-----Original Message-----
i am running XP Pro, and have looked at the help page,
doing ,, turning off firewall on XP and making sure all ck
boxes are enabled in norton options window.
but when i go to ck status its does not enable.
i have done reboots too, any suggestions??
.
From nortons website.
Auto-Protect does not load after installing Norton
AntiVirus 2003 and then restarting the computer
Situation:
After installing Norton AntiVirus 2003 (NAV) or Norton
AntiVirus 2003 Professional Edition (NAV Pro) and then
restarting the computer, Auto-Protect does not load. A
red X is superimposed over the Norton AntiVirus Auto-
Protect icon in the system tray.
Solution:
There is more than one cause for this problem. To fix the
problem, try the solutions in the order listed. If the
first solution does not fix the problem, then proceed to
the next solution until the problem is fixed.
The error can occur if during a Windows troubleshooting
session on Windows 98/Me/XP, the NAV files ccApp.exe and
ccRegVfy.exe that load on startup were cleared and are no
longer loading when the computer starts.
Verify that you are logged on as Administrator. If that
does not fix the problem, then verify that the Auto-
Protect service appears in the list of services and is
started.
Uninstall all Symantec products that use the virus
definitions, delete the virus definitions program folder,
reinstall the Symantec products, and then run LiveUpdate.
The details of these steps follow.
To ensure that the NAV startup files ccApp.exe and
ccRegVfy.exe are loading correctly (for Windows 98/Me and
XP only):
Click Start, and the click Run. The Run window appears.
In the Open box, type msconfig and click OK. the System
Configuration Utility appears.
Click the Startup tab.
Select the box in front of ccApp and ccRegVfy.
Click Apply and OK. Restart the computer if prompted. If
you are not prompted, close out of the System
Configuration Utility and restart the computer.
If the entries for ccApp and ccRegVfy are selected or if
this does not fix the problem, then continue on to the
next section.
Determine whether the NAV Auto-Protect service is running
If the error continues after updating the Symevent
drivers, then we have also seen this error occur under
Windows XP when the main user interface fails to enable
Auto-Protect during startup. Verify that you are logged
on with local Administrator rights. If you are, then
follow these steps to ensure that the Auto-Protect
service appears in the list of services and is started.
If the Auto-Protect service does not appear in the list,
then register the service. If the Auto-Protect service is
disabled, then unregister and re-register the service.
Click Start, and then right-click My Computer.
Click Manage.
Double-click Services and Application, and then click
Services.
Locate Norton AntiVirus Auto-Protect Service in the Name
column.
If the Auto-Protect service is not listed in Services:
Exit all open programs.
Click Start, and then click Run. The Run dialog box
appears.
Type the following, and then press Enter:
"C:\Program Files\Norton AntiVirus\Navapsvc.exe" /service
----------------------------------------------------------
----------------------
Note: This is the default location for NAV when it is
installed as a stand-alone product. If NAV is part of
Norton SystemWorks (NSW), then substitute the program
path C:\Program Files\Norton SystemWorks\Norton
AntiVirus\Navapsvc.exe.
----------------------------------------------------------
----------------------
Close the Services program.
Open NAV.
Click Options, and then click Auto-Protect.
In the right screen, click Enable Auto-Protect, and then
click OK.
Close NAV, and then restart the computer.
Verify that Norton AntiVirus Auto-Protect is now listed
in Services. If it reads Manual under Startup Type, then
follow the steps in the next section to change the
Startup Type to Automatic.
If the Auto-Protect service is listed in Services, but
disabled:
Right-click the Norton AntiVirus Auto-Protect Service
entry, and then click Properties.
Change the Startup type entry to Automatic.
Click Apply, and then click OK.
Close the Services utility, and then restart the computer.
If these suggestions do not fix the problem, then you can
try unregistering and then re-registering the NAV Auto-
Protect service.
To unregister and then re-register the NAV Auto-Protect
service:
Exit all open programs.
Click Start, and then click Run. The Run dialog box
appears.
Type the following, and then press Enter:
"C:\Program Files\Norton
AntiVirus\Navapsvc.exe" /unregserver
----------------------------------------------------------
----------------------
Note: This is the default location for NAV when it is
installed as a stand-alone product. If NAV is part of
Norton SystemWorks (NSW), then substitute the program
path C:\Program Files\Norton SystemWorks\Norton
AntiVirus\Navapsvc.exe.
----------------------------------------------------------
----------------------
Click Start, and then click Run. The Run dialog box
appears.
Type the following, and then press Enter:
"C:\Program Files\Norton AntiVirus\Navapsvc.exe" /service
----------------------------------------------------------
----------------------
Note: This is the default location for NAV when it is
installed as a stand-alone product. If NAV is part of
Norton SystemWorks (NSW), then substitute the program
path C:\Program Files\Norton SystemWorks\Norton
AntiVirus\Navapsvc.exe.
----------------------------------------------------------
----------------------
Click Start and then right-click My Computer.
Click Manage.
Double-click "Services and Applications" and then click
Services.
Locate and right-click the Norton AntiVirus Auto-Protect
Service entry in the "Name" column, and then click
Properties.
Change the Startup type entry to Automatic.
Click Apply, and then click OK.
Close the Services program.
Open NAV.
Click Options, and then click Auto-Protect.
In the right screen, click "Enable Auto-Protect
(Recommended)" and "Start Auto-Protect when Windows
starts up," and then click OK.
Restart the computer.
If this does not fix the problem, then you must perform
the following tasks in the order given:
Uninstall all of the Symantec programs that use the virus
definitions.
Delete the \VirusDefs folder.
Reinstall the Symantec programs.
Run LiveUpdate.
Uninstall all of the Symantec programs that use the virus
definitions
Use the Add/Remove Programs applet in the Windows Control
Panel to uninstall all of the Symantec programs that use
the \VirusDefs folder. These include the following:
Norton Internet Security
Norton SystemWorks
Norton AntiVirus
Symantec AntiVirus for Palm OS
pcAnywhere
Delete the \VirusDefs folder
The \VirusDefs folder may be removed by uninstalling the
programs that uses it. However, not all versions of the
uninstaller do this. If the \VirusDefs folder exists
after uninstalling all of the Symantec programs that use
it and restarting the computer, then you must delete it
manually. The default location is:
C:\Program Files\Common Files\Symantec Shared\VirusDefs
To delete the \VirusDefs folder:
Click Start, and then click Search.
Click "All files and folders."
In the "All or part of the file name" box, type the
following:
virusdefs
Verify that "Look in" is set to "Local Hard Drives" or to
(C
.
Click "More advanced options."
Select "Search system files and folders."
Select "Search subfolders"
Click Search.
The results pane displays the \VirusDefs folder if it
exists. It looks similar to the following:
Right-click the \VirusDefs folder, and then click Delete.
Click Yes to confirm the deletion.
Reinstall the Symantec programs and Run LiveUpdate
To reinstall the Symantec programs and Run LiveUpdate:
Restart the computer.
Reinstall the programs that you previously uninstalled.
Restart the computer after each installation if you are
prompted to do so.
Run LiveUpdate, and accept all virus definition and
program updates. Restart the computer if prompted.
Keep running LiveUpdate until there are no more updates
available.
