Cannot open Outlook. Why?

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The first message I get is: Your microsoft exchanger server is unavailable.

So I press "work offline" and get this message: Unable to open your default
e-mail folders. The information store could not be opened.

Then the whole thing just closes. Anyone know what I can do to fix this?
Thanks!
 
If you are not using an Exchange server, then remove it from control
panel->mail icon->accounts. install your correct account.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Jess asked:

| The first message I get is: Your microsoft exchanger server is
| unavailable.
|
| So I press "work offline" and get this message: Unable to open your
| default e-mail folders. The information store could not be opened.
|
| Then the whole thing just closes. Anyone know what I can do to fix
| this? Thanks!
 
That was very helpful!

Next probem: now when I try to open outlook, it says "Unable to open
default email folders. Data file to send and receive mail cannot be found.
To add a dta file go to the mail icon in control panel".

When I try to create a new data file I get the message: "The command is not
available because the application is in reduced functionality mode." I tried
turning it off,starting the computer....nothing.
 
Is this an Office trial version? Have you activated it? what happens when
you try to install a new mail profile (not account) under the same location
in control panel?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Jess asked:

| That was very helpful!
|
| Next probem: now when I try to open outlook, it says "Unable to open
| default email folders. Data file to send and receive mail cannot be
| found. To add a dta file go to the mail icon in control panel".
|
| When I try to create a new data file I get the message: "The command
| is not available because the application is in reduced functionality
| mode." I tried turning it off,starting the computer....nothing.
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| If you are not using an Exchange server, then remove it from control
|| panel->mail icon->accounts. install your correct account.
||
|| --Â
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, Jess asked:
||
||| The first message I get is: Your microsoft exchanger server is
||| unavailable.
|||
||| So I press "work offline" and get this message: Unable to open your
||| default e-mail folders. The information store could not be opened.
|||
||| Then the whole thing just closes. Anyone know what I can do to fix
||| this? Thanks!
 
*SIGH*
Ok, I don't know if you can help me in this section, but I figured out why.
When I bought my computer brand new a couple of months ago it came with XP
Home. I needed to have Professional so I upgraded. Now Microsoft Office
(and Outlook) says that my trial version has expired and I either need to buy
it or enter in my product code. I have the code so I entered it in (many many
times) and it says it's the wrong code, even though I'm looking right at it
and it's not. So I don't know what to do. I'm extrememly frustrated.
 
1. Windows XP and Office XP are separate products that require separate
activations.

2. What version of Office do you have?

3. If an Office 2003 trial version, did you purchase a key for a fully
unlocked version?

4, Have you checked to ensure that 8s are not Bs and that Js are not 3s?


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Jess asked:

| *SIGH*
| Ok, I don't know if you can help me in this section, but I figured
| out why. When I bought my computer brand new a couple of months ago
| it came with XP Home. I needed to have Professional so I upgraded.
| Now Microsoft Office (and Outlook) says that my trial version has
| expired and I either need to buy it or enter in my product code. I
| have the code so I entered it in (many many times) and it says it's
| the wrong code, even though I'm looking right at it and it's not. So
| I don't know what to do. I'm extrememly frustrated.
|
| "Jess" wrote:
|
|| The first message I get is: Your microsoft exchanger server is
|| unavailable.
||
|| So I press "work offline" and get this message: Unable to open your
|| default e-mail folders. The information store could not be opened.
||
|| Then the whole thing just closes. Anyone know what I can do to fix
|| this? Thanks!
 
It's Office 2003. I'm positive I entered the product key in correctly, but
it's the key that comes with the upgrade.

When I got the computer, it was an open box buy, meaning someone bought it
then returned it without anything that it came with but still in new
condition. I got a good deal but if it came with a code for Office, I don't
have it.

The XP Professional I have is an upgrade. When I tried reinstalling it
earlier I chose the easier option that wouldn't erase anything on my
computer. Could I fully reinstall it and make everything work again? I just
really need Outlook to work!
 
Jess said:
It's Office 2003. I'm positive I entered the product key in
correctly, but it's the key that comes with the upgrade.
Click to expand...

The only upgrade you mentioned was the upgrande from Windows XP Home to
Windows XP Professional and that upgrade has nothing to do with Office.
WIthout the Office product key, you may be out of luck. Have you tried
contacting the Microsoft Office Activation Center?
 
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