Can't deleate emails

[Guest]

First problem I have had with Vista. I have a email that I have read and can
not delete it from the inbox. When I click delete I get an error message:
An unknown error has occurred.

Any suggestions? HELP!

 

[Gary VanderMolen]

For now, just ignore it.

Gary VanderMolen

 

[Guest]

Gary,

It spread to the Sent Mail folder too. Couldn't remove either sent mail or
that single email in my Inbox. Called Dell XPS tech support and within 15
min they solved the problem. Saved my important emails to a folder on
desktop and exported my address list to desktop. When in and opened the
Windows mail folder and deleted all of it's contents (Vista won't let you
delete the folder itself.) Rebooted and reinstalled the saved emails and the
address list. Worked...all stuck emails gone.

I did have to call my cable Internet provider to get infor for setting up
incoming and outgoing mail addresses but I too could have saved those...just
forgot.

 

[Gary VanderMolen]

Yes, deleting the Windows Mail directory contents works,
but for how long? There is no guarantee that you won't have
to do that again and again.

Gary VanderMolen

 

[Guest]

Gary,

Dell said they are having a lot of problem calls on this from Vista users so
I'm sure that Microsoft will have to "fix it" but who knows when. Now that I
know how to fix it, and it is a simple fix, who cares? Beats ignoring it!

BTW, for other Dell users, if you have the XPS series use the special phone
number that came with your computer for Tech Support...it comes from Canada.
My two tries to standard tech support went to India and were no help at all.

 

[Steve Cochran]

If it re-occurs, check your antivirus software. See
www.oehelp.com/OETips.aspx#3

steve

 

[Gary VanderMolen]

Glad it worked out for you. Many users are not proficient enough
to move files around with Windows Explorer, let alone
knowing how to overcome the 'hidden' attribute.

Incidentally, I agree with you about India tech support. That was
one of the main reasons why I no longer purchase or recommend
Dell products.

Gary VanderMolen

 

[Guest]

Tried Clicking on message read than delete but did not work. Can delete
others & move them but not the one from DRF. Help

 

[Guest]

This should solve the problem! Very easy!

Left click once on the deleted items folder thats in the column on the left
side of the windows mail page, then right click on it once, then left click
on: empty "deleted items" folder, do the same thing if its the Junk E-mail
folder thats givin you the problem!(left click once on the Junk E-mail then
right click once, then left click the empty "junk E-mail" folder)

- jthom11

 

[mac]

This should solve the problem! Very easy!

Left click once on the deleted items folder thats in the column on the
left
side of the windows mail page, then right click on it once, then left
click
on: empty "deleted items" folder, do the same thing if its the Junk E-mail
folder thats givin you the problem!(left click once on the Junk E-mail
then
right click once, then left click the empty "junk E-mail" folder)

- jthom11

You sure are persistent with your advice on how to empty Junk and Deleted
items folders "jthom11", try answering the problem of emptying the Inbox, as
was requested?

 

[Guest]

As a long time amateur that just tries to keep my head above the error level,
I found this to be the best for me. It works on all the folders that had
files that I could "not" delete, including the inbox, junk, and deleted
boxes. I too have a new Dell with Vista Ultimate and all the bells and
whistles, and since new (12 Mar 07) this "delete" problem is my only
complaint.
Thanks "jthom11"

 

[Guest]

I tried it "mac", and it worked for me in the inbox, deleted, and junk mail
box. I'm happy for now and hope MS comes up with a fix soon. This is the
second time I've had to use this fix in the past month on a new Dell.
Disappointed, but pleased.

 

[Guest]

I tried the left click/right click/left click and nothing happened. I've had
Vista for six weeks and this is the first time I couldn't delete.

 

[Guest]

I don't understand, my "stuck" email is in my inbox.
so explain this again

 

[Frank Saunders, MS-MVP OE/WM]

I don't understand, my "stuck" email is in my inbox.
so explain this again

Right click it and mark it as read, then delete it.

 

[Guest]

First problem I have had with Vista. I have a email that I have read and can
not delete it from the inbox. When I click delete I get an error message:
An unknown error has occurred.

Any suggestions? HELP!

 

[Guest]

First problem I have had with Vista. I have a email that I have read and can
not delete it from the inbox. When I click delete I get an error message:
An unknown error has occurred.

Any suggestions? HELP!

 

[Guest]

Hi Gary: unfortunately nothing will send out, so the e-mail account is
virtually held hostage.

someone has suggested closing the windows mail to try to delete it. I seem
to be missing something, i don't think you can close the e-mail program and
perform any function in it...

the search goes on to fix this.

 

[Gary VanderMolen]

If nothing will send out, chances are you have some messages stuck
in the Outbox. Delete all of those you can, and the rest can be deleted
by using the Clear Outbox function of WMUtil:
http://www.oehelp.com/WMUtil

Even if this fixes it, there is no guarantee that the same problem won't
come back, which is why I recommend forgetting about Windows Mail
and upgrading to its replacement:
http://get.live.com/betas/maildesktop_betas

Gary VanderMolen

 

[Guest]

I have read many of the suggestions. I have deleted msgstore file. It did not
work. I found the easiest solution to this problem is to highlight the email
in question and right click on the folder and select empty contents of the
folder. This worked for me on my deleted items folder. Instead of emptying
the contents it only deleted one email at a time. It worked and it was easy.
Caution on a folder where you do not want to delete all emails.