Can't access download.microsoft.com

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Guest

I need help and I hope this is the right place for this particular question.
I know it seems like a stupid Internet Explorer question, but I don't think
it is. I'll explain:

Recently, I became aware that I can't seem to download anything from
Microsoft - software updates, demos, activex components, etc, and I don't
know why. The simplest way to demonstrate this is to go to
http://download.microsoft.com. For everyone else, they get redirected back
to the main Microsoft site. For me, I get a blank IE page saying that the
page can't be displayed. If it's any link to this site, I get nothing except
that irritating error page.

I have Windows XP SP2 and IE7 (upgraded hoping it would fix this problem),
and I've turned off any antivirus, antispyware, and firewall software. I
have a small home networking Linksys router connected to cable broadband -
the router was provided by the cable company. There is a second computer on
the network that also displays the same issue, even though it's mainly a
gaming computer for the kids and I don't keep it nearly as updated as my own.
It's on IE6 still.

Now, I find it incredible that both computers could have the same glitch
that would cause download.microsoft.com to be effectively blocked, and I
suspect the router, however the cable company assures me that the router is
working fine and the last guy I talked to refused to listen to reason. I
need help so I can either fix it, or else have enough info to call them back
and tell them what to fix since they don't really feel like helping me too
much.

If this isn't the correct place to post this question, please let me know.

Thanks!
 
In
bman said:
I need help and I hope this is the right place for this particular
question. I know it seems like a stupid Internet Explorer question,
but I don't think it is. I'll explain:

Recently, I became aware that I can't seem to download anything from
Microsoft - software updates, demos, activex components, etc, and I
don't know why. The simplest way to demonstrate this is to go to
http://download.microsoft.com. For everyone else, they get
redirected back to the main Microsoft site. For me, I get a blank IE
page saying that the page can't be displayed. If it's any link to
this site, I get nothing except that irritating error page.

I have Windows XP SP2 and IE7 (upgraded hoping it would fix this
problem), and I've turned off any antivirus, antispyware, and
firewall software. I have a small home networking Linksys router
connected to cable broadband - the router was provided by the cable
company. There is a second computer on the network that also
displays the same issue, even though it's mainly a gaming computer
for the kids and I don't keep it nearly as updated as my own. It's on
IE6 still.

Now, I find it incredible that both computers could have the same
glitch that would cause download.microsoft.com to be effectively
blocked, and I suspect the router, however the cable company assures
me that the router is working fine and the last guy I talked to
refused to listen to reason. I need help so I can either fix it, or
else have enough info to call them back and tell them what to fix
since they don't really feel like helping me too much.

If this isn't the correct place to post this question, please let me
know.

Thanks!
Click to expand...


You can turn your Windows firewall back on, as it isn't related.

If you type this in a command prompt:

ipconfig /all

....I'll bet you see the LAN IP address of the Linksys set as your DNS
server. This is the usual culprit. Sometimes that'll work, sometimes it
won't. I would go into the Linksys' properties, and in the DHCP options,
change it so it will give out your ISP's DNS server IP addresses therein,
rather than its own.

Then on a client -
ipconfig /release

and
ipconfig /renew

and
ipconfig /all

to make sure it 'took' - then try surfin' again.
 
Lanwench said:
In


You can turn your Windows firewall back on, as it isn't related.

If you type this in a command prompt:

ipconfig /all

....I'll bet you see the LAN IP address of the Linksys set as your DNS
server. This is the usual culprit. Sometimes that'll work, sometimes it
won't. I would go into the Linksys' properties, and in the DHCP options,
change it so it will give out your ISP's DNS server IP addresses therein,
rather than its own.

Then on a client -
ipconfig /release

and
ipconfig /renew

and
ipconfig /all

to make sure it 'took' - then try surfin' again.
Click to expand...
 
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