attachment just shows letters and symbols

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Guest

Can somebody help please?
I have just purchased a pc with Vista pre-installed (Dell)...when I open
most attachments in windows mail all I see is lots of letters and symbols ~
why? and how do I solve the problem.
I am a real computer dinosaur..lol..
 
Lou said:
Can somebody help please?
I have just purchased a pc with Vista pre-installed (Dell)...when I open
most attachments in windows mail all I see is lots of letters and symbols
~
why? and how do I solve the problem.
I am a real computer dinosaur..lol..
Click to expand...

What is the extension (the part after the dot) of the attachment.
 
The file was probably created using Microsoft Word, and you need Microsoft Word or the free Word Viewer 2003/2007 to open the .DOC file. Otherwise, it will be displayed as junk characters in Notepad/Wordpad. IIRC, Wordpad can handle Word 6.0 documents (.doc) only.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]
Windows® Troubleshooting http://www.winhelponline.com


Frank; it's .doc and opens in word pad
 
You say you downloaded it, but did you install it?

--
Gary VanderMolen [MS-MVP WLM]


Lou said:
Hi .... Thanks for the replies,,, I have downloaded the wordviewer but I
still can't read my attachments...it's still opening the word pad.......
anything else I should be doing/have done? Thanks in advance!

Gary VanderMolen said:
Install the free Word Viewer:
http://www.microsoft.com/downloads/details.aspx?FamilyId=95E24C87-8732-48D5-8689-AB826E7B8FDF

--
Gary VanderMolen [MS-MVP WLM]


Lou said:
Frank; it's .doc and opens in word pad


:

Can somebody help please?
I have just purchased a pc with Vista pre-installed (Dell)...when I open
most attachments in windows mail all I see is lots of letters and symbols
~
why? and how do I solve the problem.
I am a real computer dinosaur..lol..

What is the extension (the part after the dot) of the attachment.
Click to expand...
Click to expand...
Click to expand...
 
Yes gary, I installed it too!! Any ideas?

Gary VanderMolen said:
You say you downloaded it, but did you install it?

--
Gary VanderMolen [MS-MVP WLM]


Lou said:
Hi .... Thanks for the replies,,, I have downloaded the wordviewer but I
still can't read my attachments...it's still opening the word pad.......
anything else I should be doing/have done? Thanks in advance!

Gary VanderMolen said:
Install the free Word Viewer:
http://www.microsoft.com/downloads/details.aspx?FamilyId=95E24C87-8732-48D5-8689-AB826E7B8FDF

--
Gary VanderMolen [MS-MVP WLM]


Frank; it's .doc and opens in word pad


:

Can somebody help please?
I have just purchased a pc with Vista pre-installed (Dell)...when I open
most attachments in windows mail all I see is lots of letters and symbols
~
why? and how do I solve the problem.
I am a real computer dinosaur..lol..

What is the extension (the part after the dot) of the attachment.
Click to expand...
Click to expand...
Click to expand...
 
Run the Default Programs applet and assign the .DOC extension to Word Viewer.

--
Gary VanderMolen [MS-MVP WLM]


Lou said:
Yes gary, I installed it too!! Any ideas?

Gary VanderMolen said:
You say you downloaded it, but did you install it?

--
Gary VanderMolen [MS-MVP WLM]


Lou said:
Hi .... Thanks for the replies,,, I have downloaded the wordviewer but I
still can't read my attachments...it's still opening the word pad.......
anything else I should be doing/have done? Thanks in advance!

:

Install the free Word Viewer:
http://www.microsoft.com/downloads/details.aspx?FamilyId=95E24C87-8732-48D5-8689-AB826E7B8FDF

--
Gary VanderMolen [MS-MVP WLM]


Frank; it's .doc and opens in word pad


:

Can somebody help please?
I have just purchased a pc with Vista pre-installed (Dell)...when I open
most attachments in windows mail all I see is lots of letters and symbols
~
why? and how do I solve the problem.
I am a real computer dinosaur..lol..

What is the extension (the part after the dot) of the attachment.
Click to expand...
Click to expand...
Click to expand...
 
Ummmmmm, Thanks Gary but I haven't got a clue so maybe I'll have to cope
without.....sorry I'm not a PC whizz but a dinosaur...lol..
unless there's an easy way to explain what to do!!
Thanks anyway

Gary VanderMolen said:
Run the Default Programs applet and assign the .DOC extension to Word Viewer.

--
Gary VanderMolen [MS-MVP WLM]


Lou said:
Yes gary, I installed it too!! Any ideas?

Gary VanderMolen said:
You say you downloaded it, but did you install it?

--
Gary VanderMolen [MS-MVP WLM]


Hi .... Thanks for the replies,,, I have downloaded the wordviewer but I
still can't read my attachments...it's still opening the word pad.......
anything else I should be doing/have done? Thanks in advance!

:

Install the free Word Viewer:
http://www.microsoft.com/downloads/details.aspx?FamilyId=95E24C87-8732-48D5-8689-AB826E7B8FDF

--
Gary VanderMolen [MS-MVP WLM]


Frank; it's .doc and opens in word pad


:

Can somebody help please?
I have just purchased a pc with Vista pre-installed (Dell)...when I open
most attachments in windows mail all I see is lots of letters and symbols
~
why? and how do I solve the problem.
I am a real computer dinosaur..lol..

What is the extension (the part after the dot) of the attachment.
Click to expand...
Click to expand...
Click to expand...
 
Sorry, it is hard to guess how detailed an explanation needs to be.

You will need to run the Default Programs tool, which you can get to
either from the Start menu (right pane, under "Control Panel"), or by
going to Control Panel and finding it there. Then click on "Set your
default programs." Wait for the list of programs to appear, then click
on Word Viewer. Click on "Set this program as default."

--
Gary VanderMolen [MS-MVP WLM]


Lou said:
Ummmmmm, Thanks Gary but I haven't got a clue so maybe I'll have to cope
without.....sorry I'm not a PC whizz but a dinosaur...lol..
unless there's an easy way to explain what to do!!
Thanks anyway

Gary VanderMolen said:
Run the Default Programs applet and assign the .DOC extension to Word Viewer.

--
Gary VanderMolen [MS-MVP WLM]


Lou said:
Yes gary, I installed it too!! Any ideas?

:

You say you downloaded it, but did you install it?

--
Gary VanderMolen [MS-MVP WLM]


Hi .... Thanks for the replies,,, I have downloaded the wordviewer but I
still can't read my attachments...it's still opening the word pad.......
anything else I should be doing/have done? Thanks in advance!

:

Install the free Word Viewer:
http://www.microsoft.com/downloads/details.aspx?FamilyId=95E24C87-8732-48D5-8689-AB826E7B8FDF

--
Gary VanderMolen [MS-MVP WLM]


Frank; it's .doc and opens in word pad


:

Can somebody help please?
I have just purchased a pc with Vista pre-installed (Dell)...when I open
most attachments in windows mail all I see is lots of letters and symbols
~
why? and how do I solve the problem.
I am a real computer dinosaur..lol..

What is the extension (the part after the dot) of the attachment.
Click to expand...
Click to expand...
Click to expand...
 
Thanks Gary.... Did this last evening and couldn't find it........ Have just
gone through your step by step guide (thanks ever so!) and word viewer is
definately not there...does this indicate that the download/installation
wasn't successful?
You're a gem ~ thanks for your patience !

Gary VanderMolen said:
Sorry, it is hard to guess how detailed an explanation needs to be.

You will need to run the Default Programs tool, which you can get to
either from the Start menu (right pane, under "Control Panel"), or by
going to Control Panel and finding it there. Then click on "Set your
default programs." Wait for the list of programs to appear, then click
on Word Viewer. Click on "Set this program as default."

--
Gary VanderMolen [MS-MVP WLM]


Lou said:
Ummmmmm, Thanks Gary but I haven't got a clue so maybe I'll have to cope
without.....sorry I'm not a PC whizz but a dinosaur...lol..
unless there's an easy way to explain what to do!!
Thanks anyway

Gary VanderMolen said:
Run the Default Programs applet and assign the .DOC extension to Word Viewer.

--
Gary VanderMolen [MS-MVP WLM]


Yes gary, I installed it too!! Any ideas?

:

You say you downloaded it, but did you install it?

--
Gary VanderMolen [MS-MVP WLM]


Hi .... Thanks for the replies,,, I have downloaded the wordviewer but I
still can't read my attachments...it's still opening the word pad.......
anything else I should be doing/have done? Thanks in advance!

:

Install the free Word Viewer:
http://www.microsoft.com/downloads/details.aspx?FamilyId=95E24C87-8732-48D5-8689-AB826E7B8FDF

--
Gary VanderMolen [MS-MVP WLM]


Frank; it's .doc and opens in word pad


:

Can somebody help please?
I have just purchased a pc with Vista pre-installed (Dell)...when I open
most attachments in windows mail all I see is lots of letters and symbols
~
why? and how do I solve the problem.
I am a real computer dinosaur..lol..

What is the extension (the part after the dot) of the attachment.
Click to expand...
Click to expand...
Click to expand...
 
Try this: Navigate to any .DOC file and right-click on it. You should
get a list of possible actions which includes "Open With..."
If "Open With..." is not presented as an option, try right-clicking while
holding down Shift. Select "Open With...", then if Word Viewer is not
offered as one of the recommended programs, use the Browse button
to navigate to the Word Viewer .exe file. (I don't have it, so I can't tell
you the exact name of the .exe file.) Make sure to also select the option
to "Always use the selected program...". Click OK. That should do it.

--
Gary VanderMolen [MS-MVP WLM]


Lou said:
Thanks Gary.... Did this last evening and couldn't find it........ Have just
gone through your step by step guide (thanks ever so!) and word viewer is
definately not there...does this indicate that the download/installation
wasn't successful?
You're a gem ~ thanks for your patience !

Gary VanderMolen said:
Sorry, it is hard to guess how detailed an explanation needs to be.

You will need to run the Default Programs tool, which you can get to
either from the Start menu (right pane, under "Control Panel"), or by
going to Control Panel and finding it there. Then click on "Set your
default programs." Wait for the list of programs to appear, then click
on Word Viewer. Click on "Set this program as default."

--
Gary VanderMolen [MS-MVP WLM]


Lou said:
Ummmmmm, Thanks Gary but I haven't got a clue so maybe I'll have to cope
without.....sorry I'm not a PC whizz but a dinosaur...lol..
unless there's an easy way to explain what to do!!
Thanks anyway

:

Run the Default Programs applet and assign the .DOC extension to Word Viewer.

--
Gary VanderMolen [MS-MVP WLM]


Yes gary, I installed it too!! Any ideas?

:

You say you downloaded it, but did you install it?

--
Gary VanderMolen [MS-MVP WLM]


Hi .... Thanks for the replies,,, I have downloaded the wordviewer but I
still can't read my attachments...it's still opening the word pad.......
anything else I should be doing/have done? Thanks in advance!

:

Install the free Word Viewer:
http://www.microsoft.com/downloads/details.aspx?FamilyId=95E24C87-8732-48D5-8689-AB826E7B8FDF

--
Gary VanderMolen [MS-MVP WLM]


Frank; it's .doc and opens in word pad


:

Can somebody help please?
I have just purchased a pc with Vista pre-installed (Dell)...when I open
most attachments in windows mail all I see is lots of letters and symbols
~
why? and how do I solve the problem.
I am a real computer dinosaur..lol..

What is the extension (the part after the dot) of the attachment.
Click to expand...
Click to expand...
Click to expand...
 
Thanks again....done all that (quite simple when you know how!!) and can't
find it anywhere.......should it appear in the downloaded programmes
file?...just wondering...lol....

Gary VanderMolen said:
Try this: Navigate to any .DOC file and right-click on it. You should
get a list of possible actions which includes "Open With..."
If "Open With..." is not presented as an option, try right-clicking while
holding down Shift. Select "Open With...", then if Word Viewer is not
offered as one of the recommended programs, use the Browse button
to navigate to the Word Viewer .exe file. (I don't have it, so I can't tell
you the exact name of the .exe file.) Make sure to also select the option
to "Always use the selected program...". Click OK. That should do it.

--
Gary VanderMolen [MS-MVP WLM]


Lou said:
Thanks Gary.... Did this last evening and couldn't find it........ Have just
gone through your step by step guide (thanks ever so!) and word viewer is
definately not there...does this indicate that the download/installation
wasn't successful?
You're a gem ~ thanks for your patience !

Gary VanderMolen said:
Sorry, it is hard to guess how detailed an explanation needs to be.

You will need to run the Default Programs tool, which you can get to
either from the Start menu (right pane, under "Control Panel"), or by
going to Control Panel and finding it there. Then click on "Set your
default programs." Wait for the list of programs to appear, then click
on Word Viewer. Click on "Set this program as default."

--
Gary VanderMolen [MS-MVP WLM]


Ummmmmm, Thanks Gary but I haven't got a clue so maybe I'll have to cope
without.....sorry I'm not a PC whizz but a dinosaur...lol..
unless there's an easy way to explain what to do!!
Thanks anyway

:

Run the Default Programs applet and assign the .DOC extension to Word Viewer.

--
Gary VanderMolen [MS-MVP WLM]


Yes gary, I installed it too!! Any ideas?

:

You say you downloaded it, but did you install it?

--
Gary VanderMolen [MS-MVP WLM]


Hi .... Thanks for the replies,,, I have downloaded the wordviewer but I
still can't read my attachments...it's still opening the word pad.......
anything else I should be doing/have done? Thanks in advance!

:

Install the free Word Viewer:
http://www.microsoft.com/downloads/details.aspx?FamilyId=95E24C87-8732-48D5-8689-AB826E7B8FDF

--
Gary VanderMolen [MS-MVP WLM]


Frank; it's .doc and opens in word pad


:

Can somebody help please?
I have just purchased a pc with Vista pre-installed (Dell)...when I open
most attachments in windows mail all I see is lots of letters and symbols
~
why? and how do I solve the problem.
I am a real computer dinosaur..lol..

What is the extension (the part after the dot) of the attachment.
Click to expand...
Click to expand...
Click to expand...
 
After you downloaded the Viewer installation file, you should have
selected Run, which installs the program. It should then have installed
itself in a folder under C:\Program Files. Also, there should be a
shortcut under All Programs. If you see the shortcut, right-click on it,
and it will show you the location of the "Target", i.e., the executable
program file.

--
Gary VanderMolen [MS-MVP WLM]


Lou said:
Thanks again....done all that (quite simple when you know how!!) and can't
find it anywhere.......should it appear in the downloaded programmes
file?...just wondering...lol....

Gary VanderMolen said:
Try this: Navigate to any .DOC file and right-click on it. You should
get a list of possible actions which includes "Open With..."
If "Open With..." is not presented as an option, try right-clicking while
holding down Shift. Select "Open With...", then if Word Viewer is not
offered as one of the recommended programs, use the Browse button
to navigate to the Word Viewer .exe file. (I don't have it, so I can't tell
you the exact name of the .exe file.) Make sure to also select the option
to "Always use the selected program...". Click OK. That should do it.

--
Gary VanderMolen [MS-MVP WLM]


Lou said:
Thanks Gary.... Did this last evening and couldn't find it........ Have just
gone through your step by step guide (thanks ever so!) and word viewer is
definately not there...does this indicate that the download/installation
wasn't successful?
You're a gem ~ thanks for your patience !

:

Sorry, it is hard to guess how detailed an explanation needs to be.

You will need to run the Default Programs tool, which you can get to
either from the Start menu (right pane, under "Control Panel"), or by
going to Control Panel and finding it there. Then click on "Set your
default programs." Wait for the list of programs to appear, then click
on Word Viewer. Click on "Set this program as default."

--
Gary VanderMolen [MS-MVP WLM]


Ummmmmm, Thanks Gary but I haven't got a clue so maybe I'll have to cope
without.....sorry I'm not a PC whizz but a dinosaur...lol..
unless there's an easy way to explain what to do!!
Thanks anyway

:

Run the Default Programs applet and assign the .DOC extension to Word Viewer.

--
Gary VanderMolen [MS-MVP WLM]


Yes gary, I installed it too!! Any ideas?

:

You say you downloaded it, but did you install it?

--
Gary VanderMolen [MS-MVP WLM]


Hi .... Thanks for the replies,,, I have downloaded the wordviewer but I
still can't read my attachments...it's still opening the word pad.......
anything else I should be doing/have done? Thanks in advance!

:

Install the free Word Viewer:
http://www.microsoft.com/downloads/details.aspx?FamilyId=95E24C87-8732-48D5-8689-AB826E7B8FDF

--
Gary VanderMolen [MS-MVP WLM]


Frank; it's .doc and opens in word pad


:

Can somebody help please?
I have just purchased a pc with Vista pre-installed (Dell)...when I open
most attachments in windows mail all I see is lots of letters and symbols
~
why? and how do I solve the problem.
I am a real computer dinosaur..lol..

What is the extension (the part after the dot) of the attachment.
Click to expand...
Click to expand...
Click to expand...
 
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