Can receive but not send emails?

  • Thread starter Thread starter lucky girl
  • Start date Start date
L

lucky girl

I've checked my account settings with my internet provider and they tell me
its a program issue. They also mentioned something about running two
antivirus software programs. Symantec came preloaded on the computer and the
internet provider has their own program. Apparently I did not answer some
question correctly and that may be an issue... When I close out of mail It
asks if I want to send Unsent messages but it does not work either, of course.
I really don't want to phone the retailer or have to take it in to get fixed
as the MS website suggests!
Please help.
 
lucky girl said:
I've checked my account settings with my internet provider and they tell
me
its a program issue. They also mentioned something about running two
antivirus software programs. Symantec came preloaded on the computer and
the
internet provider has their own program. Apparently I did not answer some
question correctly and that may be an issue... When I close out of mail It
asks if I want to send Unsent messages but it does not work either, of
course.
I really don't want to phone the retailer or have to take it in to get
fixed
as the MS website suggests!
Please help.
Click to expand...

Please copy and paste the un-edited error message that is generated when you
try to send.
 
lucky girl said:
I've checked my account settings with my internet provider and they tell
me
its a program issue. They also mentioned something about running two
antivirus software programs. Symantec came preloaded on the computer and
the
internet provider has their own program. Apparently I did not answer some
question correctly and that may be an issue... When I close out of mail It
asks if I want to send Unsent messages but it does not work either, of
course.
I really don't want to phone the retailer or have to take it in to get
fixed
as the MS website suggests!
Please help.
Click to expand...

Running two antivirus programs at the same time often causes problems, and
not just in Windows Mail.

It's unclear if Symantec copied the problem causing sections of their Norton
antivirus programs to any antivirus programs they offer under a different
brand name. If they did, they need to be uninstalled, not just disabled,
to stop them from creating these problems. You then often have to run
this cleanup program to take care of what the uninstall left behind:

<http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039>

You may even have to remove your email account under Windows Mail, then
restart Windows Mail and create the account again.

Check if your internet provider gave you one of the other antivirus programs
that cause problems in Windows Mail, such as most versions of the McAfee
antivirus program or a recent version of the Trend antivirus program. These
also need to be uninstalled, not just disabled. McAfee's cleanup program is
available below; Trend doesn't seem to offer one.

<http://service.mcafee.com/FAQDocument.aspx?id=107083&lc=4105&partner=McAfee&type=TS&ia=1>

These also need to recreation of the email account.

For some other antivirus programs, just disabling email scanning and
leaving it disabled is enough.

For your unsent messages in the Outbox, try moving them to the
Drafts folder or deleting them. If both fail, for a temporary fix,
download and install this hotfix, with Windows Mail not running:

http://support.microsoft.com/default.aspx/kb/941090

Although it's labelled as for mail stuck in the Outbox, it also works in
other folders. If you don't know whether to use the 32-bit version or
the 64-bit version, try the 32-bit version first.

If this solves your problem, and you have no antivirus programs still
installed, you may want a replacement that doesn't cause such
problems. I recommend either avast! or AVG, either one with a
custom install that tells it to leave out the part that scans email.

http://www.avast.com/eng/avast_4_home.html

http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
 
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