Neil --
If you are using AOL as your ISP, you need to minimize your
AOL browser and launch Internet Explorer, then visit the Windows
Update web site while using Internet Explorer.
Try the following solution from the Windows Update Troubleshooter:
http://v4.windowsupdate.microsoft.com/troubleshoot/
Select:
"Problem Downloading/Installing a Software (Non-Driver) item"
Follow steps under:
"Install stops at 0% when using the AOL Browser"
While using the Internet Explorer browser, try downloading
the updates again:
http://v4.windowsupdate.microsoft.com/en/default.asp
P.S. Make sure to disable your antivirus program and close any
open programs before installing updates.
Review the troubleshooting tips in these articles:
"Software Update Incomplete, This Windows Update Software
Did Not Update Successfully" Error Message When You Visit
the Windows Update Web Site
http://support.microsoft.com/default.aspx?scid=kb;en-us;319585
Windows Update Troubleshooter
http://v4.windowsupdate.microsoft.com/troubleshoot/
Problems When Viewing or Downloading From Windows Update
http://support.microsoft.com/?kbid=193385
HOW TO: Troubleshoot Problems Connecting to Windows Update
http://support.microsoft.com/default.aspx?scid=kb;en-us;818018
How To Fix The Cryptographic Service Error
http://www.updatexp.com/cryptographic-service.html
Also, visit
http://www.kellys-korner-xp.com/top10faqs.htm and scroll
down to "Why Can't I Download Updates" for additional troubleshooting ideas.
Visit the Windows Update newsgroup and read the messages
posted there for helpful troubleshooting tips.
The "Official" Windows Update newsgroup:
news://msnews.microsoft.com/microsoft.public.windowsupdate
--
Nicholas
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| For the past month or so I have been unable to access the
| Windows Update site. I am set for automatic updates, but
| around the news of the blaster worm, I decided to check
| out if there were new updates. Windows Update is pinned to
| my start menu, so I clicked on it, and after a lond wait--
| "This page cannot be accessed." I thought that it was
| traffic so I tried again over the weeks. I just read that
| Zone Alarm can prevent access, so I tried shutting it
| down, and reloading the page--same result.
|
| Can anyone help?
