Can not send e-mails

  • Thread starter Thread starter alec carr
  • Start date Start date
A

alec carr

Please can you help me, I am having the same problem as T Leigh, I also
receive the same error message. I have tried the suggestions in the replies,
but nothing seems to work, I have copied the error message below.

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'Re:
Booking enquiry for home 3702 from holidaylettings.co.uk (Chris Hennessey)',
Account: 'mail.tesco.net', Server: 'smtp.aol.com', Protocol: SMTP, Server
Response: '556 CLIENT AUTHENTICATION REQUIRED. USE ESMTP EHLO AND AUTH.',
Port: 25, Secure(SSL): No, Server Error: 556, Error Number: 0x800CCC78
 
alec carr said:
Please can you help me, I am having the same problem as T Leigh, I also
receive the same error message. I have tried the suggestions in the
replies,
but nothing seems to work, I have copied the error message below.

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'Re:
Booking enquiry for home 3702 from holidaylettings.co.uk (Chris
Hennessey)',
Account: 'mail.tesco.net', Server: 'smtp.aol.com', Protocol: SMTP, Server
Response: '556 CLIENT AUTHENTICATION REQUIRED. USE ESMTP EHLO AND AUTH.',
Port: 25, Secure(SSL): No, Server Error: 556, Error Number: 0x800CCC78
Click to expand...

Is aol.com your internet provider? If not, connecting to their port 25 this
way
isn't likely to work.

See if this helps:

http://email.about.com/od/windowsmailtips/qt/et_access_aol.htm

http://members.aol.com/adamkb/aol/mailfaq/imap/

http://www.postcastserver.com/help/Port_25_Blocking.aspx
 
Hi Robert,
AOL are my internet provider, i always use Tesco.net for my e-mail address,
i use to have problems with outlook express as well, but i could usually send
e-mails after trying a couple of times hitting the send button. Now i can not
send any mail at all. I have read the info you have sent me but can not see a
solution as yet, i have tried changing port 25 to 587 with no luck. I have
spoken to AOL several times who are unable to help with windows mail. I have
also spoken to Tesco as well and they are also unable to help.

Many thanks again for your reply, any further suggestions?

[email protected] said:
alec carr said:
Please can you help me, I am having the same problem as T Leigh, I also
receive the same error message. I have tried the suggestions in the
replies,
but nothing seems to work, I have copied the error message below.

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'Re:
Booking enquiry for home 3702 from holidaylettings.co.uk (Chris
Hennessey)',
Account: 'mail.tesco.net', Server: 'smtp.aol.com', Protocol: SMTP, Server
Response: '556 CLIENT AUTHENTICATION REQUIRED. USE ESMTP EHLO AND AUTH.',
Port: 25, Secure(SSL): No, Server Error: 556, Error Number: 0x800CCC78
Click to expand...

Is aol.com your internet provider? If not, connecting to their port 25 this
way
isn't likely to work.

See if this helps:

http://email.about.com/od/windowsmailtips/qt/et_access_aol.htm

http://members.aol.com/adamkb/aol/mailfaq/imap/

http://www.postcastserver.com/help/Port_25_Blocking.aspx
Click to expand...
 
See if this helps:

http://www.tesco.net/help_section/email.htm

tesco.net doesn't seem to accept outgoing mail through any port other than
port 25. Connections to port 25 are often blocked if they cross over from
one internet provider's equipment to another's before they reach the server,
to cause problems for spammers.

You may have to set up a mixed connection, where you use your tesco.net
return address and their incoming mail server, but use some other outgoing
mail server that allows using a different port instead. AOL doesn't use
port 25, so their outgoing mail server should be suitable.

alec carr said:
Hi Robert,
AOL are my internet provider, i always use Tesco.net for my e-mail
address,
i use to have problems with outlook express as well, but i could usually
send
e-mails after trying a couple of times hitting the send button. Now i can
not
send any mail at all. I have read the info you have sent me but can not
see a
solution as yet, i have tried changing port 25 to 587 with no luck. I have
spoken to AOL several times who are unable to help with windows mail. I
have
also spoken to Tesco as well and they are also unable to help.

Many thanks again for your reply, any further suggestions?

[email protected] said:
alec carr said:
Please can you help me, I am having the same problem as T Leigh, I also
receive the same error message. I have tried the suggestions in the
replies,
but nothing seems to work, I have copied the error message below.

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read
the
"I'm having problems sending e-mail" section. If you need help
determining
the proper server settings, please contact your e-mail service
provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'Re:
Booking enquiry for home 3702 from holidaylettings.co.uk (Chris
Hennessey)',
Account: 'mail.tesco.net', Server: 'smtp.aol.com', Protocol: SMTP,
Server
Response: '556 CLIENT AUTHENTICATION REQUIRED. USE ESMTP EHLO AND
AUTH.',
Port: 25, Secure(SSL): No, Server Error: 556, Error Number: 0x800CCC78
Click to expand...

Is aol.com your internet provider? If not, connecting to their port 25
this
way
isn't likely to work.

See if this helps:

http://email.about.com/od/windowsmailtips/qt/et_access_aol.htm

http://members.aol.com/adamkb/aol/mailfaq/imap/

http://www.postcastserver.com/help/Port_25_Blocking.aspx
Click to expand...
Click to expand...
 
Are you using (e-mail address removed) as your email address? AOL will not
let you use their SMTP server unless you are sending from a @aol.com
email address.

--
Gary VanderMolen, MS-MVP


alec carr said:
Hi Robert,
AOL are my internet provider, i always use Tesco.net for my e-mail address,
i use to have problems with outlook express as well, but i could usually send
e-mails after trying a couple of times hitting the send button. Now i can not
send any mail at all. I have read the info you have sent me but can not see a
solution as yet, i have tried changing port 25 to 587 with no luck. I have
spoken to AOL several times who are unable to help with windows mail. I have
also spoken to Tesco as well and they are also unable to help.

Many thanks again for your reply, any further suggestions?

[email protected] said:
alec carr said:
Please can you help me, I am having the same problem as T Leigh, I also
receive the same error message. I have tried the suggestions in the
replies,
but nothing seems to work, I have copied the error message below.

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'Re:
Booking enquiry for home 3702 from holidaylettings.co.uk (Chris
Hennessey)',
Account: 'mail.tesco.net', Server: 'smtp.aol.com', Protocol: SMTP, Server
Response: '556 CLIENT AUTHENTICATION REQUIRED. USE ESMTP EHLO AND AUTH.',
Port: 25, Secure(SSL): No, Server Error: 556, Error Number: 0x800CCC78
Click to expand...

Is aol.com your internet provider? If not, connecting to their port 25 this
way
isn't likely to work.

See if this helps:

http://email.about.com/od/windowsmailtips/qt/et_access_aol.htm

http://members.aol.com/adamkb/aol/mailfaq/imap/

http://www.postcastserver.com/help/Port_25_Blocking.aspx
Click to expand...
Click to expand...
 
Hi Gary,
Yes i am using tesco.net as my e-mail address, i have always done this from
the beginning. I have only ever had one e-mail address so i would like to
stay with that if at all possible. Have you any suggestions?
Many thanks for your reply.

Gary VanderMolen said:
Are you using (e-mail address removed) as your email address? AOL will not
let you use their SMTP server unless you are sending from a @aol.com
email address.

--
Gary VanderMolen, MS-MVP


alec carr said:
Hi Robert,
AOL are my internet provider, i always use Tesco.net for my e-mail address,
i use to have problems with outlook express as well, but i could usually send
e-mails after trying a couple of times hitting the send button. Now i can not
send any mail at all. I have read the info you have sent me but can not see a
solution as yet, i have tried changing port 25 to 587 with no luck. I have
spoken to AOL several times who are unable to help with windows mail. I have
also spoken to Tesco as well and they are also unable to help.

Many thanks again for your reply, any further suggestions?

[email protected] said:
Please can you help me, I am having the same problem as T Leigh, I also
receive the same error message. I have tried the suggestions in the
replies,
but nothing seems to work, I have copied the error message below.

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'Re:
Booking enquiry for home 3702 from holidaylettings.co.uk (Chris
Hennessey)',
Account: 'mail.tesco.net', Server: 'smtp.aol.com', Protocol: SMTP, Server
Response: '556 CLIENT AUTHENTICATION REQUIRED. USE ESMTP EHLO AND AUTH.',
Port: 25, Secure(SSL): No, Server Error: 556, Error Number: 0x800CCC78

Is aol.com your internet provider? If not, connecting to their port 25 this
way
isn't likely to work.

See if this helps:

http://email.about.com/od/windowsmailtips/qt/et_access_aol.htm

http://members.aol.com/adamkb/aol/mailfaq/imap/

http://www.postcastserver.com/help/Port_25_Blocking.aspx
Click to expand...
Click to expand...
Click to expand...
 
Hi Robert,
When i spoke to Tesco they advised me to set up my e-mail as follows:
Incoming server mail.tesco.net
outgoing mail SMPT smpt.aol.com
I have also tried changing outgoing to tesco.net but still no luck?
Listen, whatever happens a massive thank you for your help.


[email protected] said:
See if this helps:

http://www.tesco.net/help_section/email.htm

tesco.net doesn't seem to accept outgoing mail through any port other than
port 25. Connections to port 25 are often blocked if they cross over from
one internet provider's equipment to another's before they reach the server,
to cause problems for spammers.

You may have to set up a mixed connection, where you use your tesco.net
return address and their incoming mail server, but use some other outgoing
mail server that allows using a different port instead. AOL doesn't use
port 25, so their outgoing mail server should be suitable.

alec carr said:
Hi Robert,
AOL are my internet provider, i always use Tesco.net for my e-mail
address,
i use to have problems with outlook express as well, but i could usually
send
e-mails after trying a couple of times hitting the send button. Now i can
not
send any mail at all. I have read the info you have sent me but can not
see a
solution as yet, i have tried changing port 25 to 587 with no luck. I have
spoken to AOL several times who are unable to help with windows mail. I
have
also spoken to Tesco as well and they are also unable to help.

Many thanks again for your reply, any further suggestions?

[email protected] said:
Please can you help me, I am having the same problem as T Leigh, I also
receive the same error message. I have tried the suggestions in the
replies,
but nothing seems to work, I have copied the error message below.

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read
the
"I'm having problems sending e-mail" section. If you need help
determining
the proper server settings, please contact your e-mail service
provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'Re:
Booking enquiry for home 3702 from holidaylettings.co.uk (Chris
Hennessey)',
Account: 'mail.tesco.net', Server: 'smtp.aol.com', Protocol: SMTP,
Server
Response: '556 CLIENT AUTHENTICATION REQUIRED. USE ESMTP EHLO AND
AUTH.',
Port: 25, Secure(SSL): No, Server Error: 556, Error Number: 0x800CCC78

Is aol.com your internet provider? If not, connecting to their port 25
this
way
isn't likely to work.

See if this helps:

http://email.about.com/od/windowsmailtips/qt/et_access_aol.htm

http://members.aol.com/adamkb/aol/mailfaq/imap/

http://www.postcastserver.com/help/Port_25_Blocking.aspx
Click to expand...
Click to expand...
Click to expand...
 
I am not aware of any workaround as long as you continue to use AOL's
SMTP server. Since you are paying AOL for ISP service, give them a call.

The other option is to get a free Gmail account, configure it for POP or IMAP
service, then use their SMTP server. Gmail lets you use any email address
as long as you register it with them first.

--
Gary VanderMolen, MS-MVP


alec carr said:
Hi Gary,
Yes i am using tesco.net as my e-mail address, i have always done this from
the beginning. I have only ever had one e-mail address so i would like to
stay with that if at all possible. Have you any suggestions?
Many thanks for your reply.

Gary VanderMolen said:
Are you using (e-mail address removed) as your email address? AOL will not
let you use their SMTP server unless you are sending from a @aol.com
email address.

--
Gary VanderMolen, MS-MVP


alec carr said:
Hi Robert,
AOL are my internet provider, i always use Tesco.net for my e-mail address,
i use to have problems with outlook express as well, but i could usually send
e-mails after trying a couple of times hitting the send button. Now i can not
send any mail at all. I have read the info you have sent me but can not see a
solution as yet, i have tried changing port 25 to 587 with no luck. I have
spoken to AOL several times who are unable to help with windows mail. I have
also spoken to Tesco as well and they are also unable to help.

Many thanks again for your reply, any further suggestions?

:


Please can you help me, I am having the same problem as T Leigh, I also
receive the same error message. I have tried the suggestions in the
replies,
but nothing seems to work, I have copied the error message below.

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'Re:
Booking enquiry for home 3702 from holidaylettings.co.uk (Chris
Hennessey)',
Account: 'mail.tesco.net', Server: 'smtp.aol.com', Protocol: SMTP, Server
Response: '556 CLIENT AUTHENTICATION REQUIRED. USE ESMTP EHLO AND AUTH.',
Port: 25, Secure(SSL): No, Server Error: 556, Error Number: 0x800CCC78

Is aol.com your internet provider? If not, connecting to their port 25 this
way
isn't likely to work.

See if this helps:

http://email.about.com/od/windowsmailtips/qt/et_access_aol.htm

http://members.aol.com/adamkb/aol/mailfaq/imap/

http://www.postcastserver.com/help/Port_25_Blocking.aspx
Click to expand...
Click to expand...
Click to expand...
 
That should be smtp.aol.com, not smpt.aol.com. Also, use port 587
with AOL (not 25). Make sure "My server requires authentication" is
checked on the Servers tab, then click the associated 'Settings', then
'Log on using' and enter your AOL credentials.

--
Gary VanderMolen, MS-MVP


alec carr said:
Hi Robert,
When i spoke to Tesco they advised me to set up my e-mail as follows:
Incoming server mail.tesco.net
outgoing mail SMPT smpt.aol.com
I have also tried changing outgoing to tesco.net but still no luck?
Listen, whatever happens a massive thank you for your help.


[email protected] said:
See if this helps:

http://www.tesco.net/help_section/email.htm

tesco.net doesn't seem to accept outgoing mail through any port other than
port 25. Connections to port 25 are often blocked if they cross over from
one internet provider's equipment to another's before they reach the server,
to cause problems for spammers.

You may have to set up a mixed connection, where you use your tesco.net
return address and their incoming mail server, but use some other outgoing
mail server that allows using a different port instead. AOL doesn't use
port 25, so their outgoing mail server should be suitable.

alec carr said:
Hi Robert,
AOL are my internet provider, i always use Tesco.net for my e-mail
address,
i use to have problems with outlook express as well, but i could usually
send
e-mails after trying a couple of times hitting the send button. Now i can
not
send any mail at all. I have read the info you have sent me but can not
see a
solution as yet, i have tried changing port 25 to 587 with no luck. I have
spoken to AOL several times who are unable to help with windows mail. I
have
also spoken to Tesco as well and they are also unable to help.

Many thanks again for your reply, any further suggestions?

:


Please can you help me, I am having the same problem as T Leigh, I also
receive the same error message. I have tried the suggestions in the
replies,
but nothing seems to work, I have copied the error message below.

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read
the
"I'm having problems sending e-mail" section. If you need help
determining
the proper server settings, please contact your e-mail service
provider.

The rejected e-mail address was '(e-mail address removed)'. Subject 'Re:
Booking enquiry for home 3702 from holidaylettings.co.uk (Chris
Hennessey)',
Account: 'mail.tesco.net', Server: 'smtp.aol.com', Protocol: SMTP,
Server
Response: '556 CLIENT AUTHENTICATION REQUIRED. USE ESMTP EHLO AND
AUTH.',
Port: 25, Secure(SSL): No, Server Error: 556, Error Number: 0x800CCC78

Is aol.com your internet provider? If not, connecting to their port 25
this
way
isn't likely to work.

See if this helps:

http://email.about.com/od/windowsmailtips/qt/et_access_aol.htm

http://members.aol.com/adamkb/aol/mailfaq/imap/

http://www.postcastserver.com/help/Port_25_Blocking.aspx
Click to expand...
Click to expand...
Click to expand...
 
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