brianBT said:
keep getting this message:
The connection to the server has failed. Account:
'mail.bradleythompsontool.com', Server: 'mail.bradleythompsontool.com',
Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10060, Error
Number:
0x800CCC0E
This message is almost certainly appearing because your network provider,
your real ISP, is doing what increasing number of ISPs are, and is blocking
SMTP access on port 25 (unless it's *their* server you're trying to access).
This is done to reduce spam mail via mail relays.
You basically have two options.
First, contact your web host (these are the people who are also providing
your business email) and get an alternate SMTP port, and use that. There
may be other settings that are required, such as SSL, and it may be
necessary to authenticate with your username and password to send. It is
*possible* that some of these settings will allow you access on Port 25 with
your current network provider (your ISP), but if the system in question is a
laptop, I'd suggest making sure you get off Port 25, so you never have to
worry about whether the ISP in some other location will allow access or not.
Second, the find a 3rd party SMTP server, such as Google's gmail service,
which does not use Port 25. You have to make some adjustments so that the
mail appears to come from your business email, and you must understand that
your sent mail will be stored on the gMail server.
Since you're paying for mail service, you shouldn't have to use a 3rd
server, but it can be done. The only reak caveat is that on some mail
clients, mail sent via gMail SMTP will appear in the form "(e-mail address removed) ON
BEHALF OF (e-mail address removed)" . You'll have to judge whether or not this is
acceptable for your business image, as it shows that you have chosen an
email provider who can't quite get the job done properly.
I would say that your first step would be to contact your web hosting
service. This problem is so common that they should be able to just give
you alternate settings to use, and you'll be sending mail in just a few
minutes.
That said, there is a circumstance where it's not quite so easy. If your
company has had an Exchange mail server installed, and this is the mail
server in question, it will by default use Port 25 and the people who set it
up will want more money to alter the configuration. If you're the only
person who is having this problem, your company may not want to pay the
bill to fix it (expect the bill to start in the hundreds of dollars). You
would also need the company's permission to use the 3rd party mail service,
especially if company mail is winding up stored on a 3rd party server.
HTH
-pk
