Business Contacts in Business Contact Manager

  • Thread starter Thread starter Ian
  • Start date Start date
I

Ian

Business contact history seems to get updated with email
inbox, business notes do not appear. I cannot add a new
note or other item into the history. Any ideas???

Many thanks
Ian
 
BCM sometimes has what's known as a "forms cache" problem. Clearing the
cache usually fixes it. Choose Tools | Options | Other | Advanced Options |
Custom Forms, then click Manage Forms, then Clear Cache. If simply clearing
the cache doesn't fix the issue, try the other steps detailed at
http://support.microsoft.com/default.aspx?scid=kb;en-us;836558

The bulk of the forms cache issues in Outlook 2003 are fixed in Service Pack
1, so you should also install Office 2003 Service Pack 1 as well as BCM SP1.
 

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