Business Contact Manager does not load

  • Thread starter Thread starter Thorbjorn Sundboe
  • Start date Start date
T

Thorbjorn Sundboe

I use Outlook 2003 with BCM and am having problems. On all
accounts/contacts, my entire mailbox is shown as account history. It is not
possible to add any item to an account and the Business Tools menu has
disappeared. It looks like the BCM add-in is not loading properly.

This is apparaently not an unknown problem, under
http://www.slipstick.com/bcm/bcmfaq.aspx (Known Problems) I read the
following:

"I no longer see the Business Tools menu or toolbar after I start Outlook.
How can I get the menu back?
posted 23 Nov 03
If you do not see the menu or toolbar, it usually means the BCM add-in
failed to load. To try to get it back, make a backup of the Windows
registry, then run the registry editor (Regedit.exe or Regedt32.exe). In the
HKEY_LOCAL_MACHINE\Software\Microsoft\Office\Outlook\Addins\Microsoft.Busine
ssSolutions.eCRM.OutlookAddIn.Connect.1 key, double-click LoadBehavior and
change its value to 3. Then restart Outlook."

I tried this remedy to no avail, the value was already 3 in my registry. I
also tried to load BCM via the add-in manager; however I do not know the
name of the add-in .dll or .exe. I have also run the app "EnableBCM.exe";
this reports that BCM is enabled.

Any ideas before I throw out the app for good?

Cheers, Thorbjorn
 
BCM is so new that we don't have a lot of troubleshooting history so far.
Another thing to try is to look under Help | About Microsoft Outlook |
Disabled Items.

If you still have problems and you have a retail version of Office 2003 Pro
or Small Business, you may want initiate a support incident with Microsoft
at http://support.microsoft.com/default.aspx?scid=fh;en-us;incidentsubmit.
You will need a .Net Passport, but there should be no charge for filing the
request.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers
 
Despite the novelty of the app, this was indeed good advice. After enabling
the add-in listed there, I restarted and it is back to normal. Thanks for
your help.

Cheers Thorbjorn
 
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