Canon ImageRunner Printer Slow

  • Thread starter Thread starter GTS
  • Start date Start date
G

GTS

Unfortunately, I have no suggestion, but have been dealing with the same
issue. At one client site one specific computer (an HP Laptop) is
horrendously slow printing to an IR600 since SP2. In fact, if that printer
is set as default it slows a whole range of network activity. The other
dozen or so computers on which I installed SP2 do not have the problem.
I've also downloaded the most recent driver. Additionally I've tried
Selective startup with nothing else running, rebuilding the TCP/IP and LSP
stacks, connecting to a different port and switch, and a few other long shot
items.

On what kind of workstation are you seeing the problem?

I'm out of ideas except to try a network sniffer next and actually analyze
the packets. That will require a length onsite visit that's hard to get to.

BTW, in the windowsxp.print_fax group (where this might better be posted)
has had some discussion of slow network printing after SP2 with other
printers, though no one seems to have found a solution.
 
After installing SP2 some print jobs are running excruciatingly slow. I've
downloaded the most recent Canon driver to no avail. Any suggestions?
 
In my case, no. Note that these Image Runners are large Ethernet enabled
photocopiers. Firmware is in replaceable ROM's. I have inquired and been
told that there is no newer ROM version for my client's machine. I doubt
that the problems seen with some XP SP2 machines would relate to printer
firmware.
--
 
Which version of the ImageRunner are you using? I had a IR3300 at work at had no issues with XP
SP2, now have a 3570(?) also works fine. Also what program are you printing from? I know I had some
issues printing from Adobe Reader 6 to an HP printer (very slow) after ugrading to reader 7 printing
was fixed.
 
If the photocopier is accessed by the network, then this could be a problem
with SP2's firewall???
 
Thanks for the thought but the firewall is disabled. (These machines are
all behind a central firewall.)
--

Yves Leclerc said:
If the photocopier is accessed by the network, then this could be a
problem with SP2's firewall???
Click to expand...
 
It's an IR600. The problem exists for all programs. In addition to
extremely slow print preview and printing to the IR600, if the workstation
at issue is set to the IR600 as default printer, it's overall network
performance is impacted severely. Browsing net drives/shares, opening
programs on the network etc. all slow to a crawl. If the default printer is
changed to any other printer, performance is immediately normal again. This
is completely baffling and did not happen before SP2. It would seem to
indicate some interaction of the printer driver and network communication.
Removing and reinstalling the printer driver (tried several versions) didn't
help.
--
 
Exact same thing is happening to us. Five new machines with XP Pro, Canon IR
5000 Photocopier/Printer...print, print preview is at a crawl. Haven't been
able to find any solutions.
 
I had the same problem with my shared printer -- access to the printer
from client PCs was agony.

If the PC with the local printer is an XP SP2 machine, launch Windows
Firewall there, go to Advanced, enable logging of dropped packets.
Then try printing from a client PC. Look at the log (default
pfirewall.log). In my case, I saw numerous TCP 135 packets being
dropped. I added an exception for TCP 135, subnet only, on the PC
with the local printer. This completely fixed the problem.

I am still trying to understand why this is necessary. TCP 135 was
a favorite target for some of the major viruses...
 
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