Calendars and Offline use

  • Thread starter Thread starter Jesslyn Hendrix
  • Start date Start date
J

Jesslyn Hendrix

I have a user that made Calendar edits for items on various dates, including
items that were from that day. He synched up a few days later, and the
calendar edits were not saved for items that were in the past?
 
Hi Jesslyn,

Thanks for your post.

Based on my knowledge, I suggest you first perform the following steps to
narrow down the issue:

1. New Outlook profile
=============
Please create a new profile to isolate the issue.
For the steps on how to create a new profile, refer to the following
Microsoft Knowledge Base (KB) article:

829918 How to create a new e-mail profile in Outlook 2003
http://support.microsoft.com/?id=829918


2. Outlook Safe Mode
=================
a. Click Start, and then point to Programs.
b. Press CTRL while you click the shortcut for Outlook that you want to
start.
c. Hold down CTRL until you receive a message similar to the following:
"Outlook has detected that you are holding down the CTRL key. Do you want
to start Outlook in safe mode?" Click Yes.

If the issue continues, please collect the following information for
further investigation:

1. Please configure the problematic account on another workstation and
check the issue.
2. Use another email account on the workstation in problem and verify if
the behavior can be reproduced.
3. Create a new user/account and test the issue.

Have a nice day!

Thanks & Regards
Alan Sun
Microsoft Online Partner Support

Get Secure! - www.microsoft.com/security
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|From: "Jesslyn Hendrix" <[email protected]>
|Subject: Calendars and Offline use
|Date: Thu, 22 Jul 2004 10:54:17 -0700
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|I have a user that made Calendar edits for items on various dates,
including
|items that were from that day. He synched up a few days later, and
the
|calendar edits were not saved for items that were in the past?
|
|
|
 
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