cannot send or receive

  • Thread starter Thread starter Gemini
  • Start date Start date
G

Gemini

hi
I just got a new computer and I set-up my e-mail account and it worked fine
then. But now I am not able to send or receive

this is the message I am getting
please help
thanks

The connection to the server has failed. Account: 'pop.videotron.ca',
Server: 'pop.videotron.ca', Protocol: POP3, Port: 110, Secure(SSL): No,
Socket Error: 10061, Error Number: 0x800CCC0E
 
Right-click on the error message, copy, then paste it into a reply here.
We can't do much troubleshooting without your complete error message.
 
I have turned off my e-mail protection but it is still giving me the same
error I am running norton antivirus

getting despret
 
If you want custom help, post your complete error message, like Gemini did below.
 
Norton antivirus is among the top three troublemakers for Windows Mail.
Symptoms often don't start until months later. Also, turning off its email
scanning is seldom sufficient.
The only way you can prove or disprove that Norton is the culprit is to
uninstall it, followed by using their debris removal tool:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

Another option is to upgrade to Windows Live Mail, which is more
resistant to the adverse effects of aggressive antivirus products:
http://get.live.com/wlmail/overview
 
Hey

Gary VanderMolen you my freind are a savior thanks to you my e-mail account
now works

many thanks

Gemini
 
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