As I discussed with Dayo and Suzanne last August, the Microsoft Wish program seems to have been suspended. Suzanne acknowledged the problem and said she would look into it, but I haven't heard anything about it since.
As of last August, in order to make a suggestion , you had to find a certain page at the MS site and fill in all kinds of information prior to making your suggestion. This is a real disincentive to making suggestions.
Also, if you send them a suggestion, they wrote back to you with all kinds of gibberish. Below is something Dayo wrote about this at the time, followed by something I wrote about it:
Dayo said:
I also tried to make a suggestion to MS Wish, in June, and got an
irrelevant answer, although more relevant than Larry's. My
correspondence is below.
I got no answer to my last message, asking what they were talking
about.
(If I have sent other suggestions to MS Wish (I can't remember, often
I use the Mac website), I've gotten no answer at all).
DM
----- Original Message -----
From: Larry
Newsgroups: microsoft.public.word.newusers
Sent: Sunday, August 17, 2003 2:58 p.m.
Subject: Re: what's happened with Microsoft Wish?
Hi Dayo,
I just looked again at the message I got, and it's worse than I remembered. Here it is, with some comments by me:
Hello,
Thank you for contacting Microsoft Customer Service.
I am Geraldine and I appreciate that you have taken the time to write
us. [She already said thank you once, so now she says it a second time. Does she feel that I need to be reassured?. And do they think really need to know that she "appreciates" my writing to MS? Do they feel that will make me feel good, in place of her giving me a relevant response to my message?. She also unnecessarily gives me her name, as though we were about to embark on a personal conversation instead of what actually happens, which is her sending me on a wild goose chase. In fact, when I wrote back to her, I never heard from her again. So why give me her name?]
[Now she asks me to provide more information on my request:] However, kindly assist us in discerning the nature of your issue by providing additional information.
[But now, instead of asking me for information, she changes the subject and starts telling me about lots of different options I can pursue:] There are several support options for you to choose from. [Now she changes tack again and tells me to go to a web site, a site with lots of confusing information and all of it irrelevant to my concerns:] If you have not already visited our support site, it is a great place to start. You can review your support options, find support phone numbers, or create a support case within a few simple steps at:
http://support.microsoft.com/default.aspx?scid=fh;[ln];oasoem
I'll stop there, but you get the point. What kind of people would design this mess and impose it on their customers?
Larry
Dayo Mitchell said:
Hi Suzanne,
I think they're saying when you manually run AutoFormat, not AutoFormat as
You Type. I found too that running AutoFormat added borders despite
instructions not to (MacWord 2001)--all that was checked was "preserve
styles". The AutoFormat dialog doesn't have the Borders option, although
AutoFormat As You Type does.
Of course, if you let AutoFormat run wild in your doc, you're asking for
trouble,
but it still seems a pretty definite bug. All who are following
this thread, if it's not already been mentioned, you can email
(e-mail address removed) to complain (put Word in the subject line and be sure
your statement of the problem is coherent).
Dayo
