Blue screen of death

  • Thread starter Thread starter JJ
  • Start date Start date
J

JJ

I am trying to help friends with their computer. They have
a Gateway Desktop that is only 6 months old with Windows XP
Home Edition on it. When they boot they get the blue screen
with this error code: OX 0000008E (OXC 0000005,
OX8060AB13, OFX3C8C9AC, OX00000000). They have not added
or removed hardware or software, downloaded any programs,
or changed anything about their PC. They only use the
computer to email. Any suggestions? Thanks! JJ
 
Where did you get the subject name from?

Anyway, these stop codes are useless. You can get more
inforation by opening up event viewer.
Need help? Open up help and support and search for "event
viewer"

Look for red colored events that in application and
system that relate to time of your error and open, that
will give you a module(program) maybe a .dll also. Use
Search companion to look up that program name to isolate
what is giving you a problem.
 
More likely that a virus came from a e-mail. That
would'nt happen if they have reliable virus protection
The only thing I can suggest if boot up is a problem,
Reboot and depress and hold f8. Hopefully you get
options, there. Choose Safe mode with internet
connection. Log on to the internet to this site and pay
the pauper:
http://www.symantecstore.com/dr/sat1/ec_MAIN.Entry17c?
CID=39910&SID=27674&SP=10007&PN=5&PID=641220&DSP=&CUR=840&
PGRP=0&CACHE_ID=39910
 
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