Cannot Start Microsoft Outlook XP (msg file)

  • Thread starter Thread starter StudioTwo
  • Start date Start date
S

StudioTwo

Hello,

We store archive copies of messages on our network server (as *.msg).
These are saved manually by users from within microsoft outlook 2000
and outlook 2002.

Occasionally, when double clicking on these network copies, we get the
following errors within outlook:
(2002) "Cannot Start Microsoft Outlook"
(2000) "The messaging interface has returned an unknown error."

This is all made worse by the fact that the message is then corrupted
and cannot be opened on any machine at all (even though i know some of
the messages have been opened successfully in the past). If i restore
the message from a backup, i can normally "find" a machine that WILL
open it. Many machines on the network seem to have been "guilty" of
corrupting messages at some time or other.

Note: All patches etc are up to date (we are using exchange server
2000).

1) Is there any way i can "repair" a .msg file?
2) Any ideas as to the root cause of the problem?

If anyone could help, that would be great.
TIA
Stephen

PS - I looked at several posts regarding MAPI and .pst files,
but these seemed to refer to issues where messages were already within
a folder / mailbox....
 
Hmm,
Further to the above, I CAN now open the offending messages if i
create a new email and insert the "corrupted" .msg file as an
attachment.
Double click the .msg attachment and it opens perfectly.
Sometimes, I can save the attachment back out over the "corrupted"
message and it will be "repaired".

Any ideas why this happens?

TIA
Stephen
 
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