Can't Browse Online--Advanced User

[Guest]

Hi there,

I consider myself a fairly savvy tech but am having some difficulties
accessing the internet in normal mode on Windows XP Professional SP1. Now,
we have gone through the whole deal of fixing the Winsock issues as well as
running the lsp fix. the interesting thing about this one is that if you go
into safe mode W/ networking enabled you can access IE and surf the web fine.
But if you go into IE in normal mode you get This Page Cannot Be Displayed
errors. If you enter the command prompt and ping, you can ping the router as
well as outside websites. I pinged yahoo.com just fine. I have notice that
this applies to any program we install as well. We installed SpyBot and
tried updating it in normal mode and it gives a socket error 10061. If we
update in safe mode it works fine. This leads me to say that the system
seems to be free of spyware and viruses as well, we have run ewido, adaware,
spybot, microsoft anti-spyware, escan, norton, and some other tools. We have
even gone as far as to check the services difference from safe mode to normal
mode and that made no difference as well. The one thing I can think of here
is that Internet Security from norton is hosed, but we have stopped all
services relating to this and stopped it from starting up as well. Anyone
out there have any other suggestions? Any help is appreciated. Thanks.

Dave

 

[Guest]

Hi dave ,
Your issues seems to be definetily with a program on the computer or a
spyware that is blocking you from going online.

Try to uninstall norton completely (not only from add/remove programs but
also from registry by downloading removal tool from Norton "Symnrt" for
norton www.symantec.com or from

ftp://ftp.symantec.com/public/english_us_canada/linked_files/tsgen/SymNRT.exe


We have resolved more than few hundred issues like this but it may not be
always the spyware it can be the updates for your norton.


Regards
Pawan Kumar .M

 

[cmlambert]

Hi there,

I consider myself a fairly savvy tech but am having some difficulties
accessing the internet in normal mode on Windows XP Professional SP1. Now,
we have gone through the whole deal of fixing the Winsock issues as well as
running the lsp fix. the interesting thing about this one is that if you go
into safe mode W/ networking enabled you can access IE and surf the web fine.
But if you go into IE in normal mode you get This Page Cannot Be Displayed
errors. If you enter the command prompt and ping, you can ping the router as
well as outside websites. I pinged yahoo.com just fine. I have notice that
this applies to any program we install as well. We installed SpyBot and
tried updating it in normal mode and it gives a socket error 10061. If we
update in safe mode it works fine. This leads me to say that the system
seems to be free of spyware and viruses as well, we have run ewido, adaware,
spybot, microsoft anti-spyware, escan, norton, and some other tools. We have
even gone as far as to check the services difference from safe mode to normal
mode and that made no difference as well. The one thing I can think of here
is that Internet Security from norton is hosed, but we have stopped all
services relating to this and stopped it from starting up as well. Anyone
out there have any other suggestions? Any help is appreciated. Thanks.

Dave

Hi Dave,

Not wanting to hijack your post, but I'm experiencing a similiar
problem, and was wondering whether it stems from the same cause. I ran
the Yahoo anti-spy tool, and now _most_ of my applications (excluding
nslookup) cannot do DNS lookups (even in safe mode). When I attempt to
browse I'm not even seeing a DNS request with Ethereal.

So, at this point I'm wondering if this is a "svchost.exe -k
NetworkService" issue, (assuming that nslookup uses its own DNS client
resolver). I've used sysinternals "Process Explorer" in an attempt to
see what's going on. The entry for File //device/UDP is not present,
however, I am still seeing SNMP in the firewall logs, so apparently I
still have some UDP capability.

Oh, and all my other machines on the network can browse. I'm
flumoxed...any ideas? Thanks for your help.

Craig

 

[Guest]

I figured out my problem. It was the NIS, for some odd reason shutting down
all start-ups and symantec services didn't help. We had to completely and
manually remove NIS 2005. What a piece of garbage. In case anyone else runs
into this, you can just download the SymNRT tool from symantec to remove the
botched program. Thanks for your help folks.

-D