can't download from windows update

  • Thread starter Thread starter simon
  • Start date Start date
S

simon

I can't download from windows update. I click on review
and install updates and nothing happens. If I then click
on anything else my computer hangs. I looked at the
troubleshooter and followed the suggestions, this didn't
help. When I clicked on "No" in answer to "did this
help?" my computer hangs. What's going on?

This is only an issue with windows update. Any help
would be greatly appreciated.

Thanks
Simon
 
Hi Simon,

There are many reason can cause this issue. Regarding the symptom, it is
hard to pinpoint the root one but you may show the content of file "Windows
Update.log" in C:\Windows to us. It is quite helpful.
 
simon,

Open the Windows Update.log found in the WINDOWS folder with Notepad.
Scroll down towards the bottom for the most recent entries and locate
the error code(s) associated with the last failed attempt to download.
Then go here :
http://v4.windowsupdate.microsoft.com/troubleshoot/
and look for the error code(s) you encountered under the
" Problem Downloading/Installing a Software (Non-Driver) item "

If you can not access the Troubleshooter page try this :

Suggestion 1:
Make sure the MSXML files are registered correctly by following the
steps below.

NOTE: You may not have the files listed in Steps 2 and 3 installed on
your PC but please perform all 3 steps. If you don't have one of the
files, when you try to register it you will see a popup window that has
this text:

LoadLibrary("filename.dll") failed - The specified file name could not
be found.

Just disregard the error and continue to the next step.

Follow these steps:

1. Click on Start, Run and type "REGSVR32 C:\WINDOWS\SYSTEM\MSXML.DLL"
(w/o the quotes). You should see a popup message that this process
succeeded.
2. Click on Start, Run and type "REGSVR32 C:\WINDOWS\SYSTEM\MSXML2.DLL"
(w/o the quotes). You should see a popup message that this process
succeeded.
3. Click on Start, Run and type "REGSVR32 C:\WINDOWS\SYSTEM\MSXML3.DLL"
(w/o the quotes). You should see a popup message that this process
succeeded.
Now try the Windows Update site and see if you get the same error.

Suggestion 2:

This error can be the result of a file mismatch or corruption of the
MSXML.DLL files. Try upgrading your XML parser to the most recent
version, which is currently MSXML Parser 3.0 Service Pack 4 Release.
You can download the latest parser from this site:

http://msdn.microsoft.com/library/default.asp?url=/downloads/list/xmlgeneral.asp


MowGreen [MVP]
*-343-* Never Forgotten
 
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