Box requesting user name & password

  • Thread starter Thread starter spandl
  • Start date Start date
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spandl

My wife has done something to the windows mail and every time I try to get my
new e-mails a box appears asking for my user name and password. I've tried
using the check box to remember my details but this doesn't help as the next
time I try to download messages the box appears again.
Can anyone help me to get rid of this security box?
 
spandl said:
My wife has done something to the windows mail and every time I try to get
my
new e-mails a box appears asking for my user name and password. I've tried
using the check box to remember my details but this doesn't help as the
next
time I try to download messages the box appears again.
Can anyone help me to get rid of this security box?
Click to expand...

If you click Apply in the same session after adding that checkmark, Windows
Mail has a quirk that often makes it forget the password. If it's at least
remembering the checkmark, go back to that page. If there's any error in
the
username, click at the end of it, backspace to erase it, then enter the
correct
username. Do the same for the password, except assume that it needs
correction. This time, you can click Apply after making these changes since
you didn't change the checkmark.
 
I have the same problem, suddenly, the box requesting user name and password
just keeps looping and I can't get away from it. I have gone to TOOLS and
then to OPTIONS and then removed the e-mail and completely re-entered it but
I am still stuck in the loop. Why does this happen again and again? I also
did not encounter a box to APPLY.
 
If by "removed the e-mail" you meant you removed that mail account,
that is not done by going to Tools, Options. It can only be done by
going to Tools, Accounts. So, it is not clear what you did.

Which antivirus program are you running? Some of them are not
compatible with Windows Mail.
 
Tools, then Options doesn't seem to be the correct way to get to that
window.
Try Tools, then Accounts, then your email account, then Properties, then
Servers. Apply should be in the lower right corner of that window, but not
available until you've changed something.

Also, some email servers insist that you enter your username with no spaces
and no CAPITAL LETTERS. Some insist that you follow it with the part of
your email address starting with @, and some insist that you don't. Many
insist that you use CAPITAL and lowercase letters in the correct places in
your password. Many give rather unclear error messages about which of
these they object to if you don't follow their rules.
 
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