cannot open <my documents>

  • Thread starter Thread starter paul jones
  • Start date Start date
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paul jones

when I try to open <my documents> all the files in my documents become
visible and then a message appears:
"explorer.exe has caused an error and needs to be closed down. excuses for
the inconvience"
There are all sorts of technical data available, which mean nothing to me:
Modver 5.1.2600.2180
App ver 6.0.2900.2180
off set 0001853a
mod name ntdl.dll

I have searched everywhere (like the microsoft help pages etc) to find a way
to get rid of this problem, but I cannot find a solution, so please is there
anyone who can help me please?
Thank you,

Dennis
 
This could be spyware or virus related. Try an online scan
http://housecall.trendmicro.com/ and run any spyware you might have (spybot
search and destroy, spyware blaster or Ad-Aware are good.) If nothing
shows you might try to restore to an earlier date.
 
Thanks for that,
I have ran all sort of spyware detecting programmes, "spybot" "adware" "cw
shredder" and none have found "spies" that caused this. I have removed all
the temp and temp internet files and what not, but the problem remains.
 
I need to see all the text from the error message. There should be an app
name that will indicate what program is being affected. You can post it or
search google to find out what it is but from what you've posted I think it
yahoo messenger, ycommon.exe. Whichever, you might try and uninstall,
reboot, check problem and reinstall if possible.
 
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