Can not recieve Fax

  • Thread starter Thread starter Buddy
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Buddy

I have a new pc that will be used for fax (recieve only)
Installed seemed to be normal, I can send a fax with no
problem, however I am unable to recieve a fax. It will
answer the call, then say "recieving", after 45sec or so
it will give an error of "fax recieve failed". The only
info it provides is "fatel error". how can I obtain more
info on the problem?????
 
If you are using XP Fax read on:



Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim
they are "compatible" with Windows XP. Modem incompatibility is not apparent
during installation or the initial setup. It only becomes apparent when you
first try to send or receive a fax. The Fax Service will dial or will answer
an incoming fax but then fail with any of a number of unhelpful error
messages such as "Line is busy," "There is no answer," or "Reception error."
There will be nothing in Event Viewer to give a clue as to where the problem
might lie.



These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest drivers.



Go to the website
http://www.microsoft.com/windows/ca...ryl2&pgn=01a642fd-2790-420f-90bd-85df6a377206
to verify if your modem is in the compatibility list.


--
Archan Das

Microsoft Printing, Imaging and Fax Team

This posting is provided "AS IS" with no warranties, and confers no rights.

Please do not send email directly to this alias. This alias is for newsgroup
purposes only.
 
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