BAD_POOL_HEADER, NIS 2007 and Sonic RecordNow 7.3 conflict

[Guest]

I recently installed Norton Int. Security 2007 on both my Dell Dimension 8200
and my Dell Inspiron 6000. The following occurred in both units:

Install went fine and NIS 2007 functioned properly. However, when I inserted
a data disk into my CD/RW drive to update some files, the disk began to boot,
then the infamous BSOD with a BAD_POOL_HEADER error message.

After many discussions with Dell and Symantic via chat support and
telephone, the best advice followed from Symantic Technical Support. I have
copied and pasted it below. Apparently, NIS 2007 needs to boot before Sonic
RecordNow. I guess they were both starting at the same time, thus the
conflict?
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Welcome back to Symantec Online Technical Support.

I understand from your message that you are not able to write CDs using your
Sonic RecordNow software with Norton Internet Security (NIS) 2007 installed.

Please accept our apologies for any inconvenience this issue may have caused
to you and thank you for your patience. Please note that, this is not a
common issue that has been reported to Symantec. This issue could occur due
to conflict with any other program installed in your computer. To verify
this, please enable only Windows and Symantec services at startup and check
for the issue.

For assistance, please refer to the Symantec Knowledge Base document by
clicking the link provided below:

Title: 'How to start your computer with only Symantec and Microsoft services
loading'
Document ID: 2005110811012639

Web URL: http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005110811012639?Open&src=con_ols_nam

If the issue gets resolved, then follow the instructions below to find which
program is causing the issue.

Please follow the steps provided below to find out any timing conflicts
between the Symantec files and other files loading at the Windows startup:

1. Close all open programs.
2. Click Start, and then click Run. The Run dialog box appears.
3. Type msconfig and then click OK.
4. The System Configuration Utility appears. Click the Startup tab.
5. Uncheck all the entries other than those related to Symantec. Symantec
programs can easily be identified, as the words "Norton" or "Symantec" will
appear in the path for that file. (You will have to use the scroll arrows at
the bottom of the dialog box to see this.)
6. When you are finished, click Apply, and then click OK.
7. When you are prompted to restart the computer, click Yes.
8. After restarting the computer, please check if the issue persists. If
not, then repeat the above steps and in the Startup tab, select five more
programs and restart. Check if you get the error message. Follow the
processes again and select another five programs.
9. If you receive the error message, then you may need to follow the same
procedure on individual programs in the set of five programs in which you
found the error.

We look forward to hear from you and working towards resolving this issue.

Regards,

Bimal
Escalation Engineer
Symantec Authorized Technical Support
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I followed the instructions and my Inspiron 6000 seems to be working OK now.
I have not attempted the process with the Dimension 8200 yet. There are other
issues (I may be doing a clean reinstall of Windows XP soon.)

Dareman

 

[Guest]

I Dareman

Thank you - I will try this as soon as I can.

 

[Guest]

Let me know how it goes.

I Dareman

Thank you - I will try this as soon as I can.

 

[Guest]

Did try it but did not make any difference - I am not going to worry about it
now as I am too busy - will try oer xmas unless someone else has something
that may work. Thank you again.

 

[Guest]

Good luck. i have still not installed NIS2007 in my other Dell yet. So we'll
see what happens.

Dareman

 

[Guest]

Hey, I read this, and found my problem as well, but did they tell u how to
actually fix it yet?

 

[Guest]

Hello Starvin:

I followed the instructions sent to me by Bimal at Symantic and so far
everything is working fine. So I'm "knocking on wood" that my problems are
over. I believe the conflict is in the startup sequence. Both Sonic and
NIS2007 were starting at the same time and confused each other. Once I tried
Bimal's advice, I believe NIS 2007 starts first, then other programs after.

I have still not installed NIS 2007 on my Dimension 8200. I'm going to do a
clean reinstall of Windows XP Home and start from scratch with my 6 year old
hard drive.

Good luck Starvin and let me know if you solve your conflict.

Dareman

 

[Guest]

I talked to symantec today and they said we're working on it, I can lauch
Sonic DLA at any time, and windows crashes, so for now, can't write to DVD's

 

[Guest]

Just installed NIS 2007 on my Dell Dimesion - got the BSOD when a Cd was
inserted - fixed this by following instructions - BUT pc does not recognize
any disk in the drive. Suggestions???