Can't access outside world

  • Thread starter Thread starter old guy
  • Start date Start date
O

old guy

XP SR2
Connect through PC >cable>Router>cable>cable modem
My laptop connects to the net wirelessly through the same router/modem
but can access the internet.
Recently, I have lost my internet connection. Cable - always on.
Related or not - this occured shortly after disabling P2PNetworking
which I was told was part of Kazza (no longer on my PC).
Related or not - I can no longer get out using my modem.
Here is what I know.
When I try to access the net through Internet Explorer, I get
"No connection to the Internet is currently available."
The only errors I can find are EventID 3095 - Thic computer is
configured as a member of a workgroup, not as a member of a domain." and
EventID 10010 - "The server . . . did not register with DCOM"
In Network Connections, no exisitng networks appear. But when I try to
create a new always on network to the net, I get a message saying the
network is already confgured.
As for the modem. I can go to Phone and Modem Options|Diagnostics and
get "The port the modem is using is currently open by another
application." I can close the modem app (only one I know that is open)
and still get the error. Nothing listed in Task Manager|Processes looks
like a modem-related app.
Are these problems related?
How do I resolve/troubleshoot them?
 
old said:
XP SR2
Connect through PC >cable>Router>cable>cable modem
My laptop connects to the net wirelessly through the same router/modem
but can access the internet.
Recently, I have lost my internet connection. Cable - always on.
Related or not - this occured shortly after disabling P2PNetworking
which I was told was part of Kazza (no longer on my PC).
Related or not - I can no longer get out using my modem.
Here is what I know.
When I try to access the net through Internet Explorer, I get
"No connection to the Internet is currently available."
The only errors I can find are EventID 3095 - Thic computer is
configured as a member of a workgroup, not as a member of a domain."
and EventID 10010 - "The server . . . did not register with DCOM"
In Network Connections, no exisitng networks appear. But when I try
to create a new always on network to the net, I get a message saying
the network is already confgured.
As for the modem. I can go to Phone and Modem Options|Diagnostics and
get "The port the modem is using is currently open by another
application." I can close the modem app (only one I know that is
open)
and still get the error. Nothing listed in Task Manager|Processes
looks like a modem-related app.
Are these problems related?
How do I resolve/troubleshoot them?
Click to expand...

Do a System Restore to before you tinkered.
Start>Programs>Accessories>System Tools>System Restore
"Restore my computer to an earlier time".

Can you get to the Internet now? If yes, fine - scan for malware by
going through these steps systematically:
http://www.elephantboycomputers.com/page2.html#Removing_Malware

If no, you should also scan for malware as above since that is one of
the main reasons for loss of Internet connectivity in Windows.

If the procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a professional
computer repair shop (not your local version of BigStoreUSA).

Malke
 
Malke said:
old guy wrote:




Do a System Restore to before you tinkered.
Start>Programs>Accessories>System Tools>System Restore
"Restore my computer to an earlier time".

Can you get to the Internet now? If yes, fine - scan for malware by
going through these steps systematically:
http://www.elephantboycomputers.com/page2.html#Removing_Malware

If no, you should also scan for malware as above since that is one of
the main reasons for loss of Internet connectivity in Windows.

If the procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a professional
computer repair shop (not your local version of BigStoreUSA).

Malke
Click to expand...
That certainly didn't work. Rebooted to a BSOD - error c000021a. Tried
to restart with last known good configuration. Still get the same BSOD
and error. Now what?
 
Malke said:
old guy wrote:




Do a System Restore to before you tinkered.
Start>Programs>Accessories>System Tools>System Restore
"Restore my computer to an earlier time".

Can you get to the Internet now? If yes, fine - scan for malware by
going through these steps systematically:
http://www.elephantboycomputers.com/page2.html#Removing_Malware

If no, you should also scan for malware as above since that is one of
the main reasons for loss of Internet connectivity in Windows.

If the procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a professional
computer repair shop (not your local version of BigStoreUSA).

Malke
Click to expand...
OK, got my PC back. Had to disable GoBack.
Restored to 2 wks ago. Still have the same problems.
Restored to point one hour ag. No change.
2 spyware apps show no infection.
FWIW, Device Manager shows the modem 'working properly.' Two
diagnostics apps complain they can;tfind a modem.
 
old said:
OK, got my PC back. Had to disable GoBack.
Restored to 2 wks ago. Still have the same problems.
Restored to point one hour ag. No change.
2 spyware apps show no infection.
FWIW, Device Manager shows the modem 'working properly.' Two
diagnostics apps complain they can;tfind a modem.
Click to expand...
You're confusing "modems." Your "cable modem" is not the same thing as
the modem in "phone and modem options." As for "Two diagnostics apps
complain they can;tfind a modem." -- you may not have an analog modem
installed.

"In Network Connections, no exisitng networks appear." -- Are you saying
that if you go to "Network Connections" there is no icon named "Local
Area Connection" (or a variant of this)? If so, then the the item you
need to check in Device Manager is your Network Adapter (not your
modem). Does the Network Adapter show that it working OK?

If your hardware is OK but there is no "Local Area Connection" in
"Network Connections" then you have to click on the "Set up a home or
small office network" link in the left pane of "Network Connections" and
run the "Network Setup Wizard". When you get to the "select a
connection" dialog, be sure to select the middle option -- "... connects
through a residential gateway ...". Select "file & printer sharing" as
desired.

Now you should have a "Local Area Connection" icon in "Network Connections."

Now, open a command prompt [Start > All Programs > Accessories > Command
Prompt]

type
"ipconfig /all" [without quotes] [press enter]

Under the heading "Local Area Connection" copy and paste the values
corresponding to the items below into your next post. Also identify the
brand and model of the router you are using.


Dhcp Enabled. . . . . . . . . . . :
Autoconfiguration Enabled . . . . :
IP Address. . . . . . . . . . . . :
Subnet Mask . . . . . . . . . . . :
Default Gateway . . . . . . . . . :
DHCP Server . . . . . . . . . . . :
DNS Servers . . . . . . . . . . . :
 
Lem said:
old said:
OK, got my PC back. Had to disable GoBack.
Restored to 2 wks ago. Still have the same problems.
Restored to point one hour ag. No change.
2 spyware apps show no infection.
FWIW, Device Manager shows the modem 'working properly.' Two
diagnostics apps complain they can;tfind a modem.
Click to expand...

You're confusing "modems." Your "cable modem" is not the same thing as
the modem in "phone and modem options." As for "Two diagnostics apps
complain they can;tfind a modem." -- you may not have an analog modem
installed.

"In Network Connections, no exisitng networks appear." -- Are you saying
that if you go to "Network Connections" there is no icon named "Local
Area Connection" (or a variant of this)? If so, then the the item you
need to check in Device Manager is your Network Adapter (not your
modem). Does the Network Adapter show that it working OK?

If your hardware is OK but there is no "Local Area Connection" in
"Network Connections" then you have to click on the "Set up a home or
small office network" link in the left pane of "Network Connections" and
run the "Network Setup Wizard". When you get to the "select a
connection" dialog, be sure to select the middle option -- "... connects
through a residential gateway ...". Select "file & printer sharing" as
desired.

Now you should have a "Local Area Connection" icon in "Network
Connections."

Now, open a command prompt [Start > All Programs > Accessories > Command
Prompt]

type
"ipconfig /all" [without quotes] [press enter]

Under the heading "Local Area Connection" copy and paste the values
corresponding to the items below into your next post. Also identify the
brand and model of the router you are using.


Dhcp Enabled. . . . . . . . . . . :
Autoconfiguration Enabled . . . . :
IP Address. . . . . . . . . . . . :
Subnet Mask . . . . . . . . . . . :
Default Gateway . . . . . . . . . :
DHCP Server . . . . . . . . . . . :
DNS Servers . . . . . . . . . . . :
Click to expand...
No, Im not confusing my modems - I'm cofusing the readers by not being
precise.
Analog modem. Device Manager says it is OK. Diagnostics complains
"port the modem is using is currently open by another application.' Two
apps that use the analog modem complain mine doesn't exist. How do I
determine what app is using the analog modem? I see none (that are
familiar in Task Manager.
Cable Modem - you are correct. Network Connections shows no LAN.
Device Manager shows the Network Adapter as working properly. Something
I did not mention. My PC cannot access the net but neither can it
access anything on my home network. My laptop can access my home
network without problems. Now, I have tried clicking on 'Setup a home
or small office network.' Nutin happens. I can select 'Create a new
connection' and I get the wizard popup. But 'Setup' = no response of
any kind.
What do I do now?
 
old said:
No, Im not confusing my modems - I'm cofusing the readers by not being
precise.
Analog modem. Device Manager says it is OK. Diagnostics complains
"port the modem is using is currently open by another application.'
Two
apps that use the analog modem complain mine doesn't exist. How do I
determine what app is using the analog modem? I see none (that are
familiar in Task Manager.
Cable Modem - you are correct. Network Connections shows no LAN.
Device Manager shows the Network Adapter as working properly.
Something
I did not mention. My PC cannot access the net but neither can it
access anything on my home network. My laptop can access my home
network without problems. Now, I have tried clicking on 'Setup a home
or small office network.' Nutin happens. I can select 'Create a new
connection' and I get the wizard popup. But 'Setup' = no response of
any kind.
What do I do now?
Click to expand...

You're confusing the issue even more. The dialup modem has nothing to do
with your cable modem. If you connect through a router and then a cable
modem, you make that connection with an ethernet cable connected to
your network adapter. The dialup modem is not used at all.

Try fixing the TCP/IP stack:

Start>Run>cmd [enter]
netsh winsock reset [enter]

If you don't have SP2, use WinsockXPFix:
http://www.spychecker.com/program/winsockxpfix.html

Malke
 
Malke said:
old guy wrote:

No, Im not confusing my modems - I'm cofusing the readers by not being
precise.
Analog modem. Device Manager says it is OK. Diagnostics complains
"port the modem is using is currently open by another application.'
Two
apps that use the analog modem complain mine doesn't exist. How do I
determine what app is using the analog modem? I see none (that are
familiar in Task Manager.
Cable Modem - you are correct. Network Connections shows no LAN.
Device Manager shows the Network Adapter as working properly.
Something
I did not mention. My PC cannot access the net but neither can it
access anything on my home network. My laptop can access my home
network without problems. Now, I have tried clicking on 'Setup a home
or small office network.' Nutin happens. I can select 'Create a new
connection' and I get the wizard popup. But 'Setup' = no response of
any kind.
What do I do now?
Click to expand...


You're confusing the issue even more. The dialup modem has nothing to do
with your cable modem. If you connect through a router and then a cable
modem, you make that connection with an ethernet cable connected to
your network adapter. The dialup modem is not used at all.

Try fixing the TCP/IP stack:

Start>Run>cmd [enter]
netsh winsock reset [enter]

If you don't have SP2, use WinsockXPFix:
http://www.spychecker.com/program/winsockxpfix.html

Malke
Click to expand...
Let me try this again. I have two problems.
1) Analog modem - XP complains the modem is in use by an unknown app. I
need help determining which app is holding the modem.
2) Cable modem - seperate from the analog. I included both in my
initial post because I thought there may be a common cause. On this, I
may have progress. I recently deleted Kerio firewall. I went into
regedit and deleted references to it. Rebooted. Now I can access the
net and my network drive. Good news! However, Network Connections is
still empty and selecting "Setup a home or small office network' still
does nothing. FWIW, on other oddity - opening MS Explorer and selecting
My Computer gives me a list of drives and files. BUT, I get the search
icon (flashlight) - no exageration - for 2-3 minutes before XP can find
my drives. Hope this helps.
So I have two problems - possibly unrelated. One with the analog modem.
The other is apparently not cable modem related but network related.
Sorry for the confusion.
 
old said:
Malke said:
old guy wrote:

No, Im not confusing my modems - I'm cofusing the readers by not being
precise.
Analog modem. Device Manager says it is OK. Diagnostics complains
"port the modem is using is currently open by another application.' Two
apps that use the analog modem complain mine doesn't exist. How do I
determine what app is using the analog modem? I see none (that are
familiar in Task Manager.
Cable Modem - you are correct. Network Connections shows no LAN.
Device Manager shows the Network Adapter as working properly. Something
I did not mention. My PC cannot access the net but neither can it
access anything on my home network. My laptop can access my home
network without problems. Now, I have tried clicking on 'Setup a home
or small office network.' Nutin happens. I can select 'Create a new
connection' and I get the wizard popup. But 'Setup' = no response of
any kind.
What do I do now?
Click to expand...


You're confusing the issue even more. The dialup modem has nothing to do
with your cable modem. If you connect through a router and then a cable
modem, you make that connection with an ethernet cable connected to
your network adapter. The dialup modem is not used at all.

Try fixing the TCP/IP stack:

Start>Run>cmd [enter]
netsh winsock reset [enter]

If you don't have SP2, use WinsockXPFix:
http://www.spychecker.com/program/winsockxpfix.html

Malke
Click to expand...
Let me try this again. I have two problems.
1) Analog modem - XP complains the modem is in use by an unknown app. I
need help determining which app is holding the modem.
2) Cable modem - seperate from the analog. I included both in my
initial post because I thought there may be a common cause. On this, I
may have progress. I recently deleted Kerio firewall. I went into
regedit and deleted references to it. Rebooted. Now I can access the
net and my network drive. Good news! However, Network Connections is
still empty and selecting "Setup a home or small office network' still
does nothing. FWIW, on other oddity - opening MS Explorer and selecting
My Computer gives me a list of drives and files. BUT, I get the search
icon (flashlight) - no exageration - for 2-3 minutes before XP can find
my drives. Hope this helps.
So I have two problems - possibly unrelated. One with the analog modem.
The other is apparently not cable modem related but network related.
Sorry for the confusion.
Click to expand...

Most bizarre.

I don't understand how you can connect to your router and your "network
drive" (what/how is this drive(s) connected to?) without a Local Area
Connection showing in Network Connections. Did you reset the TCP/IP
stack as Malke suggested?

Perhaps you are not connecting to the Internet through your cable modem
(although connecting to the 'Net through your analog modem wouldn't get
you to your network drives)? Try physically disconnecting the phone
line from your modem. Are you still connected to the Internet?

Just for kicks, open "Internet Options" (e.g., from the "Tools" menu in
IE), click on the "connections" tab and make sure that the radio button
for "Never dial a connection" is selected.

Does "Phone and Modem Options|Diagnostics" show that the COM port is in
use immediately after a re-boot? You may have malware attempting to
dial out. Have you done a through check for malware (see the link in
Malke's first post). Check the list of processes running in Task
Manager. Anything appear untoward? Finally, you may want to run
PortMon from Sysinternals:
http://www.sysinternals.com/Utilities/Portmon.html
That should show you what is using the port.

The flashlight in Windows Explorer suggests that you are waiting for
something to time out before connecting to your router. You don't
happen to have a wireless NIC in your desktop in addition to the wired
NIC, do you?

Here's another probably meaningless diagnostic test. Once you are
connected and "My Computer" has stopped searching, open a command prompt
and type "ipconfig /all > c:\test.txt" [without quotes] and press
[enter]. Then open c:\test.txt in Notepad and copy/paste in your next post.
 
Lem said:
old said:
Malke said:
old guy wrote:


No, Im not confusing my modems - I'm cofusing the readers by not being
precise.
Analog modem. Device Manager says it is OK. Diagnostics complains
"port the modem is using is currently open by another application.' Two
apps that use the analog modem complain mine doesn't exist. How do I
determine what app is using the analog modem? I see none (that are
familiar in Task Manager.
Cable Modem - you are correct. Network Connections shows no LAN.
Device Manager shows the Network Adapter as working properly. Something
I did not mention. My PC cannot access the net but neither can it
access anything on my home network. My laptop can access my home
network without problems. Now, I have tried clicking on 'Setup a home
or small office network.' Nutin happens. I can select 'Create a new
connection' and I get the wizard popup. But 'Setup' = no response of
any kind.
What do I do now?



You're confusing the issue even more. The dialup modem has nothing to do
with your cable modem. If you connect through a router and then a cable
modem, you make that connection with an ethernet cable connected to
your network adapter. The dialup modem is not used at all.

Try fixing the TCP/IP stack:

Start>Run>cmd [enter]
netsh winsock reset [enter]

If you don't have SP2, use WinsockXPFix:
http://www.spychecker.com/program/winsockxpfix.html

Malke
Click to expand...

Let me try this again. I have two problems.
1) Analog modem - XP complains the modem is in use by an unknown app.
I need help determining which app is holding the modem.
2) Cable modem - seperate from the analog. I included both in my
initial post because I thought there may be a common cause. On this,
I may have progress. I recently deleted Kerio firewall. I went into
regedit and deleted references to it. Rebooted. Now I can access the
net and my network drive. Good news! However, Network Connections is
still empty and selecting "Setup a home or small office network' still
does nothing. FWIW, on other oddity - opening MS Explorer and
selecting My Computer gives me a list of drives and files. BUT, I get
the search icon (flashlight) - no exageration - for 2-3 minutes before
XP can find my drives. Hope this helps.
So I have two problems - possibly unrelated. One with the analog
modem. The other is apparently not cable modem related but network
related. Sorry for the confusion.
Click to expand...


Most bizarre.

I don't understand how you can connect to your router and your "network
drive" (what/how is this drive(s) connected to?) without a Local Area
Connection showing in Network Connections. Did you reset the TCP/IP
stack as Malke suggested?
Click to expand...
Followed the instaructions and received "winsock successfully reset"
Perhaps you are not connecting to the Internet through your cable modem
(although connecting to the 'Net through your analog modem wouldn't get
you to your network drives)? Try physically disconnecting the phone
line from your modem. Are you still connected to the Internet? Yup.

Just for kicks, open "Internet Options" (e.g., from the "Tools" menu in
IE), click on the "connections" tab and make sure that the radio button
for "Never dial a connection" is selected.
Click to expand...
OK. Dialup and VPN settings - empty
Never dial a connection . . ., dial whenever . . ., Always dial .
.. . all are grayed out.
Does "Phone and Modem Options|Diagnostics" show that the COM port is in
use immediately after a re-boot? Yup
You may have malware attempting to
dial out. Have you done a through check for malware (see the link in
Malke's first post). Check the list of processes running in Task
Manager. Anything appear untoward? Finally, you may want to run
Click to expand...
Used SpyBot and Adaware. Norton FW and AV find no malware.
checked most tasks on the net - liutilites? So far all are legite.
PortMon from Sysinternals:
http://www.sysinternals.com/Utilities/Portmon.html
That should show you what is using the port. I'll do that ASAP

The flashlight in Windows Explorer suggests that you are waiting for
something to time out before connecting to your router. You don't
happen to have a wireless NIC in your desktop in addition to the wired
NIC, do you?
Click to expand...
nope. Plus, I can select any folder in the left column and any file in
the right. But if I click on a folder in the right column I get a black
popup - looks like the cmd prompt window - which closes inr 1-2 seconds.
Here's another probably meaningless diagnostic test. Once you are
connected and "My Computer" has stopped searching, open a command prompt
and type "ipconfig /all > c:\test.txt" [without quotes] and press
[enter]. Then open c:\test.txt in Notepad and copy/paste in your next
post.
Click to expand...
Windows IP Configuration
Host Name . . . . . . . . . . . . : omitted
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : router

Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : router
Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network
Connection
Physical Address. . . . . . . . . : 00-11-11-02-8E-E3
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.2.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DNS Servers . . . . . . . . . . . : 192.168.2.1
Lease Obtained. . . . . . . . . . : Thursday, October 26, 2006
3:12:14 PM
Lease Expires . . . . . . . . . . : Friday, October 27, 2006
3:12:14 PM
 
old said:
Lem said:
old said:
Malke wrote:

old guy wrote:


No, Im not confusing my modems - I'm cofusing the readers by not being
precise.
Analog modem. Device Manager says it is OK. Diagnostics complains
"port the modem is using is currently open by another application.'
Two
apps that use the analog modem complain mine doesn't exist. How do I
determine what app is using the analog modem? I see none (that are
familiar in Task Manager.
Cable Modem - you are correct. Network Connections shows no LAN.
Device Manager shows the Network Adapter as working properly.
Something
I did not mention. My PC cannot access the net but neither can it
access anything on my home network. My laptop can access my home
network without problems. Now, I have tried clicking on 'Setup a home
or small office network.' Nutin happens. I can select 'Create a new
connection' and I get the wizard popup. But 'Setup' = no response of
any kind.
What do I do now?



You're confusing the issue even more. The dialup modem has nothing
to do
with your cable modem. If you connect through a router and then a cable
modem, you make that connection with an ethernet cable connected to
your network adapter. The dialup modem is not used at all.

Try fixing the TCP/IP stack:

Start>Run>cmd [enter]
netsh winsock reset [enter]

If you don't have SP2, use WinsockXPFix:
http://www.spychecker.com/program/winsockxpfix.html

Malke

Let me try this again. I have two problems.
1) Analog modem - XP complains the modem is in use by an unknown
app. I need help determining which app is holding the modem.
2) Cable modem - seperate from the analog. I included both in my
initial post because I thought there may be a common cause. On this,
I may have progress. I recently deleted Kerio firewall. I went into
regedit and deleted references to it. Rebooted. Now I can access
the net and my network drive. Good news! However, Network
Connections is still empty and selecting "Setup a home or small
office network' still does nothing. FWIW, on other oddity - opening
MS Explorer and selecting My Computer gives me a list of drives and
files. BUT, I get the search icon (flashlight) - no exageration -
for 2-3 minutes before XP can find my drives. Hope this helps.
So I have two problems - possibly unrelated. One with the analog
modem. The other is apparently not cable modem related but network
related. Sorry for the confusion.
Click to expand...


Most bizarre.

I don't understand how you can connect to your router and your
"network drive" (what/how is this drive(s) connected to?) without a
Local Area Connection showing in Network Connections. Did you reset
the TCP/IP stack as Malke suggested?
Click to expand...
Followed the instaructions and received "winsock successfully reset"
Perhaps you are not connecting to the Internet through your cable
modem (although connecting to the 'Net through your analog modem
wouldn't get you to your network drives)? Try physically
disconnecting the phone line from your modem. Are you still connected
to the Internet? Yup.

Just for kicks, open "Internet Options" (e.g., from the "Tools" menu
in IE), click on the "connections" tab and make sure that the radio
button for "Never dial a connection" is selected.
Click to expand...
OK. Dialup and VPN settings - empty
Never dial a connection . . ., dial whenever . . ., Always dial . .
. all are grayed out.
Does "Phone and Modem Options|Diagnostics" show that the COM port is
in use immediately after a re-boot? Yup
You may have malware attempting to dial out. Have you done a through
check for malware (see the link in Malke's first post). Check the
list of processes running in Task Manager. Anything appear untoward?
Finally, you may want to run
Click to expand...
Used SpyBot and Adaware. Norton FW and AV find no malware.
checked most tasks on the net - liutilites? So far all are legite.
PortMon from Sysinternals:
http://www.sysinternals.com/Utilities/Portmon.html
That should show you what is using the port. I'll do that ASAP

The flashlight in Windows Explorer suggests that you are waiting for
something to time out before connecting to your router. You don't
happen to have a wireless NIC in your desktop in addition to the wired
NIC, do you?
Click to expand...
nope. Plus, I can select any folder in the left column and any file in
the right. But if I click on a folder in the right column I get a black
popup - looks like the cmd prompt window - which closes inr 1-2 seconds.
Here's another probably meaningless diagnostic test. Once you are
connected and "My Computer" has stopped searching, open a command
prompt and type "ipconfig /all > c:\test.txt" [without quotes] and
press [enter]. Then open c:\test.txt in Notepad and copy/paste in
your next post.
Click to expand...
Windows IP Configuration
Host Name . . . . . . . . . . . . : omitted
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : router

Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : router
Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network
Connection
Physical Address. . . . . . . . . : 00-11-11-02-8E-E3
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.2.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DNS Servers . . . . . . . . . . . : 192.168.2.1
Lease Obtained. . . . . . . . . . : Thursday, October 26, 2006
3:12:14 PM
Lease Expires . . . . . . . . . . : Friday, October 27, 2006
3:12:14 PM
Click to expand...

I'm sorry, but I'm out of ideas. On the other hand, your original
problem -- can't connect to the Internet -- seems to be fixed.

The output from ipconfig seems to confirm that you are connecting to
your router, which probably is a Belkin. If you want to try something
to speed up Windows Explorer, you could try setting a static IP address.
See http://www.belkin.com/support/kb/kb.asp?a=2824

It may be, however, that this delay has more to do with how your network
drives are connected to your LAN than with how your computer is
connected to the LAN. Do you get a similar delay when you do the same
thing from your wirelessly-connected laptop? Once the flashlight has
stopped searching, and the drives are available, what happens if you
close Windows Explorer and then open it again (i.e., does it search for
2-3 minutes again)?

The missing Local Area Connection icon and the greyed-out Internet
Options suggest that there still is something peculiar going on.

If it was me, I'd repeat the Ad-Aware and Spybot S&D scans in safe mode.
If nothing is found, and you remain curious, try posting here again
with a new subject, like "Connected to LAN with no Local Area
Connection". That might attract the attention of some of the folks here
with much more in-depth knowledge of the subject than I have. If you do
post, be sure to include:

version of XP (home/pro/MCE) and service pack
a list of everything that does appear in "Network Connections"
the observation that portions of Internet Options are greyed-out
the facts that you reset winsock and scanned for malware in safe mode
the ipconfig results
the answers to the questions I posed above.

Good luck. And keep in mind that if you do figure out what's going on,
it's nice to let the group know.
 
Lem said:
old said:
Lem said:
old guy wrote:

Malke wrote:

old guy wrote:


No, Im not confusing my modems - I'm cofusing the readers by not
being
precise.
Analog modem. Device Manager says it is OK. Diagnostics complains
"port the modem is using is currently open by another
application.' Two
apps that use the analog modem complain mine doesn't exist. How do I
determine what app is using the analog modem? I see none (that are
familiar in Task Manager.
Cable Modem - you are correct. Network Connections shows no LAN.
Device Manager shows the Network Adapter as working properly.
Something
I did not mention. My PC cannot access the net but neither can it
access anything on my home network. My laptop can access my home
network without problems. Now, I have tried clicking on 'Setup a
home
or small office network.' Nutin happens. I can select 'Create a new
connection' and I get the wizard popup. But 'Setup' = no response of
any kind.
What do I do now?




You're confusing the issue even more. The dialup modem has nothing
to do
with your cable modem. If you connect through a router and then a
cable
modem, you make that connection with an ethernet cable connected to
your network adapter. The dialup modem is not used at all.

Try fixing the TCP/IP stack:

Start>Run>cmd [enter]
netsh winsock reset [enter]

If you don't have SP2, use WinsockXPFix:
http://www.spychecker.com/program/winsockxpfix.html

Malke


Let me try this again. I have two problems.
1) Analog modem - XP complains the modem is in use by an unknown
app. I need help determining which app is holding the modem.
2) Cable modem - seperate from the analog. I included both in my
initial post because I thought there may be a common cause. On
this, I may have progress. I recently deleted Kerio firewall. I
went into regedit and deleted references to it. Rebooted. Now I
can access the net and my network drive. Good news! However,
Network Connections is still empty and selecting "Setup a home or
small office network' still does nothing. FWIW, on other oddity -
opening MS Explorer and selecting My Computer gives me a list of
drives and files. BUT, I get the search icon (flashlight) - no
exageration - for 2-3 minutes before XP can find my drives. Hope
this helps.
So I have two problems - possibly unrelated. One with the analog
modem. The other is apparently not cable modem related but network
related. Sorry for the confusion.



Most bizarre.

I don't understand how you can connect to your router and your
"network drive" (what/how is this drive(s) connected to?) without a
Local Area Connection showing in Network Connections. Did you reset
the TCP/IP stack as Malke suggested?
Click to expand...

Followed the instaructions and received "winsock successfully reset"
Perhaps you are not connecting to the Internet through your cable
modem (although connecting to the 'Net through your analog modem
wouldn't get you to your network drives)? Try physically
disconnecting the phone line from your modem. Are you still
connected to the Internet?
Yup.


Just for kicks, open "Internet Options" (e.g., from the "Tools" menu
in IE), click on the "connections" tab and make sure that the radio
button for "Never dial a connection" is selected.
Click to expand...

OK. Dialup and VPN settings - empty
Never dial a connection . . ., dial whenever . . ., Always dial .
. . all are grayed out.
Does "Phone and Modem Options|Diagnostics" show that the COM port is
in use immediately after a re-boot?
Yup

You may have malware attempting to dial out. Have you done a through
check for malware (see the link in Malke's first post). Check the
list of processes running in Task Manager. Anything appear
untoward? Finally, you may want to run
Click to expand...

Used SpyBot and Adaware. Norton FW and AV find no malware.
checked most tasks on the net - liutilites? So far all are legite.
PortMon from Sysinternals:
http://www.sysinternals.com/Utilities/Portmon.html
That should show you what is using the port.
Click to expand...

I'll do that ASAP
The flashlight in Windows Explorer suggests that you are waiting for
something to time out before connecting to your router. You don't
happen to have a wireless NIC in your desktop in addition to the
wired NIC, do you?
Click to expand...

nope. Plus, I can select any folder in the left column and any file
in the right. But if I click on a folder in the right column I get a
black popup - looks like the cmd prompt window - which closes inr 1-2
seconds.
Here's another probably meaningless diagnostic test. Once you are
connected and "My Computer" has stopped searching, open a command
prompt and type "ipconfig /all > c:\test.txt" [without quotes] and
press [enter]. Then open c:\test.txt in Notepad and copy/paste in
your next post.
Click to expand...
Windows IP Configuration
Host Name . . . . . . . . . . . . : omitted
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : router

Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : router
Description . . . . . . . . . . . : Intel(R) PRO/100 VE
Network Connection
Physical Address. . . . . . . . . : 00-11-11-02-8E-E3
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.2.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.2.1
DHCP Server . . . . . . . . . . . : 192.168.2.1
DNS Servers . . . . . . . . . . . : 192.168.2.1
Lease Obtained. . . . . . . . . . : Thursday, October 26, 2006
3:12:14 PM
Lease Expires . . . . . . . . . . : Friday, October 27, 2006
3:12:14 PM
Click to expand...

I'm sorry, but I'm out of ideas. On the other hand, your original
problem -- can't connect to the Internet -- seems to be fixed.

The output from ipconfig seems to confirm that you are connecting to
your router, which probably is a Belkin. If you want to try something
to speed up Windows Explorer, you could try setting a static IP address.
See http://www.belkin.com/support/kb/kb.asp?a=2824

It may be, however, that this delay has more to do with how your network
drives are connected to your LAN than with how your computer is
connected to the LAN. Do you get a similar delay when you do the same
thing from your wirelessly-connected laptop? Once the flashlight has
stopped searching, and the drives are available, what happens if you
close Windows Explorer and then open it again (i.e., does it search for
2-3 minutes again)?

The missing Local Area Connection icon and the greyed-out Internet
Options suggest that there still is something peculiar going on.

If it was me, I'd repeat the Ad-Aware and Spybot S&D scans in safe mode.
If nothing is found, and you remain curious, try posting here again
with a new subject, like "Connected to LAN with no Local Area
Connection". That might attract the attention of some of the folks here
with much more in-depth knowledge of the subject than I have. If you do
post, be sure to include:

version of XP (home/pro/MCE) and service pack
a list of everything that does appear in "Network Connections"
the observation that portions of Internet Options are greyed-out
the facts that you reset winsock and scanned for malware in safe mode
the ipconfig results
the answers to the questions I posed above.

Good luck. And keep in mind that if you do figure out what's going on,
it's nice to let the group know.
Click to expand...

No delays when I access Explorer with my laptop. I can select My
Computer on the desktop and wait 2-3 minutes for drives to appear.
Collapse/expand My Computer and I get another 2-3 minute wait.
Good news - analog modem now works. Problem appears to be ActivSync.
It was set to monitor Com 3 - the modem port. Disabled that and the
modem now works. But, . . .
bad news - another failure I have found. Shut down my PC - waited a
while and restarted. XP came up without incident. But all settings for
IE were lost, Outlook complained I hadn't registered, Thuderbird
(newsgroup reader) can't find settings. Seems I would be better off
tostop solving problems - just get newer and stranger ones.
I'll take your advice on the repost. I'll have more time for
troubleshooting some time next week.
 
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