Cannot open computer

  • Thread starter Thread starter Joe
  • Start date Start date
J

Joe

I have been helping one of our senior members here and have run into big
trouble.

At his request I went into User Accounts and cleared the use the welcome
screen box. I then rebooted the computer to see if it worked OK, a box came
up asking for a password, I clicked on OK and the windows loaded up OK.

I went into control userpasswords2 and cleared the box ' users must enter a
username and password to use this computer' clicked Apply/OK and rebooted

Now a box comes up with Administrator as the Username and as we don't know
of any password ever being used no matter what we do we cannot get past this
box that tells up that login failed.

Short of using a big hammer is there any way that we can get into this
computer please?
 
Joe said:
I have been helping one of our senior members here and have run into big
trouble.

At his request I went into User Accounts and cleared the use the welcome
screen box. I then rebooted the computer to see if it worked OK, a box came
up asking for a password, I clicked on OK and the windows loaded up OK.

I went into control userpasswords2 and cleared the box ' users must enter a
username and password to use this computer' clicked Apply/OK and rebooted

Now a box comes up with Administrator as the Username and as we don't know
of any password ever being used no matter what we do we cannot get past this
box that tells up that login failed.

Short of using a big hammer is there any way that we can get into this
computer please?

--

Regards
Joe
Tasmania
Click to expand...

You missed one little step when running "control userpasswords2":
You did not highlight the account to be used for the automatic
logon. "Administrator" happened to be highlighted, so "Administrator"
is what you get! Here are a couple of ways out of your predicament:
- Try a blank password for "Administrator".
- When challenged for a password, press Ctrl+Alt+Del twice in
succession, then specify your normal logon account and password.
It could be "Joe", or "User", or whatever account you created before.
- Press F8 several times during the early boot phase, boot into Safe
Mode, then repeate the "control userpasswords2" process.
 
--

Regards
Joe
Tasmania
Pegasus (MVP) said:
You missed one little step when running "control userpasswords2":
You did not highlight the account to be used for the automatic
logon. "Administrator" happened to be highlighted, so "Administrator"
is what you get! Here are a couple of ways out of your predicament:
Click to expand...
Yes, I certainly did miss it.
- Try a blank password for "Administrator".
Click to expand...
I did without success.
- When challenged for a password, press Ctrl+Alt+Del twice in
succession, then specify your normal logon account and password.
Click to expand...
He doesn't know his normal logon he just starts the computer.

I will try that next, which will be in the morning as it's 11pm here now.
It could be "Joe", or "User", or whatever account you created before.
Click to expand...
I tried with user, owner and some other name but always with the same
result.
- Press F8 several times during the early boot phase, boot into Safe
Mode, then repeate the "control userpasswords2" process.
Click to expand...
I tried that but even trying to get into Safe Mode I got the same screen
asking for the password.

Many thanks for your reply.
 
hey joe,

The only way to fix ur problem is as mentioned earlier getinto safe mode and
without typing anything in the Password field of Administrator hit enter and
have a try to boot into desktop. (This Admininstrator password is the one
which must have been given at the time of installation of the OS in this
computer )

An alternative way would be to boot with the OS CD and to getinto recovery
console.
Once you are in recovery console and in the prompt type "lusrmsgr.msc" .
Once the window of Local Users and Groups pops up, choose users in the left
pane of the window, after which you would see the "Administrator" account in
the right pane of the window.
Do a right click and hit the first option "Set the password", thereby
resetting the password.

If u r not able to get into recovery console for some reason, try the option
of "Boot using the command prompt" in Windows advanced boot options (F8) and
try the same steps.

Gud luck.
 
Thanks for the reply.

I cannot get into safe mode as I keep getting the message that the system
could not log me on, and using enter does not work.

Using Ctrl-Alt-Del does not get any result.

Trying to boot into the command prompt gets the same result as everything
else.

I have the bootup sequence set to boot from the CD but there is a failure
notice every time I try that so.

So, in short, nothing that a try will get me past those screens.

Any further thoughts please people?
 
Joe said:
--

Regards
Joe
Tasmania

Yes, I certainly did miss it.

I did without success.

He doesn't know his normal logon he just starts the computer.

I will try that next, which will be in the morning as it's 11pm here now.

I tried with user, owner and some other name but always with the same
result.

I tried that but even trying to get into Safe Mode I got the same screen
asking for the password.

Many thanks for your reply.
--

Regards
Joe
Tasmania
Click to expand...

Go to http://home.eunet.no/~pnordahl/ntpasswd/ and download the boot
disk, this will enable you to reset any system password on an NT class
operating system.
 
You are too slow in pressing F8. Turn on your PC then
start immediately tapping it until you get a menu!
 
No, I wasn't too slow, I could get into the options screen where I could
select Safe Mode but before it would let me in the Log on Box kept appearing
like all other times.

Thankfully the matter is now resolved but I had to take it to a shop here to
get it done and that wasn't achieved in a few minutes either. The computer
is now back with it's owner -:))))))

Thanks to all the help I was offered, it was appreciated.
 
You should now take appropriate steps to ensure that
this can never happen again. When you get a new car then
you demand at least two sets of keys. Why? When you
get a Windows PC then you set up at least two admin
accounts, and lock one of the passwords away.
 
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