Canon BJC-2000 refused to print an Excel document

  • Thread starter Thread starter Anne
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Anne

On Wednesday, 19 November 2003, I was working in Excel
and when I sent a document to be printed, there was total
silence which is something that has never happened
before. I have run out of ink so a page "prints" as a
blank but the Canon always does its little back and forth
dance.

This time the cartridge is at the far right corner of the
interior of the printer tight and hard, immovable. There
is no sound. I unplugged and replugged. Turned the
computer off completely and five minutes later rebooted.

I tried to go through Help and Troubleshooting but
nothing seemed to apply. The port is LPT1. It is a
Canon Bubble-Jet BJC-2000. Has this occurred with any of
you?

Is there anything I can do or should I just give up and
buy a new printer which I can't afford? The only
misbehavior prior to this failure to perform was on
Monday when the printer began to print the top of one
page at the bottom of another which forced me to print a
13 page document one page at a time.

I have no idea if this was a symptom which is connected
with the failure of the printer to print. When I tried to
look into the "queue" all I could see was "Status
Inquiry", Status--Error...N/A. 9 bytes"

As I kept trying, it would say 2 documents waiting, 3
documents waiting, etc. Finally I cleared all the
documents for the "queue". Is there anything I can do?
You can also e-mail (e-mail address removed).
 
Anne said:
On Wednesday, 19 November 2003, I was working in Excel
and when I sent a document to be printed, there was total
silence which is something that has never happened
before. I have run out of ink so a page "prints" as a
blank but the Canon always does its little back and forth
dance.

This time the cartridge is at the far right corner of the
interior of the printer tight and hard, immovable. There
is no sound. I unplugged and replugged. Turned the
computer off completely and five minutes later rebooted.

I tried to go through Help and Troubleshooting but
nothing seemed to apply. The port is LPT1. It is a
Canon Bubble-Jet BJC-2000. Has this occurred with any of
you?

Is there anything I can do or should I just give up and
buy a new printer which I can't afford? The only
misbehavior prior to this failure to perform was on
Monday when the printer began to print the top of one
page at the bottom of another which forced me to print a
13 page document one page at a time.

I have no idea if this was a symptom which is connected
with the failure of the printer to print. When I tried to
look into the "queue" all I could see was "Status
Inquiry", Status--Error...N/A. 9 bytes"

As I kept trying, it would say 2 documents waiting, 3
documents waiting, etc. Finally I cleared all the
documents for the "queue". Is there anything I can do?
You can also e-mail (e-mail address removed).
Click to expand...

Check Canon tech support: http://tinyurl.com/vzoi

Here is a likely possibility from that page:

The printer will not initialize
The BJ cartridge may not be making proper electrical contact with the
carriage. Reseat the cartridge. Lift the locking lever to unlock the
cartridge, remove the cartridge, re-seat it, and lock it in place again.
This may take several tries.

There is also a long list of things to try under "Printing does not
start due to an error writing to LPT1, what do I check?"

If none of the suggestions help, email Canon tech support (link on the
above page)
 
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