Can not email a document directly from Word

[Brad Pears]

We just upgraded our version of Outlook 2000 to Outlook 2002 on our Windows
2000 terminal server.

Previously, with the Outlook 2000 client installed, users could directly
email a Word document to a recipient with no problems using the File->Send
To->Mail Recipient option in Word. (The File->Send To->Mail Recipient (as
attachment) option still works however.)

Now with Outlook 2002 installed, I get the following error when trying to do
this...

"Word could not load the email envelope.This could be caused by a network
connection problem or a problem with your Office installation"

I suspect the latter - an installation problem with the new Outlook 2002
client.

Does anyone have any ideas what I should be looking for to correct this
problem?

Thanks,

Brad

 

[Alton Davis]

I had this problem and this is what worked for me:
http://support.microsoft.com/default.aspx?scid=kb;en-us;829061 .
Disabling SoftLogicas anti-spam filter which is a COM add-in solved the
problem. I've asked about an update but haven't heard from them yet. My
problem was not only with Word but with every other application with an
e-mail feature.
Hope this helps,
Al