Can out-of-office assistance and email

  • Thread starter Thread starter Bay
  • Start date Start date
B

Bay

Hi, I have a quick question. Can out-of-office assistance and email
forwarding be using together? Last week, user A passed away. I configure
all the email to user A forward to user B. I also turn on the out-of-office
assistance for user A to let the people know about the fact that user A is
no longer available when they email user A.
However, when I tried to message user A, I won't able to get the customized
message that I typed in the out of office assistance..
I tried to cancel forwarding and shorten the customized message and it
worked.. I don't understand why. Or do you guys have other alternative for
me to try?

Thanks

BB
 
Hi,

What is your Outlook version and your Exchange server version? Whenever
problem arises, please make sure you are working with the latest service
packs. How did you setup the forwarding of e-mails? You can use the
out-of-office assistance together with the forwarding functionality. The
problem you encounter may be due to the length of the customized message.
Try again with a shorter message while the forwarding is enabled on the
Exchange side.
 
I am using Outlook 2002 and Exchange Server 2000.
I go to the Exchange General>Delivery Options>Forward Address to do the
forwarding. What are the limitations for out-of-office assistance?

Thanks
 
Bay said:
Hi, I have a quick question. Can out-of-office assistance and email
forwarding be using together? Last week, user A passed away. I
configure all the email to user A forward to user B. I also turn on
the out-of-office assistance for user A to let the people know about
the fact that user A is no longer available when they email user A.
However, when I tried to message user A, I won't able to get the
customized message that I typed in the out of office assistance..
I tried to cancel forwarding and shorten the customized message and it
worked.. I don't understand why. Or do you guys have other
alternative for me to try?
Click to expand...

Rather that forwarding A's account to B, simply specify B as a delegate for
A's mail. I believe that will accomplish what you want (although I haven't
specifically tried it). I believe OOA will respond and B will be able to
access the mail.
--
Brian Tillman
Smiths Aerospace
3290 Patterson Ave. SE, MS 1B3
Grand Rapids, MI 49512-1991
Brian.Tillman is the name, smiths-aerospace.com is the domain.

I don't speak for Smiths, and Smiths doesn't speak for me.
 
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