Attachemnts are curropt when opening

  • Thread starter Thread starter HelpPls
  • Start date Start date
H

HelpPls

People I send email to through outlook are reporting that when they try to
open the attachment (word, excel, jpeg) they get a corruption error. If I
send the same attachment through Yahoo, it is fine. Plain Text email are
going through OK.

Any ideas? Sean
 
HelpPls said:
People I send email to through outlook are reporting that when they
try to open the attachment (word, excel, jpeg) they get a corruption
error. If I send the same attachment through Yahoo, it is fine.
Plain Text email are going through OK.

Any ideas? Sean
Click to expand...

Use Plain text or HTML when sending to either just these users or in
general. I'd avoid Rich Text anyway.
 
Hi -

It's not the email that they are unable to open, it's the attachements.
Furthermore, it seems that any attachments that were created on the local
machine are fine when the recipient opens them but any attachments from a
network share are not. Also, this is only occurring with 5 of 7 users.

"Lanwench [MVP - Exchange]"
 
HelpPls said:
Hi -

It's not the email that they are unable to open, it's the
attachements.
Click to expand...

Yes; I understand that. Using rich text format will often do this.
Furthermore, it seems that any attachments that were
created on the local machine are fine when the recipient opens them
but any attachments from a network share are not. Also, this is only
occurring with 5 of 7 users.
Click to expand...

Still try sending in plain text to see if it resolves the issue. If the
recipient is in your contacts, change their properties to always send plain
text, and test.
"Lanwench [MVP - Exchange]"
Use Plain text or HTML when sending to either just these users or in
general. I'd avoid Rich Text anyway.
Click to expand...
Click to expand...
 
Would the sending server cause this or only the receiving server?

"Lanwench [MVP - Exchange]"
HelpPls said:
Hi -

It's not the email that they are unable to open, it's the
attachements.
Click to expand...

Yes; I understand that. Using rich text format will often do this.
Furthermore, it seems that any attachments that were
created on the local machine are fine when the recipient opens them
but any attachments from a network share are not. Also, this is only
occurring with 5 of 7 users.
Click to expand...

Still try sending in plain text to see if it resolves the issue. If the
recipient is in your contacts, change their properties to always send
plain
text, and test.
"Lanwench [MVP - Exchange]"
HelpPls wrote:
People I send email to through outlook are reporting that when they
try to open the attachment (word, excel, jpeg) they get a corruption
error. If I send the same attachment through Yahoo, it is fine.
Plain Text email are going through OK.

Any ideas? Sean

Use Plain text or HTML when sending to either just these users or in
general. I'd avoid Rich Text anyway.
Click to expand...
Click to expand...
Click to expand...
 
HelpPls said:
Would the sending server cause this or only the receiving server?
Click to expand...

It's a message format issue. If the recipient isn't using Outlook, or even
if they are, rich text gets whacked during transmission through some server,
you'll have problems. I don't recommend using rich text format at all.
"Lanwench [MVP - Exchange]"
HelpPls said:
Hi -

It's not the email that they are unable to open, it's the
attachements.
Click to expand...

Yes; I understand that. Using rich text format will often do this.
Furthermore, it seems that any attachments that were
created on the local machine are fine when the recipient opens them
but any attachments from a network share are not. Also, this is
only occurring with 5 of 7 users.
Click to expand...

Still try sending in plain text to see if it resolves the issue. If
the recipient is in your contacts, change their properties to always
send plain
text, and test.
"Lanwench [MVP - Exchange]"
message HelpPls wrote:
People I send email to through outlook are reporting that when
they try to open the attachment (word, excel, jpeg) they get a
corruption error. If I send the same attachment through Yahoo,
it is fine. Plain Text email are going through OK.

Any ideas? Sean

Use Plain text or HTML when sending to either just these users or
in general. I'd avoid Rich Text anyway.
Click to expand...
Click to expand...
Click to expand...
 
Hi,

This fixed the issue with some of the users but not all. Any more thoughts?

Thank you so much - Sean


"Lanwench [MVP - Exchange]"
HelpPls said:
Would the sending server cause this or only the receiving server?
Click to expand...

It's a message format issue. If the recipient isn't using Outlook, or even
if they are, rich text gets whacked during transmission through some
server,
you'll have problems. I don't recommend using rich text format at all.
"Lanwench [MVP - Exchange]"
HelpPls wrote:
Hi -

It's not the email that they are unable to open, it's the
attachements.

Yes; I understand that. Using rich text format will often do this.

Furthermore, it seems that any attachments that were
created on the local machine are fine when the recipient opens them
but any attachments from a network share are not. Also, this is
only occurring with 5 of 7 users.

Still try sending in plain text to see if it resolves the issue. If
the recipient is in your contacts, change their properties to always
send plain
text, and test.

"Lanwench [MVP - Exchange]"
message HelpPls wrote:
People I send email to through outlook are reporting that when
they try to open the attachment (word, excel, jpeg) they get a
corruption error. If I send the same attachment through Yahoo,
it is fine. Plain Text email are going through OK.

Any ideas? Sean

Use Plain text or HTML when sending to either just these users or
in general. I'd avoid Rich Text anyway.
Click to expand...
Click to expand...
Click to expand...
 
HelpPls said:
Hi,

This fixed the issue with some of the users but not all. Any more
thoughts?

Thank you so much - Sean
Click to expand...

For those who aren't working - if the recipient is in their contacts, change
the message sending format for each of their contacts as well & try again.
"Lanwench [MVP - Exchange]"
HelpPls said:
Would the sending server cause this or only the receiving server?
Click to expand...

It's a message format issue. If the recipient isn't using Outlook,
or even if they are, rich text gets whacked during transmission
through some server,
you'll have problems. I don't recommend using rich text format at
all.
"Lanwench [MVP - Exchange]"
message HelpPls wrote:
Hi -

It's not the email that they are unable to open, it's the
attachements.

Yes; I understand that. Using rich text format will often do this.

Furthermore, it seems that any attachments that were
created on the local machine are fine when the recipient opens
them but any attachments from a network share are not. Also,
this is only occurring with 5 of 7 users.

Still try sending in plain text to see if it resolves the issue. If
the recipient is in your contacts, change their properties to
always send plain
text, and test.

"Lanwench [MVP - Exchange]"
in message HelpPls wrote:
People I send email to through outlook are reporting that when
they try to open the attachment (word, excel, jpeg) they get a
corruption error. If I send the same attachment through Yahoo,
it is fine. Plain Text email are going through OK.

Any ideas? Sean

Use Plain text or HTML when sending to either just these users or
in general. I'd avoid Rich Text anyway.
Click to expand...
Click to expand...
Click to expand...
 
Hi,

I am also facing the same problem , some emails are going thru properly with
the attachments and some attachments are getting corrupted , I have HTML
Format only , please also let me know how to check if there may be any
problem with our server or the receiver server.

Lanwench said:
HelpPls said:
Hi,

This fixed the issue with some of the users but not all. Any more
thoughts?

Thank you so much - Sean
Click to expand...

For those who aren't working - if the recipient is in their contacts, change
the message sending format for each of their contacts as well & try again.
"Lanwench [MVP - Exchange]"
HelpPls wrote:
Would the sending server cause this or only the receiving server?

It's a message format issue. If the recipient isn't using Outlook,
or even if they are, rich text gets whacked during transmission
through some server,
you'll have problems. I don't recommend using rich text format at
all.


"Lanwench [MVP - Exchange]"
message HelpPls wrote:
Hi -

It's not the email that they are unable to open, it's the
attachements.

Yes; I understand that. Using rich text format will often do this.

Furthermore, it seems that any attachments that were
created on the local machine are fine when the recipient opens
them but any attachments from a network share are not. Also,
this is only occurring with 5 of 7 users.

Still try sending in plain text to see if it resolves the issue. If
the recipient is in your contacts, change their properties to
always send plain
text, and test.

"Lanwench [MVP - Exchange]"
in message HelpPls wrote:
People I send email to through outlook are reporting that when
they try to open the attachment (word, excel, jpeg) they get a
corruption error. If I send the same attachment through Yahoo,
it is fine. Plain Text email are going through OK.

Any ideas? Sean

Use Plain text or HTML when sending to either just these users or
in general. I'd avoid Rich Text anyway.
Click to expand...
Click to expand...
Click to expand...
 
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