Can"t send mail to just one person...

  • Thread starter Thread starter FrankO
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FrankO

I can receive e-mail from, but, cannot send e-mail to one particular
address.

What setting in Outlook 2003 would block me from sending e-mail?

TIA,
 
In
FrankO said:
I can receive e-mail from, but, cannot send e-mail to one particular
address.

What setting in Outlook 2003 would block me from sending e-mail?

TIA,
Click to expand...

What's the exact text of the NDR/bounce you get back when you send mail?
It's more likely to be a setting in your mail server or the recipient's mail
server, than in Outlook. Knowing the reason outlined in the message you get
back will help troubleshoot that.
 
I get no NDR/bounce or any other error message, that is the strange thing.

What settings in the "mail server" should I be looking at and how do I
determine the correct ones?
 
I get no NDR/bounce or any other error message, that is the strange thing.

What settings in the "mail server" should I be looking at and how do I
determine the correct ones?

"Lanwench [MVP - Exchange]"
 
I get no NDR/bounce or any other error message, that is the strange thing.

What settings in the "mail server" should I be looking at and how do I
determine the correct ones?
 
There's a chance that your ISPs mail server is blacklisted by the one
recipient's mail server. What ISP are you one & which one are they on?
 
I use SBC/Yahoo and the recipient is a xxx.com. The odd part is this just
started a short time ago after no problem at all. This is a place of
business and has no reason to block me. My ISP points their finger to the
recipient and vice versa.
 
I apologize if this has been asked and answered, but what error message do
you get? Do you get a bounce message? If yes, then what does it say?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Frank Parmelee asked:

| I use SBC/Yahoo and the recipient is a xxx.com. The odd part is this
| just started a short time ago after no problem at all. This is a
| place of business and has no reason to block me. My ISP points their
| finger to the recipient and vice versa.
|
|| There's a chance that your ISPs mail server is blacklisted by the one
|| recipient's mail server. What ISP are you one & which one are they
|| on?
||
|| ||| I get no NDR/bounce or any other error message, that is the strange
||| thing.
|||
||| What settings in the "mail server" should I be looking at and how
||| do I determine the correct ones?
 
Then how do you know your mail is not reaching that one email address? Does
the intended recipient see it in their webmail client?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Frank Parmelee asked:

| I get no NDR/bounce or any other error message, that is the strange
|||| thing.
|
|
|| I apologize if this has been asked and answered, but what error
|| message do you get? Do you get a bounce message? If yes, then what
|| does it say?
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, Frank Parmelee asked:
||
||| I use SBC/Yahoo and the recipient is a aaa.com. The odd part is this
||| just started a short time ago after no problem at all. This is a
||| place of business and has no reason to block me. My ISP points their
||| finger to the recipient and vice versa.
|||
|||| There's a chance that your ISPs mail server is blacklisted by the
|||| one recipient's mail server. What ISP are you one & which one are
|||| they on?
||||
|||| ||||| I get no NDR/bounce or any other error message, that is the
||||| strange thing.
|||||
||||| What settings in the "mail server" should I be looking at and how
||||| do I determine the correct ones?
 
Good question, Milly.

If I get no response to my questions in a 24 hour period, I call the
recipient via landline phone. I live in Ohio and they are in California
which means I am paying daytime long distance. And, no, my posts do not show
up in their e-mail client. The company's webmaster has gone through their
system and has found nothing blocking my mail. The man has been working on
this since I called to inquire why I get no responses when I am used to
answers within a 24 hour window. I pay for their services and it is in their
best interest to keep my mail account open.

The perplexing thing here is the fact that everything was fine until very
recently. I can get mail from them but they do not get mine.

Frustratedly yours,
 
I get no NDR/bounce or any other error message, that is the strange thing.

What settings in the "mail server" should I be looking at and how do I
determine the correct ones?



FrankO said:
I can receive e-mail from, but, cannot send e-mail to one particular
address.

What setting in Outlook 2003 would block me from sending e-mail?

TIA,
Click to expand...

Hi Frank,

Your comments, and the responses you have received all seem
predicated on the belief that the recipient did not receive
your message, but I can think of another possibility...

Is there any chance that your intended recipient did receive
the message, but they don't see it?

For example:

Spam filtering gone wild, or Outlook rule putting your
message in some odd folder for some unintended reason etc.

My point is that your recipient might not KNOW that your
message had come in...

All the best,
Click to expand...
 
Kenneth,

If I get no response to my questions in a 24 hour period, I call the
recipient via landline phone. I live in Ohio and they are in California
which means I am paying daytime long distance. And, no, my posts do not show
up in their e-mail client. The company's webmaster has gone through their
system and has found nothing blocking my mail. The man has been working on
this since I called to inquire why I get no responses when I am used to
answers within a 24 hour window. I pay for their services and it is in their
best interest to keep my mail account open.

The perplexing thing here is the fact that everything was fine until very
recently. I can get mail from them but they do not get mine.

 
FrankO said:
The man has been working on this since I called to inquire why I get
no responses when I am used to answers within a 24 hour window.
Click to expand...

Just a side issue: SMTP standards say that each router between you and your
recipient is not required to immediate forward your message and that it is
allowed to keep a message (retrying no more frequently than every 30
minutes) from three to five DAYS before declaring it undeliverable. While
all mail routers delivery mail to the next hop in relatively short
time-frames, there's nothing that DEMANDS they do, so an expectation of 24
hour turn-around may be unrealistic, depending on the conditions of the
routers between the two of you.
 
FrankO said:
The company's webmaster
has gone through their system and has found nothing blocking my mail.
Click to expand...

But have they gone through their message logs to see if the message was
delivered?
 
The company's webmaster has gone through their
system and has found nothing blocking my mail.
Click to expand...

Hi again Frank,

There might not be anything "blocking" your email.

Based upon what you have described, it still seems possible
to me that the person to whom you are sending has received
your message but cannot see it.

Of course I am not suggesting that this is the cause of your
problem, I am merely suggesting that it is a possibility,
and, I will add, it has happened to me on more than one
occasion when I have been on the receiving end.

That is to say I have had the experience of denying (on the
phone) that I had received a particular message only then to
search for it. I then found it in some location other than
my inbox.

So, with respect, the fact that you have been told that
nothing is "blocking" your message is unrelated to the
possibility I am suggesting.

Has some (competent person) actually searched for the
message on the specific machine to which it was sent? That
is what I would need to know were I in your shoes.

Also, (and finally for now,) the fact that you are paying
"day time" long distance rates to follow up is regrettable
no doubt, but at about a dime per minute, it seems no
tragedy <bg>.

All the best on solving this thing,
 
After several emails, hours on the phone, I am no further ahead. It is a go
nowhere game of finger pointing resulting in no solution.

"I have not blocked you, therefore it's your problem."
"You can send and recieve email, therfore it is your recipients problem"

So goes the old game...

--
FrankO



 
Hello,

Exactly the same problem has occurred for me. There are at least two email
adresses that I cannot reach. The addresses belong to people within my
company, sitting in the same room as me (so I know they have not received my
mail).

We can not find any problems in the firewall, the exchange server, or that
the mails come in to strange folders or something like that. The mails will
show up in the "Sent" folder, but nowhere else.

The email functionality has worked for years, and this problem started just
six days ago. There have not been any changes in the technical environment
that we are aware of. Does anybody have any idea about what the problem could
be?

Regards

Janne
 
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