Cached Exchange Mode

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I have a working Outlook 2003 Exchange account. I would like to use the
cached Exchange Mode but the option check box is grayed out. Can anyone help
me with this? I hate to admit this here but I am the Exchange Administrator
and I have looked high and low and can find nothing in the help or knowledge
files.
 
Thanks Lanwench for your fast reply. I have the 1 exchange account which is
my default and 3 pop accounts. Is that a problem?
 
billd said:
Thanks Lanwench for your fast reply. I have the 1 exchange account
which is my default and 3 pop accounts. Is that a problem?
Click to expand...

Shouldn't be - but as a test, create a new mail profile that has only
Exchange, and try to enable cached mode in there....

Also, what SP on Office?
 
I have SP1 installed. I will do the test and get back with you tomorrow.
Thanks for your help.
 
I made a new profile with just the Exchange account and the cached mode
stayed grayed out. What else could I try?
 
billd said:
I made a new profile with just the Exchange account and the cached
mode stayed grayed out. What else could I try?
Click to expand...

Well, you've stumped me. I've never seen this. Do you have local admin
rights? That's the only other thing I can think of - but I didn't think they
were required to set this up.
 
Yeah, I think I have every right there is, probally some I don't need. I am
also the Exchange Admin. but this thing has me stumped. BTW It's not just me
I checked around and everyone seems to be in the same shape. Now I'm thinking
maybe it's an Exchange 2000 problem. You think?
 
billd said:
Yeah, I think I have every right there is, probally some I don't
need. I am also the Exchange Admin. but this thing has me stumped.
BTW It's not just me I checked around and everyone seems to be in the
same shape. Now I'm thinking maybe it's an Exchange 2000 problem. You
think?
Click to expand...

I don't think so - the server really doesn't know or care anything about the
clients' offline config. I use OL2003 against an E2k server and it's just
fine here.

Did you try posting in microsoft.public.exchange.clients?
 
In the advanced tab of the Exchange Server Properties
Dialog the "Cached Exchange Mode" is greyed out, correct?

Does it say "Outlook is running in Unicode mode against
the Microsoft Exchange server." under Mailbox Mode??

If NOT this may be the same thing I've seen here, where
users upgrade to Office 2003 without uninstalling
previous versions. The only fix I've been able to do is
to uninstall all versions of Office/Outlook (restart
whether it asks you to or not) and then installing Office
2003 again. Hope this helps you.

-Jonathan
 
Hey, I just got an idea. They come to me so slow these days. :-) Do you think
it makes any difference that the workstation is 2000 and not XP? The one XP
box I looked at today had the cached mode enabled. I feel kind of silly if
that's it. It does seem that in the Office 2003 help on site and on line does
not mention this at all. Hmmm -Billd
 
billd said:
Hey, I just got an idea. They come to me so slow these days. :-) Do
you think it makes any difference that the workstation is 2000 and
not XP? The one XP box I looked at today had the cached mode enabled.
I feel kind of silly if that's it. It does seem that in the Office
2003 help on site and on line does not mention this at all. Hmmm
Click to expand...

I don't think so - I don't have any W2k boxes running Ol2003 but don't think
the OS has anything to do with it!
 
I have a couple of Win2K boxes running Outlook 2003 in cached mode. No
problems.




"Lanwench [MVP - Exchange]"
billd said:
Hey, I just got an idea. They come to me so slow these days. :-) Do
you think it makes any difference that the workstation is 2000 and
not XP? The one XP box I looked at today had the cached mode enabled.
I feel kind of silly if that's it. It does seem that in the Office
2003 help on site and on line does not mention this at all. Hmmm
Click to expand...

I don't think so - I don't have any W2k boxes running Ol2003 but don't think
the OS has anything to do with it!
-Billd

"Lanwench [MVP - Exchange]" wrote:
Click to expand...
Click to expand...
 
Hi Jonathan, no it does say "Outlook is running in unicode mode against the
MS Server" and 2003 was a clean install. Any ideas now?
 
You are getting your email delivered to the Exchange mailbox and not to a
PST file? See if blowing away your OST file and starting a new one helps
any.

Have you installed Microsoft Terminal Services for Microsoft Windows 2000
Server or Windows Server 2003? That will prevent cached mode from being
used.

Cached mode can also be disabled by the EX admin, the information on that is
in the Office Resource Kit, but if anyone in your organization has cached
mode working then that's less likely.
 
Terminal server is installed. What if I change it to Admin mode only would
that make a difference?
 
Lanwench [MVP - Exchange]
I don't think so - I don't have any W2k boxes running Ol2003 but
don't think the OS has anything to do with it!
Click to expand...

We do and it doesn't.
 
billd said:
Terminal server is installed. What if I change it to Admin mode only
would that make a difference?
Click to expand...

No...if you'd mentioned that you were running this on Windows 2000 *server*
I might have thought of this myself, but you said "workstation".....you
can't run Outlook 2003 in cached mode on TS. Now it makes sense!
 
What Lanwench said. You can't run terminal services and also run in cached
mode. It's documented on the MS Web site in the troubleshooting cached mode
information.
 
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