cannot add/remove (not just the item listing)

[Guest]

I cannot remove a program using the "Add/Remove". It is a simple piece of
educational software. The list of installed programs is correct, but clicking
"Change/Remove" does nothing. There is no unintall utility with the program
itself.

I also tried reinstalling. The install Shield started, but did not complete.
No message.

I also removed the program and its registry entries (after a reg backup),
but could not reinstall the program.

 

[Rock]

I cannot remove a program using the "Add/Remove". It is a simple piece of
educational software. The list of installed programs is correct, but clicking
"Change/Remove" does nothing. There is no unintall utility with the program
itself.

I also tried reinstalling. The install Shield started, but did not complete.
No message.

I also removed the program and its registry entries (after a reg backup),
but could not reinstall the program.

So is the program removed? That's what your last sentence implies.
Contact their tech support for removal and installation help.

 

[Guest]

Tanks for responding. I'm really stumped.

The Tech Support for this product is very limited, and I expect limited to
whatever the owner can code in C+.

Yes, I think the program *should be* gone, but I cannot reinstall. So I
restored the working version from a backup. It runs. It shows up in the
Add?Remove list in Control Panel, but clicking Change/Remove does nothing. If
I delete every scrap of it I can find, including in the registry and then
reboot (even in Safe Mode), the install wizard starts but then disappears. No
message.

I actually suspect that this is a Windows XP problem, not related
specifically to the app in question. MS can't help, because -- as I
discovered today -- I have an OEM version of Win XP Pro.

 

[Rock]

Tanks for responding. I'm really stumped.

The Tech Support for this product is very limited, and I expect limited to
whatever the owner can code in C+.

Yes, I think the program *should be* gone, but I cannot reinstall. So I
restored the working version from a backup. It runs. It shows up in the
Add?Remove list in Control Panel, but clicking Change/Remove does nothing. If
I delete every scrap of it I can find, including in the registry and then
reboot (even in Safe Mode), the install wizard starts but then disappears. No
message.

I actually suspect that this is a Windows XP problem, not related
specifically to the app in question. MS can't help, because -- as I
discovered today -- I have an OEM version of Win XP Pro.

:

Sorry I can't help you out any further on this, Keith. Good luck.