Can I create a form and have it control programs?

  • Thread starter Thread starter Greg
  • Start date Start date
G

Greg

Here is the situation.

In a Call Center environment, using Cisco as the workforce management tool
and to enable agents to receive calls, is it possible to create a
user-defined form that will enable users to place clients on hold (or go into
a state of not being able to take calls) once a button is pushed on the form
itself?
 
In a Call Center environment, using Cisco as the workforce management tool
and to enable agents to receive calls, is it possible to create a
user-defined form that will enable users to place clients on hold (or go
into
a state of not being able to take calls) once a button is pushed on the
form
itself?
Click to expand...

Cisco what?
 
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