivirus program (Norton Antivirus
2004) - not part of Norton Internet Security.

Nothing here seems suspicious... Too bad I have other work to do...


Wendy
Click to expand...

Wendy,

Your computer will ping another computer (by ip address), and the NAT router,
but can't ping itself (by ip address). And the other computer can't ping this
one (by ip address).

The Netscan output shows an interesting assortment of devices, visible on the
LAN.

I think a physical connectivity problem is pretty unlikely.

And there's no firewall involved. And you've done "netsh int ip reset
c:\netsh.txt", so a TCP/IP stack problem is pretty unlikely.

Let's take a look at this computer's static routes.
Start - Run - "cmd". Type "route print >c:\route.txt" into the command window -
Open c:\route.txt in Notepad, copy and paste into your next post.

Cheers,
Chuck
Paranoia comes from experience - and is not necessarily a bad thing.
 
Chuck,

Here's the "route print" output. Very interesting, no?

Wendy

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 11 11 39 85 d9 ...... Intel(R) PRO/100 VE Network Connection
- Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface
Metric
0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.3 30
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
192.168.0.0 255.255.255.0 192.168.0.3 192.168.0.3 30
192.168.0.3 255.255.255.255 127.0.0.1 127.0.0.1 30
192.168.0.255 255.255.255.255 192.168.0.3 192.168.0.3 30
224.0.0.0 240.0.0.0 192.168.0.3 192.168.0.3 30
255.255.255.255 255.255.255.255 192.168.0.3 192.168.0.3 1
Default Gateway: 192.168.0.1
===========================================================================
Persistent Routes:
None
 
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