Cant access digital ID. reinstall Certificate from thawte...

  • Thread starter Thread starter Matt
  • Start date Start date
M

Matt

Hi there

We recently upgraded our network to an active
directory/domain controller. With this all the new user
accounts have been created and their old profiles copied
over.

I used to have a DigitalID (personal certificate) but it
was lost in the copy over. Now I cannot seem to install a
new one from thawte. I go through the whole process and
it downloads ok, I can see the certificate but it does
not contain a digital iD? For example, if I try to export
the certificate it says that it can only export the
certificate information and not the Digital ID as it
cannot be found.

How can I get a new one?

I also followed info at this location but to no avail:

http://support.microsoft.com/default.aspx?scid=kb;en-
us;258527

System;
Windows XP (latest service packs)
Office 2002
 
Have you tried Thawte support?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.


After searching google.groups.com and finding no answer:
Matt <[email protected]> asked:
| Hi there
|
| We recently upgraded our network to an active
| directory/domain controller. With this all the new user
| accounts have been created and their old profiles copied
| over.
|
| I used to have a DigitalID (personal certificate) but it
| was lost in the copy over. Now I cannot seem to install a
| new one from thawte. I go through the whole process and
| it downloads ok, I can see the certificate but it does
| not contain a digital iD? For example, if I try to export
| the certificate it says that it can only export the
| certificate information and not the Digital ID as it
| cannot be found.
|
| How can I get a new one?
|
| I also followed info at this location but to no avail:
|
| http://support.microsoft.com/default.aspx?scid=kb;en-
| us;258527
|
| System;
| Windows XP (latest service packs)
| Office 2002
 
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