Automatic Update Problem

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Guest

I just had something very strange happen. When I tried to turn off my
computer, I got a familiar message saying a Windows update was being
downloaded and not to turn off the computer. Over half an hour later it had
not finished and clearly was in a loop. I finally had to turn off the power
to break the loop. When I turned the computer back on I got a message saying
I don't have a genuine copy of Windows. I most definitely do have a genuine
copy. What is going on and what should I do about it? A quick response
would be greatly appreciated.
 
Please follow this WGA troubleshooting procedure:

1. Download and install the WGA Diagnostic Tool:
http://go.microsoft.com/fwlink/?linkid=52012

2. After running the WGA Diagnostic Tool, click
on the "Office" tab and then click on "Copy to Clipboard".

3. Visit the following website and create a post in the
"WGA Validation Problems" forum and paste the
results of the WGA Diagnostic Data in your post.
http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

4. A WGA troubleshooting specialist will analyze the data and
recommend an appropriate solution.
 
I experienced the very same symptoms today 30th May at 08.00hrs local time in
the UK. I followed the procedure DL provided. i.e I downloaded the WGA
Diagnostic Tool and run it. It reported that my software was genuine. So what
is going on here ?
 
And did you do #3?
I experienced the very same symptoms today 30th May at 08.00hrs local
time in the UK. I followed the procedure DL provided. i.e I downloaded
the WGA Diagnostic Tool and run it. It reported that my software was
genuine. So what is going on here ?
Click to expand...
 
Yes, I did. I haven't received any feedback yet. Thanks to everyone, by the
way. I suspect that the automatic update was interrupted very briefly by a
problem I'm having with my modem, and that somehow that caused the validation
process to get confused. But that's just a guess. I got on today without
any warning messages, and I've both looked for updates and run a virus check.
No updates were found, nor did the virus check find any problems.
 
We are definitely not alone with this problem. My daughter called me from
Illinois in the last hour to report that she had exactly the same thing
happen to her last night. She also said someone had warned her against false
messages from someone mimicking Microsoft which said that you were not
running genuine Microsoft software. Was that warning message valid? Is that
WGA diagnostic tool valid? Is there something malicious installed on my
computer that Trend Micro's PC-cillin hasn't been able to find? Am I just
being paranoid?
 
Same with me !

scrumpy said:
I experienced the very same symptoms today 30th May at 08.00hrs local time in
the UK. I followed the procedure DL provided. i.e I downloaded the WGA
Diagnostic Tool and run it. It reported that my software was genuine. So what
is going on here ?
Click to expand...
 
No we are not alone. I live in Portugal and I also have the same problem. I
cant believe Microsoft would detect non genuine windows XP to so many
thousands of people around the world ! My copy of windows xp home edition
came installed with my PC bought on a very well known store in Portugal ! I
now have 1 day left to reactivate, but I will not do it, because its genuine
, I paid 100 Euros for my windows XP and if we reactivate we have to buy a
new CD . I have contacted the store where I bought my PC. I have filled a
piracy survey at microsoft website !
There is nothing else to say, but its weird..... !!!!!!!
 
To alf77 in Portugal: I don't blame you for being annoyed. There's no reason
on earth why you should pay a second time. As long as you have your product
ID number, that, along with your name, address, etc should be enough to
convince Microsoft that it is a valid copy. I think that Microsoft has a
much more important problem than the validity of your copy - why did an
automatic update go into a loop for so many people, and why are erroneous
invalid/not-genuine messages being sent to so many people? I only got that
message once (so far), and clicking on the option that said to correct the
problem (I can't remember the exact wording) seems to have taken care of it.
I've turned the computer on several times since then without any problems.
To stay in business, you might need to reactivate now while you still have
time, and then fight with them over the money later. I can't believe you
wouldn't win that argument.
 
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