BSoD problem

  • Thread starter Thread starter Guest
  • Start date Start date
By addressing the problem.

Please be specific with details as to what the BSoD is telling you. The more
information you can provide, the better the chances of telling you what is
wrong. For tips on how to create an effective post, see:


--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
 
As Rick says. It is important to resolve this type of error whilst you
can still access the computer. They often get worse and then
cannot be resolved because you lose access.

Disable automatic restart on system failure. This should help by
allowing time to write down the STOP code properly. Right click
on the My Computer icon on the Desktop and select Properties,
Advanced, StartUp and Recovery, System Failure and uncheck
box before Automatically Restart.

Do not re-enable automatic restart on system failure until you have
resolved the problem. Check for variants of the Stop Error message.

There will also be Error Reports in Event Viewer. Please post copies.

You can access Event Viewer by selecting Start, Administrative Tools,
Event Viewer. When researching the meaning of the error, information
regarding Event ID, Source and Description are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308427&Product=winxp

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Double click the button and close Event
Viewer. Now start your message (email) and do a paste into the body of
the message. This will paste the info from the Event Viewer Error Report
complete with links into the message. Make sure this is the first paste
after exiting from Event Viewer.

Are there any yellow question marks in Device Manager? Right click on
the My Computer icon on your Desktop and select Properties. Hardware,
Device Manager. If yes what is the Device Error code?

Try Start, Run, type "sigverif.exe" without quotes and hit OK. What drivers
are listed as unsigned? Disregard those which are not checked.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
Daniel,
To add a bit more to the suggestions:
What to do when you do get a STOP error message:
(a) write it all down. The stop # and the text around it.
(b) Do a lookup here
Aumha.org page on STOP MESSAGES
http://aumha.org/win5/kbestop.htm

(c) If still no luck, post back here with more details.
 
Daniel said:
How to prevent BSoD from appearing?
Click to expand...


Fix the problem that it's reporting. ;-} Beyond that, to get started
troubleshooting the cause of your problems, we'll need to learn what
specific errors are occurring and being recorded.

To get the error message from the blue screen (a.k.a. the BSOD --
Blue Screen of Death), you'll need to turn off WinXP's automatic
reboot "feature:" Right-click My Computer > Properties > Advanced >
Startup and Recovery > Uncheck "Automatically restart." The next time
your PC crashes, you'll be left with a blue screen full of memory
addresses and other seeming gibberish. The top 2 or 3 lines of this
screen will contain information that can help solve your problem.
Carefully write down these lines and post the exact text back here.
Hopefully, one of us will be able to provide some insight.

Additionally, you should check your Event Logs to see if they can
shed any light on the matter, To do so, Right-click My Computer >
Manage > Event Viewer > System and Application. Record the specifics
of any red-flagged error messages and post the exact text back here.
Again, hopefully, one of us will be able to provide some insight.



--

Bruce Chambers

Help us help you:



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safety deserve neither liberty nor safety. -Benjamin Franklin

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chains and slavery? .... I know not what course others may take, but as
for me, give me liberty, or give me death! -Patrick Henry
 
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