Attachment Problem

  • Thread starter Thread starter anonymous
  • Start date Start date
A

anonymous

A user is receiving the following error when trying to open certain Power
Point attachments:

Powerpoint can't open the type of file represented by the file
%Path%\%FileName%

The user has assured me that he was able to successfully open the attachment
at one point, but that within the last couple weeks started receiving errors
when trying to open some attachments. This error only occurs when trying to
open some attachments. He can open other Powerpoint attachments without
issue. I have deleted all of the temporary Outlook files from his hard
drive in order to confirm that a corrupt temp file was not the source of the
problem, but was still unable to open the attachment. I then saved the
attachment to an alternate location on his hard disk, but was still unable
to open the attachment. If it was for this users strong assurance that he
had previously been able to open the document I would assume that the
attachment was corrupt. The user is running Windows XP SP2. He is running
Outlook 2003 in cache mode, BUT ALL other office components (including
Powerpoint) are Office XP. The mail server in question is Exchange 2000
with all patches installed running on Windows 2000 SP4 with all hotfixes
installed. Any thoughts as to what the problem may be?? Thanks in advance
for any assistance provided.
 
anonymous said:
A user is receiving the following error when trying to open certain
Power Point attachments:

Powerpoint can't open the type of file represented by the file
%Path%\%FileName%
Click to expand...

Is this literally the message?

The first thing that should be tried is the emptying of the Temporary
Internet Files cache. In IE, click Tools>Internet Options, then Delete
Files. Include all offline content. If that doesn't work, delete the
Outlook protected cache. Open a command line window and enter:

cd %UserProfile%\Local Settings\Temporary Internet Files
dir /a

There should be visible a folder whose name starts with OLK. Let's assume
that it's OLK1A. Enter the command:

rmdir /q /s OLK1A

Exit the window and try Outlook again. If this doesn't work, then click
Start>Run, enter "regedit" i, the Open field, and click OK. Locate the key
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security and remove
the OutlookSecureTempFolder key. Exit regedit and try Outlook again.
 
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