P
Pierre Champagne
I cannot open nor save any attachment received in windows mail.
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J
John Barnett MVP
Open Windows Mail and then Click on the Tools option of the main toolbar.
From the drop down menu, Click on Options.
When the Options window opens, Click on the Security tab. In the Security
tab window you will see a section marked 'Virus Protection' If you look at
the list of items in this section you will see an option marked 'Do not
allow attachments to be saved or opened that could potentially be a virus'
To the left of the 'Do not allow attachments to be saved or opened that
could potentially be a virus' you will see a small box. Make sure there is
'not' a tick in the box. If a tick is in the box then remove it by hovering
your mouse pointer over the box and then left clicking on your mouse.
Once you have done that then Click OK to close the option box. You should
now be able to save/open attachments
--
--
John Barnett MVP
Associate Expert
Windows Desktop Experience
Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org
The information in this mail/post is supplied "as is". No warranty of any
kind, either expressed or implied, is made in relation to the accuracy,
reliability or content of this mail/post. The Author shall not be liable for
any direct, indirect, incidental or consequential damages arising out of the
use of, or inability to use, information or opinions expressed in this
mail/post..
From the drop down menu, Click on Options.
When the Options window opens, Click on the Security tab. In the Security
tab window you will see a section marked 'Virus Protection' If you look at
the list of items in this section you will see an option marked 'Do not
allow attachments to be saved or opened that could potentially be a virus'
To the left of the 'Do not allow attachments to be saved or opened that
could potentially be a virus' you will see a small box. Make sure there is
'not' a tick in the box. If a tick is in the box then remove it by hovering
your mouse pointer over the box and then left clicking on your mouse.
Once you have done that then Click OK to close the option box. You should
now be able to save/open attachments
--
--
John Barnett MVP
Associate Expert
Windows Desktop Experience
Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org
The information in this mail/post is supplied "as is". No warranty of any
kind, either expressed or implied, is made in relation to the accuracy,
reliability or content of this mail/post. The Author shall not be liable for
any direct, indirect, incidental or consequential damages arising out of the
use of, or inability to use, information or opinions expressed in this
mail/post..
W
WDR
John,
My issue is that attachments are not coming through consistently...That is
OK from some senders and no from others. To complicate things, it is not
consistent. Sometimes same user's attachments come through, other times not.
I have followed the procedure below, but this has not affected results.
What am I missing?
Thanks.
My issue is that attachments are not coming through consistently...That is
OK from some senders and no from others. To complicate things, it is not
consistent. Sometimes same user's attachments come through, other times not.
I have followed the procedure below, but this has not affected results.
What am I missing?
Thanks.
G
Gary VanderMolen
Have you investigated whether the 'missing' attachment was actually
present in the received email? Message size is a clue. Any email less
than 10K file size is not likely to contain an attachment.
Also you can look at the raw source code (Ctrl+F3) and see if there
is a mass of random characters. If not, there's no attachment.
If no attachment is present, than the sender is messing up.
present in the received email? Message size is a clue. Any email less
than 10K file size is not likely to contain an attachment.
Also you can look at the raw source code (Ctrl+F3) and see if there
is a mass of random characters. If not, there's no attachment.
If no attachment is present, than the sender is messing up.
J
John Barnett MVP
You may not be missing anything; it may be that the sender has simply
forgotten to attach the attachment in the first place. Of course another
issue is one of size some ISPs restrict the size of attachments that can be
sent in an email and, again, this may be the sender's ISP not necessarily
yours. Take a look at Gary VanderMolen's reply and do a little investigating
to see if the file has 'actually' been attached.
--
--
John Barnett MVP
Associate Expert
Windows Desktop Experience
Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org
The information in this mail/post is supplied "as is". No warranty of any
kind, either expressed or implied, is made in relation to the accuracy,
reliability or content of this mail/post. The Author shall not be liable for
any direct, indirect, incidental or consequential damages arising out of the
use of, or inability to use, information or opinions expressed in this
mail/post..
forgotten to attach the attachment in the first place. Of course another
issue is one of size some ISPs restrict the size of attachments that can be
sent in an email and, again, this may be the sender's ISP not necessarily
yours. Take a look at Gary VanderMolen's reply and do a little investigating
to see if the file has 'actually' been attached.
--
--
John Barnett MVP
Associate Expert
Windows Desktop Experience
Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org
The information in this mail/post is supplied "as is". No warranty of any
kind, either expressed or implied, is made in relation to the accuracy,
reliability or content of this mail/post. The Author shall not be liable for
any direct, indirect, incidental or consequential damages arising out of the
use of, or inability to use, information or opinions expressed in this
mail/post..