Cannot run IE

[Guest]

I have been running IE for months without problems and it just suddenly
stopped running. I have Norton Anti-Virus and I have had some problems with
this recently.

I am using a Samsung pc and I cannot get out of hours or e-mail support.

When I try to run IE I get message "Windows Explorer has encountered a
problem and needs to close. We are sorry for the inconvenience.". I have
checked Microsoft for this message and they say to run Windows2000-SR1. I did
this but I am already on this release level.
Does anyone have any suggestions?

 

[Frank Saunders, MS-MVP IE/OE]

I have been running IE for months without problems and it just
suddenly stopped running. I have Norton Anti-Virus and I have had
some problems with this recently.

I am using a Samsung pc and I cannot get out of hours or e-mail
support.

When I try to run IE I get message "Windows Explorer has encountered a
problem and needs to close. We are sorry for the inconvenience.". I
have checked Microsoft for this message and they say to run
Windows2000-SR1. I did this but I am already on this release level.
Does anyone have any suggestions?

First eliminate any spyware.
What You Should Know About Spyware
http://www.microsoft.com/athome/security/spyware/devioussoftware.mspx

CAUTION!!!!! Removing some spyware can damage the Winsock stack. Before
you try to remove spyware, download a copy of LSP-Fix - a free program to
repair damaged Winsock 2 stacks (all Windows versions)
http://www.cexx.org/lspfix.htm
Winsockfix for W95, W98, ME, NT, 2000, XP
http://www.tacktech.com/pub/winsockfix/WinsockFix.zip
Directions here: http://www.tacktech.com/display.cfm?ttid=257
WinXP:
Get WinSockxpFix
http://www.spychecker.com/program/winsockxpfix.html
How to Reset Internet Protocol (TCP/IP) in Windows XP
http://support.microsoft.com/kb/299357
In WinXP SP2: You can fix Winsock by going to Start | Run and typing
CMD
In the command window type
netsh winsock reset

See
Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/data/tshoot.htm
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com

--
Frank Saunders, MS-MVP, IE/OE
Please respond in Newsgroup only. Do not send email
http://www.fjsmjs.com
Protect your PC
http://www.microsoft.com./athome/security/protect/default.aspx
http://defendingyourmachine.blogspot.com/