cable modem?

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my sister in law has a pavilion 533w and got cable for internet and it is not working does her computer comes with a cable modem if so it is not on there now how can she put it back on there thank you :)
 
Contact the ISP for information on required hardware.

JAX

vssb said:
my sister in law has a pavilion 533w and got cable for internet and it is
Click to expand...
not working does her computer comes with a cable modem if so it is not
on there now how can she put it back on there thank you :)
 
Did she buy/install a cable modem? If so, did she notify the cable company
of the MAC address (a unique identifier marked on every cable modem, NIC,
router, etc.)?

Does she have a NIC installed in her computer? If so, did she notify the
cable company of the MAC address?

These pieces of information need to be "provisioned" by the cable company in
order for her system to work.

The cable company should also provide detailed setup instructions to the
customer, or you can find it on their website.

--

Regards,
Len Segal, MCP
Microsoft - MVP
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My reply address is intentionally wrong to reduce SPAM Email.
NOTE: We do not respond to unsolicited Email support questions,
please post questions in newsgroup.

vssb said:
my sister in law has a pavilion 533w and got cable for internet and it is
Click to expand...
not working does her computer comes with a cable modem if so it is not
on there now how can she put it back on there thank you :)
 
no she didnt buy cable modem she thought it was already on the computer (pavilion 533w bought in dec 2002) does she have to buy one (cable modem) she had the cable company come out to install the cabe line but it didnt work when she tried to connect to internet so didnt know if the computer came with the cable modem if it did she needs to know how to access it thank you to everyone for the help :)
 
vssb said:
no she didnt buy cable modem she thought it was already on the computer
Click to expand...
(pavilion 533w bought in dec 2002) does she have to buy one (cable modem)
she had the cable company come out to install the cabe line but it didnt
work when she tried to connect to internet so didnt know if the computer
came with the cable modem if it did she needs to know how to access it
thank you to everyone for the help :)

Cable TV (CATV) companies providing Internet service via cable modem. These
cable modems almost universally follow the DOCSIS 1.1 standard (check and
ask with your local CATV)

The service plans for home/residential users are usually of 2 types:

1.) Purchase Internet service (monthly fee) and the service fee includes
the "lease/rental" of a cable modem (my local CATV uses Motorola products).
Your computer (HP Pavilion 533w) will need to have either an Ethernet port
or USB port available to connect to the cable modem -- depending upon the
cable modem model that is being used. A "starter"/"new user" kit is shipped
or delivered to your address by many cable companies.

2.) Purchase Internet service (monthly fee), but the owner purchases (and
owns) their own cable modem. SOME local CATV companies have a list of cable
modem manufacturers and models that are supported by their local office /
technicians -- as long as its DOCSIS compliant -- it should work on any
DOCSIS cable system.

For further information, you local CATV Internet service provider should
have an informational (FAQ) web site:

Comcast
www.comcast.com

Time/Warner RoadRunner
http://www.rr.com/rdrun/

Charter Communications
http://www.charter.com/products/internet/internet.asp

CableLabs - DOCSIS specifications (for cable modem technology)
http://www.cablemodem.com/

w9gb
 
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