Cannot start Outlook 2003

  • Thread starter Thread starter Magnus Blomberg
  • Start date Start date
M

Magnus Blomberg

Hi there!

I have a major problem for one user connecting directly to an Exchange
server. She can't start Outlook 2003 from any machine, and get the error
message:
"Unable to open your default e-mail folders. The Microsoft Exchange Server
computer is not available. Either there are network problems or the
Microsoft Exchange Server computer is down for maintenance."
With Outlook 2000 everything works fine.
I have run "Outlook.exe /rpcdiag" and it gives me no error message, but the
last thing I see before the error message appear is that it's trying to
connect to public folders, which are not located at the same server as her
mailbox.

We are a huge organization and our master domain has recently been upgraded
to AD, but everything works for other users.
I don't know if it's important, but she has been away from work for a year.

Please help
/Magnus
 
Tried creating a new mail profile already? Control Panel-> Mail-> button
Show Profiles...

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-What do the Outlook Icons Mean?
-Create an Office 2003 CD slipstreamed with Service Pack 1
 
Yes, unfortunately I have!
It doesn't work on any client computer with Outlook 2003.

Regards Magnus

Roady said:
Tried creating a new mail profile already? Control Panel-> Mail-> button
Show Profiles...

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-What do the Outlook Icons Mean?
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----
Magnus Blomberg said:
Hi there!

I have a major problem for one user connecting directly to an Exchange
server. She can't start Outlook 2003 from any machine, and get the error
message:
"Unable to open your default e-mail folders. The Microsoft Exchange Server
computer is not available. Either there are network problems or the
Microsoft Exchange Server computer is down for maintenance."
With Outlook 2000 everything works fine.
I have run "Outlook.exe /rpcdiag" and it gives me no error message, but
the
last thing I see before the error message appear is that it's trying to
connect to public folders, which are not located at the same server as her
mailbox.

We are a huge organization and our master domain has recently been
upgraded
to AD, but everything works for other users.
I don't know if it's important, but she has been away from work for a
year.

Please help
/Magnus
Click to expand...
Click to expand...
 
Can the user logon successfully via Outlook Web Access? Have you checked to
ensure that her account in Active Directory has not been disabled? What
happens if you create a new mailbox?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.


After furious head-scratching, Magnus Blomberg asked this group:

| Hi there!
|
| I have a major problem for one user connecting directly to an Exchange
| server. She can't start Outlook 2003 from any machine, and get the
| error message:
| "Unable to open your default e-mail folders. The Microsoft Exchange
| Server computer is not available. Either there are network problems
| or the Microsoft Exchange Server computer is down for maintenance."
| With Outlook 2000 everything works fine.
| I have run "Outlook.exe /rpcdiag" and it gives me no error message,
| but the last thing I see before the error message appear is that it's
| trying to connect to public folders, which are not located at the
| same server as her mailbox.
|
| We are a huge organization and our master domain has recently been
| upgraded to AD, but everything works for other users.
| I don't know if it's important, but she has been away from work for a
| year.
|
| Please help
| /Magnus
 
Hello!

The user has no problem using Outlook 2003 with IMAP or Outlook 2000 in
native mode. This is only a problem with Outlook 2003 in native mode. This
problem is in some way connected to this user, and I haven't heard anyone
else having these kind of problems.
The user has no problems using other network resources.

Regards Magnus

"Milly Staples [MVP - Outlook]"
 
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