BSOD - just started - safe mode works perfect - all drivers signed

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Guest

I was using vista no problem until this morning. Over 2 months of uptime.
Games, internet, utilities, etc all working.

Now safe mode only works.

In regular mode, the machine reboots (whether you log on or not) with the
following error:
c000021a Fatal System Error

There is no help anywhere for this, and this is a critical dire problem for
microsoft. I've never seen a problem like this where safe mode with
networking works perfect and a BSOD like this happens in regular mode but the
BSOD is very non specific.

The Hardware is a:
D975XBX2 Intel
X6800 Intel
GeForce 8800GTX Nvidia
DDR2800 ECC (ECC memory) with ECC enabled Elpidia
PX-760A Plextor
WD Raptor 73GB Western Digital
Seagate Barracuda ES 750GB Seagate

In other words, if you say the hardware is the problem, I'd be suprised. I
burned this hardware down with Knoppix and XP and Windows 2003, no issues.
Anyways here is the problem report abstract:

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.256.4
Locale ID: 1033

Files that help describe the problem (some files may no longer be available)
Mini041107-99.dmp
sysdata.xml
Version.txt

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a
copy of the files could harm your computer.

Extra information about the problem
BCCode: c000021a
BCP1: 94C2FFE0
BCP2: C0000001
BCP3: 00000000
BCP4: 00000000
OS Version: 6_0_6000
Service Pack: 0_0
Product: 256_1
Server information: 4f3748b4-1d9f-486f-aa33-db77a1f2acb9

If I was responsible for QA on Vista, I would find a bug like this extremely
interesting as there is little information as to what is faulting and why,
and with ECC memory in the CPU cache and main memory, there is a strong
possibility this software is really messed up.
 
mickrussom said:
I was using vista no problem until this morning. Over 2 months of
uptime. Games, internet, utilities, etc all working.

Now safe mode only works.

In regular mode, the machine reboots (whether you log on or not) with
the following error:
c000021a Fatal System Error

There is no help anywhere for this, and this is a critical dire
problem for microsoft. I've never seen a problem like this where safe
mode with networking works perfect and a BSOD like this happens in
regular mode but the BSOD is very non specific.

The Hardware is a:
D975XBX2 Intel
X6800 Intel
GeForce 8800GTX Nvidia
DDR2800 ECC (ECC memory) with ECC enabled Elpidia
PX-760A Plextor
WD Raptor 73GB Western Digital
Seagate Barracuda ES 750GB Seagate

In other words, if you say the hardware is the problem, I'd be
suprised. I burned this hardware down with Knoppix and XP and Windows
2003, no issues. Anyways here is the problem report abstract:

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.256.4
Locale ID: 1033

Files that help describe the problem (some files may no longer be
available) Mini041107-99.dmp
sysdata.xml
Version.txt

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem,
opening a copy of the files could harm your computer.

Extra information about the problem
BCCode: c000021a
BCP1: 94C2FFE0
BCP2: C0000001
BCP3: 00000000
BCP4: 00000000
OS Version: 6_0_6000
Service Pack: 0_0
Product: 256_1
Server information: 4f3748b4-1d9f-486f-aa33-db77a1f2acb9

If I was responsible for QA on Vista, I would find a bug like this
extremely interesting as there is little information as to what is
faulting and why, and with ECC memory in the CPU cache and main
memory, there is a strong possibility this software is really messed
up.

The likely candidate is your graphics card. The nVidia website states the
drivers for the card are still under development. The drivers, including
the most current release are still in Beta. They have link at their site
for reporting any bugs. All of this information as at the following site:
http://www.nvidia.com/object/winvista_x86_100.65.html
 
Where is there an indication that the video driver is at fault?

Also, why would the video driver that is in there has worked for 2 months
suddenly stop working?

It was able to play DX10 demo "cascades", DeuxEx2, DeusEx1, Hitman1,
Hitman4, GTA San Andreas, HalfLife2 without crashing - for Months.

When the video drivers dies or messes up , it is very clear in the BSOD.
This BSOD doesnt seem to implicate the video card or the video driver in any
way that I can see. I also tried an older windows update provided Nvidia
driver and this still happens.

I'd like to go out and buy a WHQL certified signed driver DX10 capable video
card for my Vista, BUT there arent any other DX10 cards out there today. Why
would Microsoft release an OS with a new API, then when the only card that
works with that API doesnt work so well blame Nvidia. That seems a bit bleak.
If this is the videe card, then MSFT should be acutely interested as to why
this is happening rather than just saying "NVIDIA DID IT." Most machines out
there have Nvidia cards in them, so this issue will affect most machines.

The way I would handle this if I was managing microsoft support would be to
get the person who is having this trouble in the ticket system (for free) so
that esclation can occur and the bug either gets filed and fixed or NVDA and
MSFT work together to solve the problem quickly. This thing has been RTM for
a long while already.

Thanks for the quick reply, but before I came, I already downgraded the
video driver, no difference.

?? Would you like me to try to completely remove Nvidia support in safe mode
and run in the generic SVGA driver and see if this still occurs ?? That way
NVIDA is out of the loop..

There is no "experience" or "wow" in microsoft and nvidia blaming each other
for stability woes, lets get this bug hashed out.
 
Thank you.

The link
"Install error Vista RC1: C000021A Fatal System Error"

I'm not running the Marvell raid or Intel fake-raid, I'm running ICH7 AHCI
plain-jane. The dangerous marvell controller is disabled. The ICH7 is one of
the most common chipsets out there right now.

I also can log into windows. The BSOD happens after the whole system is up.
None of the delayed start services is doing it, I disabled them. In fact, I
disabled all non-microsoft services and all startups in msconfig, still the
same problem.
 
Inline:
mickrussom said:
Where is there an indication that the video driver is at fault?

The nVidia site to which I provided a link specifically states the drivers
are still in development and may not be fully optimized for 3D performance.
Given the problems nVidia has been having with their drivers and the demands
placed on the graphics card by the OS, it's a reasonable conclusion.
Also, why would the video driver that is in there has worked for 2
months suddenly stop working?

Various changes and updates to the system, new applications installed,
perhaps new things you might be doing that you weren't doing before, new
applications installed that might have pushed card stability over the edge.
It was able to play DX10 demo "cascades", DeuxEx2, DeusEx1, Hitman1,
Hitman4, GTA San Andreas, HalfLife2 without crashing - for Months.

When the video drivers dies or messes up , it is very clear in the
BSOD. This BSOD doesnt seem to implicate the video card or the video
driver in any way that I can see. I also tried an older windows
update provided Nvidia driver and this still happens.

I said it was a good place to start but it could be any device on your
system. I should have stated that specifically and added the following, in
order to source the issue for sure, you would need to remove devices one by
one, testing after each removal whether or not the problem still exists
because as near as I can tell, there is nothing in the BSOD that points to a
specific device.
I'd like to go out and buy a WHQL certified signed driver DX10
capable video card for my Vista, BUT there arent any other DX10 cards
out there today. Why would Microsoft release an OS with a new API,
then when the only card that works with that API doesnt work so well
blame Nvidia. That seems a bit bleak. If this is the videe card, then
MSFT should be acutely interested as to why this is happening rather
than just saying "NVIDIA DID IT." Most machines out there have Nvidia
cards in them, so this issue will affect most machines.

It's not that Microsoft is blaming nVidia and I'm not really doing that
either. Drivers are the responsibility of the manufacturers and as stated
at the same nVidia site to which I provided a link, all manufacturers are
working on their drivers to take advantage of the new features as well as to
provide a stable environment in which to work. Typically, this takes some
time and historically, it has usually taken a bit longer with nVidia. I
don't mean that as a criticism but having beta tested, since Windows 98,
historically, it took a bit of time until nVidia was able to produce stable
drivers for their product after the release of a new OS. It didn't
necesssarily apply to all of their cards but it usually took some time
before we stopped seeing quite so many of these issues.
The way I would handle this if I was managing microsoft support would
be to get the person who is having this trouble in the ticket system
(for free) so that esclation can occur and the bug either gets filed
and fixed or NVDA and MSFT work together to solve the problem
quickly. This thing has been RTM for a long while already.

Some of the problems in the past were due to graphics manufacturer's
sub-contracting out their cards. This is still done but more and more, the
drivers are being handlend by the branded manufacturer. There also have
been issues with specific "flavors" of chipsets which didn't always conform
and special drivers were required, distinct from other cards of seemingly
the same model. Again, the manufacturer's have seen this issue and the
nightmare it was and they have been moving to correct this situation. That
said, cards are still contracted out and this may still be causing issues in
trying to produce stable drivers.
Thanks for the quick reply, but before I came, I already downgraded
the video driver, no difference.

?? Would you like me to try to completely remove Nvidia support in
safe mode and run in the generic SVGA driver and see if this still
occurs ?? That way NVIDA is out of the loop..

That's certainly worth a try and certainly fits with the scenario I
suggested above, removing devices one by one, testing after each removal if
you still have the problem as that should help source the problem device.
By the way, if that doesn't work, the next step would be to remove
applications one by one doing the same test.
There is no "experience" or "wow" in microsoft and nvidia blaming
each other for stability woes, lets get this bug hashed out.

I'm sorry if anything I said, sounded like blame, I was trying to provide
some assistance which may have looked as though I was casting blame but that
was not my intent.
 
Michael said:
Inline:


The nVidia site to which I provided a link specifically states the
drivers are still in development and may not be fully optimized for
3D performance. Given the problems nVidia has been having with their
drivers and the demands placed on the graphics card by the OS, it's a
reasonable conclusion.

Various changes and updates to the system, new applications installed,
perhaps new things you might be doing that you weren't doing before,
new applications installed that might have pushed card stability over
the edge.

I said it was a good place to start but it could be any device on your
system. I should have stated that specifically and added the
following, in order to source the issue for sure, you would need to
remove devices one by one, testing after each removal whether or not
the problem still exists because as near as I can tell, there is
nothing in the BSOD that points to a specific device.


It's not that Microsoft is blaming nVidia and I'm not really doing
that either. Drivers are the responsibility of the manufacturers and
as stated at the same nVidia site to which I provided a link, all
manufacturers are working on their drivers to take advantage of the
new features as well as to provide a stable environment in which to
work. Typically, this takes some time and historically, it has
usually taken a bit longer with nVidia. I don't mean that as a
criticism but having beta tested, since Windows 98, historically, it
took a bit of time until nVidia was able to produce stable drivers for
their product after the release of a new OS. It didn't
necesssarily apply to all of their cards but it usually took some
time before we stopped seeing quite so many of these issues.

Some of the problems in the past were due to graphics manufacturer's
sub-contracting out their cards. This is still done but more and
more, the drivers are being handlend by the branded manufacturer. There
also have been issues with specific "flavors" of chipsets which
didn't always conform and special drivers were required, distinct
from other cards of seemingly the same model. Again, the
manufacturer's have seen this issue and the nightmare it was and they
have been moving to correct this situation. That said, cards are
still contracted out and this may still be causing issues in trying
to produce stable drivers.

That's certainly worth a try and certainly fits with the scenario I
suggested above, removing devices one by one, testing after each
removal if you still have the problem as that should help source the
problem device. By the way, if that doesn't work, the next step would
be to remove applications one by one doing the same test.

I'm sorry if anything I said, sounded like blame, I was trying to
provide some assistance which may have looked as though I was casting
blame but that was not my intent.

Just one other point I want to add, typically, when you have a BSOD that
doesn't point to something specific, I usually start with the graphics card.
It's the one device that is fully integrated into every part of the system,
everything you do, everywhere you go, a call is made to the card. That way,
if nothing else, as you yourself have pointed out, you can quickly rule that
out and move on to the rest of your devices.
 
I will try cleansing the system of the nvidia drivers and using the fallback
SVGA driver.

Just note that in safe mode, the system is not that useful for recovery, as
you cant uninstall applications because the installer service wont start, and
you cant restore to a previous restore point as the volume shadow copy
service wont start.

I could probably solve this problem rather easily by starting in a safe mode
that allows me to start the services one by one and try and get the system
back into the full state. The unix analog to this (which has been around for
a long time) would be to start in init 1 / runlevel 1 and then execute every
startup script in runlevels 3/4/5 to get the system completely up and see
which one causes issue.

If you know of a way to get safe mode to allow the starting of services, I
can tell if its those services or if it is the fact that most of the drivers
are disabled is casuing the problem.

Given that I can get completely into the OS and log in (making last known
good update to the new state) , I am skeptical about device drivers being at
fault.
 
Quick precursor to the message, my tone is in no way intended to pejorative
towards you or Microsoft, just expressing a frustrating situation. Again,
thanks for your interest in the issue.

Michael Solomon said:
The nVidia site to which I provided a link specifically states the drivers
are still in development and may not be fully optimized for 3D performance.
Given the problems nVidia has been having with their drivers and the demands
placed on the graphics card by the OS, it's a reasonable conclusion.

Yes, but despite them having some rending issues, they were working rather
well. I haven't really ever seen them "blow up", and when I did have issues
with them, Windows Vista did tell me they were at fault and recovered from it
(For example, cascades DX10 will crash if you leave it running and
destabilize the whole system). Windows seems very clever at identifying when
drivers are to blame, and I am aware that 80%+ of all BSOD is caused by third
party/installed drivers (things that do not come with the OS). Just to know,
I don't use outside drivers if windows find the hardware.

Various changes and updates to the system, new applications installed,
perhaps new things you might be doing that you weren't doing before, new
applications installed that might have pushed card stability over the edge.
Either the card "snapped" and now it is not ever going to work in the full
capacity again, or the driver or OS changed in some way to prevent the good
hardware from working. This hardware can run 3dmark2006 benchmark without
even breaking a sweat - so Ill chalk up the hardware as good. The driver I
did not change. The card is basically idle in the desktop screen as rendering
this stuff is very easy for an 8800GTX. Most stability issues with video
cards come from pushing them in 3dgames, I've not seen a scenario where 2D
can push a card that hard.

I said it was a good place to start but it could be any device on your
system. I should have stated that specifically and added the following, in
order to source the issue for sure, you would need to remove devices one by
one, testing after each removal whether or not the problem still exists
because as near as I can tell, there is nothing in the BSOD that points to a
specific device.
I will take this under advisement and attempt to run with the default SVGA
driver and see if I can get into the OS and use it in "full" mode.
It's not that Microsoft is blaming nVidia and I'm not really doing that
either. Drivers are the responsibility of the manufacturers and as stated
at the same nVidia site to which I provided a link, all manufacturers are
working on their drivers to take advantage of the new features as well as to
provide a stable environment in which to work. Typically, this takes some
time and historically, it has usually taken a bit longer with nVidia. I
don't mean that as a criticism but having beta tested, since Windows 98,
historically, it took a bit of time until nVidia was able to produce stable
drivers for their product after the release of a new OS. It didn't
necessarily apply to all of their cards but it usually took some time
before we stopped seeing quite so many of these issues.
Yes, but Microsoft must manage the perception. Even if Microsoft isn't at
fault, I think helping NVIDIA get bootstrapped should be done. If I was
Gates/Ballmer/Whoever, I would dispatch crack engineering efforts into
getting NVIDIA stabilized, its certainly worth the time and money. I might be
able to understand that NVIDIA caused this, but there are people out there
that may return a dell simply because this happened (and cannot be easily
resolved) and blame Dell/MSFT. Googling for c000021a errors and checking the
MSFT KB for c000021a doesn't offer much hope, as it seems when people are
plagued by this error, resolutions are voodoo-ish.

Some of the problems in the past were due to graphics manufacturer's
sub-contracting out their cards. This is still done but more and more, the
drivers are being handled by the branded manufacturer. There also have
been issues with specific "flavors" of chipsets which didn't always conform
and special drivers were required, distinct from other cards of seemingly
the same model. Again, the manufacturer's have seen this issue and the
nightmare it was and they have been moving to correct this situation. That
said, cards are still contracted out and this may still be causing issues in
trying to produce stable drivers.
I think the graphics hardware is so complex these days its amazing it works.
I would blame most of the issues on software drivers with regards to these
modern cards. Given the rendering errors I've seen its half baked stuff -
Nvidia needs more folks stabilizing the driver. I think they are feature
stuffing it right now to try and bury ATI, rather than focus on stability.
There are issues.

That's certainly worth a try and certainly fits with the scenario I
suggested above, removing devices one by one, testing after each removal if
you still have the problem as that should help source the problem device.

Will do.
I'm sorry if anything I said, sounded like blame, I was trying to provide
some assistance which may have looked as though I was casting blame but that
was not my intent.
I know what you are saying. I don't like how text conveys tone. You don't
have to be here. Nobody has to care about this problem, any feedback I get is
a gift. My goal is to show MSFT really that managing these issues will be
critical in the uptake and acceptance of this OS. Problems like these where
folks, like myself, who have been adept at fixing problems since Windows NT
3.5, through NT4, 2K, XP, 2K3 suddenly hit a wall they have never seen. That
is how I feel right now. Normally I can fix issues like these, and when I hit
a wall I want to get past it as soon as possible to add this to my list of
problems that can happen and how to fix it.
Keep in mind, this is what I see on the BSOD:

STOP: c000021a {Fatal System Error}

The NT Initial Command Process System process terminated unexpectedly with a
status of 0xC0000001 (0xC0000000 0xC0000000)

The system has been shut down.


I don’t understand these deeply, but "NT Initial Command Process" is not a
usual thing to see in a BSOD. And this "NT Initial Command Process" crashes
after I login.

Even if this was something fundamental like CSRSS.EXE I would think that
that name would appear in the BSOD.

This is, I believe, an unusual problem and solving it would be meritorious.
 
mickrussom said:
I will try cleansing the system of the nvidia drivers and using the
fallback SVGA driver.

Just note that in safe mode, the system is not that useful for
recovery, as you cant uninstall applications because the installer
service wont start, and you cant restore to a previous restore point
as the volume shadow copy service wont start.

I could probably solve this problem rather easily by starting in a
safe mode that allows me to start the services one by one and try and
get the system back into the full state. The unix analog to this
(which has been around for a long time) would be to start in init 1 /
runlevel 1 and then execute every startup script in runlevels 3/4/5
to get the system completely up and see which one causes issue.

If you know of a way to get safe mode to allow the starting of
services, I can tell if its those services or if it is the fact that
most of the drivers are disabled is casuing the problem.

Given that I can get completely into the OS and log in (making last
known good update to the new state) , I am skeptical about device
drivers being at fault.

I don't know of a way to deal with that issue. I think we need to focus on
the drivers and go from there. However, if you're able to get into the OS
from last known good update, you might start there. Do that, then carefully
make note of what you are doing and continue to do to see if the problem
replicates. You're going to be far more concious of your actions now and
what you've done, changes that might have been made, installations or even
updates that come into the system because now you'll be watching for this
event to replicate.
 
I found the answer, and wanted to share it with the thread.

It ended up being a rogue service. I solved the problem by going into safe
mode, using msconfig to disable all services and startup items, and proceed
into normal mode. In normal mode, I re-enabled all the items in MSConfig, and
then started them up one by one. There was a service called "Berux" which had
made it into the system by surreptitious means. This bothers me in that
between Symantec Corp AV 10.2, IE with anti-phishing-anti-popups-etc, and
Defender were all running and I am the only user of this machine (that I know
of) and this thing still got whacked.

I wonder how a service gave a BSOD that neither indicated the service exe
name or "services.exe" in the BSOD report.

Previous to finding this issue, I enabled windows installed in safe mode
(networking) which could be useful to people who need to uninstall things
from safe mode. The reg-key is:

SOF------------------------------------------------

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\MSIServer]
@="Service"

EOF------------------------------------------------

After enabling installer in this way, I did uninstall a bunch of programs
that could be problematic. Despite rolling back all software installed since
this issue manifested, and a week before that, the BSOD still was happening.

I also had to use Driver Cleaner.NET 3.1.1.0 to completely and totally
remove the NVidia driver (this did not solve the issue, the BSOD still
occurred with the VgaSave driver / generic SVGA driver).

I also backed out 4 updates in safe mode that were installed on the day this
started happening: KB930178, KB931099, KB905866 and an outlook filter update.
The BSOD still was happening.

It was only when I step-started each service I discovered the real culprit.
After knowing it was the "Berux" service, I disabled it and removed it from
HKLM\System\CurrentControlSet\Services. Then I went and boot with a full
startup, and also proceeded to start every single start-able service and
start every major installed program and run a mcafee SDAT command line scan
after reinstalling the NVIDIA drivers and the windows updates I backed out.
Everything ran fine, all the game run fine. A strange problem I'm having is
how to delete the Service from the legacy keys, located here:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_BERUX\0000

There seems to be no way to take ownership of this key to delete it. It
doesn’t matter as the file is gone, the main key is gone, only this vestigial
cruft remains and it doesn’t show up in the services.msc.

Folks out there who run into this, I'm not saying this is an answer, but
don’t reinstall without doing a step-start and a bit of work otherwise when
you hit the issue again you'll be SOL.

Thanks for all the responses.

Original Error:
Stop c000021a {Fatal System Error}
The NT initial command process system process terminated unexpectedly with a
status of 0xc0000001 (0x000000 0x000000)

BCCode: c000021a
BCP1: 94C2FFE0
BCP2: C0000001
BCP3: 00000000
BCP4: 00000000

OS Version: 6_0_6000
Service Pack: 0_0
Product: 256_1
 
mickrussom said:
I found the answer, and wanted to share it with the thread.

It ended up being a rogue service. I solved the problem by going into
safe mode, using msconfig to disable all services and startup items,
and proceed into normal mode. In normal mode, I re-enabled all the
items in MSConfig, and then started them up one by one. There was a
service called "Berux" which had made it into the system by
surreptitious means. This bothers me in that between Symantec Corp AV
10.2, IE with anti-phishing-anti-popups-etc, and Defender were all
running and I am the only user of this machine (that I know of) and
this thing still got whacked.

I wonder how a service gave a BSOD that neither indicated the service
exe name or "services.exe" in the BSOD report.

Previous to finding this issue, I enabled windows installed in safe
mode (networking) which could be useful to people who need to
uninstall things from safe mode. The reg-key is:

SOF------------------------------------------------

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\MSIServer]
@="Service"

EOF------------------------------------------------

After enabling installer in this way, I did uninstall a bunch of
programs that could be problematic. Despite rolling back all software
installed since this issue manifested, and a week before that, the
BSOD still was happening.

I also had to use Driver Cleaner.NET 3.1.1.0 to completely and totally
remove the NVidia driver (this did not solve the issue, the BSOD still
occurred with the VgaSave driver / generic SVGA driver).

I also backed out 4 updates in safe mode that were installed on the
day this started happening: KB930178, KB931099, KB905866 and an
outlook filter update. The BSOD still was happening.

It was only when I step-started each service I discovered the real
culprit. After knowing it was the "Berux" service, I disabled it and
removed it from HKLM\System\CurrentControlSet\Services. Then I went
and boot with a full startup, and also proceeded to start every
single start-able service and start every major installed program and
run a mcafee SDAT command line scan after reinstalling the NVIDIA
drivers and the windows updates I backed out. Everything ran fine,
all the game run fine. A strange problem I'm having is how to delete
the Service from the legacy keys, located here:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_BERUX\0000

There seems to be no way to take ownership of this key to delete it.
It doesn't matter as the file is gone, the main key is gone, only
this vestigial cruft remains and it doesn't show up in the
services.msc.

Folks out there who run into this, I'm not saying this is an answer,
but don't reinstall without doing a step-start and a bit of work
otherwise when you hit the issue again you'll be SOL.

Thanks for all the responses.

Original Error:
Stop c000021a {Fatal System Error}
The NT initial command process system process terminated unexpectedly
with a status of 0xc0000001 (0x000000 0x000000)

BCCode: c000021a
BCP1: 94C2FFE0
BCP2: C0000001
BCP3: 00000000
BCP4: 00000000

OS Version: 6_0_6000
Service Pack: 0_0
Product: 256_1

I had to do some digging but the only computer related "berux" reference
I've found is related to the BIOS for ABIT BX boards. The specific
reference goes back to the Year 2000 and the BX133 boards. Berux was a part
of the ID for the BIOS for that board. If there's some relationship here,
that could have something to do with the blue screen.

Thanks for the update.
 
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