Can not access Windows Update

  • Thread starter Thread starter Derek Tadman
  • Start date Start date
D

Derek Tadman

Hello all,

I have just purchased and installed Windows XP. When I
try and run Windows Update I am given this error:

Windows Update has encountered an error and cannot display
the requested page.

I followed the instructions regarding this error, however
this is a new installation on a new machine:

Problem Description:
This may occur if Service Pack 1 has been removed from the
computer either through System
Restore or by reinstalling Windows XP into the same
directory. You may see a page that states that the Web
page has an unexpected error or cannot display the page
that was requested.


Resolutions:
The value for the CSDVersion in
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Windows
needs to be changed to 0. If you are comfortable editing
the registry, follow the instructions below.
1. Click "Start," and then click "Run."
2. In the Open box type regedit and click "OK."
3. Browse in the left frame to:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Windows
4. In the right frame you will see the key CSDVersion.
Double click this key.
5. Change the value to 0 and click "OK."
6. Restart the computer.

Does anyone know what I can do to access windows update?

regards,

Derek
 
Review the troubleshooting tips in these articles:

"Software Update Incomplete, This Windows Update Software
Did Not Update Successfully" Error Message When You Visit
the Windows Update Web Site
http://support.microsoft.com/default.aspx?scid=kb;en-us;319585

Windows Update Troubleshooter
http://v4.windowsupdate.microsoft.com/troubleshoot/

Problems When Viewing or Downloading From Windows Update
http://support.microsoft.com/?kbid=193385

HOW TO: Troubleshoot Problems Connecting to Windows Update
http://support.microsoft.com/default.aspx?scid=kb;en-us;818018

How To Fix The Cryptographic Service Error
http://www.updatexp.com/cryptographic-service.html

Also, visit http://www.kellys-korner-xp.com/top10faqs.htm and scroll
down to "Why Can't I Download Updates" for additional troubleshooting ideas.

Visit the Windows Update newsgroup and read the messages
posted there for helpful troubleshooting tips.

The "Official" Windows Update newsgroup:
news://msnews.microsoft.com/microsoft.public.windowsupdate

--
Nicholas

-----------------------------------------------------------------------


| Hello all,
|
| I have just purchased and installed Windows XP. When I
| try and run Windows Update I am given this error:
|
| Windows Update has encountered an error and cannot display
| the requested page.
|
| I followed the instructions regarding this error, however
| this is a new installation on a new machine:
|
| Problem Description:
| This may occur if Service Pack 1 has been removed from the
| computer either through System
| Restore or by reinstalling Windows XP into the same
| directory. You may see a page that states that the Web
| page has an unexpected error or cannot display the page
| that was requested.
|
|
| Resolutions:
| The value for the CSDVersion in
| HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Windows
| needs to be changed to 0. If you are comfortable editing
| the registry, follow the instructions below.
| 1. Click "Start," and then click "Run."
| 2. In the Open box type regedit and click "OK."
| 3. Browse in the left frame to:
| HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Windows
| 4. In the right frame you will see the key CSDVersion.
| Double click this key.
| 5. Change the value to 0 and click "OK."
| 6. Restart the computer.
|
| Does anyone know what I can do to access windows update?
|
| regards,
|
| Derek
|
 
Back
Top